INFOPARK

Senior Infrastructure Engineer

Experience : 7 – 10 years
Trivandrum and Kochi

About the Role
We are looking for a highly skilled L4 Senior Infrastructure Architect with deep expertise in Linux systems, OpenStack cloud platforms, and open-source hosting environments. This is a senior individual contributor position focused on architecture, complex problem solving, and handling P0/P1 incidents.

You will drive infrastructure design, troubleshoot critical issues, and guide technical best practices across Linux, OpenStack, cloud platforms, and hosting services.

Key Responsibilities
Architect, configure, and manage multi-tenant web hosting environments using WHM/cPanel, Cloud Linux, Lite Speed, and related hosting technologies.
Perform advanced WHM administration including account provisioning, package/resource management, DNS zone configuration, security hardening, and backup strategy design.
Manage cPanel environments end-to-end: domain management, SSL/AutoSSL setup, database administration, file systems, and resource optimization.
Configure and manage mail servers (Exim, Dovecot) within WHM/cPanel including:

Email routing and mailbox provisioning.
SMTP/IMAP/POP configuration.
Spam filtering (SpamAssassin), greylisting, and outbound spam protection.
DKIM, SPF, DMARC setup and maintenance.
Secure mail transfer configuration (TLS/SSL).
Troubleshooting deliverability issues and resolving RBL/blacklist incidents.
Monitoring and improving server IP/domain reputation.
Troubleshoot complex hosting issues involving Apache/LiteSpeed, PHP-FPM, MySQL/MariaDB, DNS, mail delivery, and performance bottlenecks.
Execute lifecycle management: OS patching, kernel updates, PHP version upgrades, CMS/plugin updates, and dependency management in coordination with dev teams.
Implement and maintain hosting security controls: ModSecurity/WAF rules, brute-force protection, malware scanning, IP filters, CageFS/Cloud Linux account isolation.
Ensure high availability through proactive monitoring, log analysis, performance tuning, and capacity planning for hosted workloads.
Lead P0/P1 incident response, perform RCA, and implement corrective actions to enhance platform stability.
Oversee automated backup/restore processes for websites, databases, and email data; ensure DR readiness.
Support deployments and maintenance of CMS platforms (WordPress, Drupal, Joomla, Magento, etc.) across shared and dedicated hosting environments.
Drive operational efficiency through automation, scripted maintenance tasks, and continuous improvement aligned with PITS’ Kaizen principles.
People
Mentor junior engineers and administrators, providing technical direction and code reviews.
Collaborate with developers to ensure smooth deployment and performance optimization.
Partner with cybersecurity and product teams for secure architecture design.
Act as escalation point for complex production incidents.
Required Skills & Experience
7 – 10 years of hands-on Linux systems engineering and cloud infrastructure experience.

Deep proficiency in:

Linux (Ubuntu, CentOS, RHEL)
OpenStack services (Nova, Neutron, Keystone, Glance, Cinder, Swift)
Apache, Nginx, PHP-FPM
MySQL/MariaDB, PostgreSQL
WordPress, Magento, Drupal
Strong understanding of:

Networking: DNS, VLANs, load balancers, routing, SSL/TLS.
DevOps tools: Docker, Ansible, Terraform, Git, Jenkins.
Security hardening and compliance:

Experience designing hybrid/multi-cloud architectures.
Preferred Qualifications
Certifications: RHCE, OpenStack Administrator, AWS/Azure Architect.
Experience with containerization (Docker, Kubernetes).
Exposure to monitoring and log analytics (ELK, Prometheus, Grafana).
Familiarity with compliance frameworks (ISO27001, SOC2, PCI DSS).

IT Support Engineer

Experience : 5+ Years (Relevant)
Remote

Job Summary
We are seeking an experienced IT Support Engineer (L2/L3) to deliver high-quality support across Microsoft 365, endpoints, identity & access management, networking, backup systems, and basic security incident handling in a hybrid IT environment. The ideal candidate will possess strong troubleshooting skills, escalation ownership, and hands-on experience supporting business-critical systems with defined SLAs.

Key Responsibilities
Support and troubleshoot server and endpoint backup operations (on-prem/hybrid), including restore validation and failure troubleshooting.
Administer and troubleshoot Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
Resolve email issues such as NDRs, mail flow issues, mailbox access, quota management, and collaboration sync failures.
Handle spam/phishing incidents, quarantine releases, user remediation, and security-related end-user support.
Manage user onboarding/offboarding, password resets, access provisioning, group memberships, and access control.
Support identity workflows including MFA, SSO access issues, and troubleshoot Active Directory / hybrid identity issues.
Troubleshoot Windows 10/11 and macOS systems (performance, crashes, patching, profile issues, OneDrive/Teams/Outlook issues).
Diagnose and resolve VPN connectivity and network issues including DNS/DHCP/IP conflicts, Wi-Fi access, routing issues, and basic firewall blocks.
Support internal business systems including file servers/shared drives, business applications, printers/peripherals, and ensure documentation and closure within agreed SLAs.

Required Skills & Experience
5+ years of relevant experience in L2/L3 IT Support / IT Operations roles.
Strong working knowledge of Microsoft 365 administration and troubleshooting.
Solid experience supporting hybrid IT environments (on-prem + cloud services).
Strong troubleshooting expertise in:

Identity & Access (AD, MFA, access control).
Networking and VPN.
Endpoint support (Windows/macOS).
Basic security incident response.
Strong communication skills with a customer-first support mindset.

Nice to Have
ITIL Foundation certification and/or prior experience working in an MSP environment.
Exposure to PowerShell scripting / automation for routine tasks.
Experience with Intune / Endpoint Manager, Jamf, or endpoint security tools (Defender etc.).
Experience supporting colo infrastructure or hybrid data centre setups.

Project Manager – Product (HRMS / CRM)

Experience : 10+ years
Trivandrum/Cochin

We are seeking an experienced Project Manager with 10+ years of overall experience, including significant exposure to product-based environments, to lead the delivery of HRMS and/or CRM applications. The ideal candidate will have a strong blend of project execution, stakeholder management, and product delivery experience, with the ability to work closely with Product, Engineering, QA, and Business teams to ensure timely and high-quality releases. This role focuses on delivery ownership, execution governance, and supporting product prioritization decisions.

Key Responsibilities
Product Delivery & Execution

Own end-to-end delivery of HRMS / CRM product initiatives across multiple modules and releases.
Translate product roadmaps and business requirements into executable project plans with clear milestones.
Ensure on-time, on-budget, and high-quality delivery of product features and enhancements.
Manage dependencies across engineering, QA, DevOps, and external vendors.
Drive release governance including release readiness, cutover planning, and go-live coordination.
Coordinate delivery across Microsoft .NET engineering teams and ensure alignment with architecture, quality, and release standards.
Stakeholder Management

Act as the primary point of contact between Product Owners, Engineering Leads, QA, and Business stakeholders.
Facilitate regular status updates, sprint reviews, release planning, and executive reporting.
Proactively identify and communicate risks, issues, and mitigation plans.
Manage escalations effectively and ensure timely resolution through stakeholder alignment.
Agile / SDLC Management

Drive Agile delivery practices (Scrum / Kanban / Hybrid) across product teams.
Lead sprint planning, backlog grooming, daily stand-ups, retrospectives, and release planning.
Ensure adherence to SDLC, quality standards, and governance processes.
Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and ensure proactive mitigation.
Coordinate UAT planning and execution with Business stakeholders, ensuring sign-offs are obtained.
Track and report delivery metrics (e.g., sprint predictability, cycle time, defect leakage / escape rate) to improve performance.
Product & Domain Alignment

Work closely with Product Managers to align execution with product vision and roadmap.
Understand HRMS / CRM domain workflows such as:

Employee lifecycle management.
Payroll, attendance, and leave management.
Performance management.
Learning & Development.
CRM lead, opportunity, and customer lifecycle management.
Ensure regulatory, compliance, and security considerations are factored into delivery.
Team Leadership & Process Improvement

Mentor and guide cross-functional teams to improve delivery predictability and velocity.
Continuously improve project management processes, metrics, and delivery frameworks.
Promote a culture of accountability, collaboration, and continuous improvement.

Required Skills & Experience
10+ years of overall IT experience with at least 5 years in a product-based organization.
Proven experience managing SaaS products, preferably HRMS or CRM platforms.
Experience handling multi-module, multi-release product roadmaps.
Candidates with strong delivery depth in either HRMS or CRM are encouraged to apply.
Technical & Methodology Skills

Strong understanding of Agile methodologies (Scrum, Kanban, SAFe – preferred).
Hands-on experience with tools such as Jira, Confluence, Azure DevOps, or similar.
Good understanding of modern web application architectures and cloud-based products.
Exposure to scaled Agile frameworks (SAFe/LeSS/Nexus) is an added advantage.
Exposure to .NET / Microsoft technology stack delivery (e.g., .NET Core, C#, Web APIs, SQL Server, Azure) is strongly preferred.
Domain Knowledge

Strong functional understanding of HRMS or CRM systems.
Experience working with enterprise customers and internal product stakeholders.
Soft Skills

Excellent communication, presentation, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Ability to work in fast-paced, evolving product environments.

Preferred Qualifications

PMP, PRINCE2, CSM, or SAFe certification.
Prior experience working with global customers or distributed teams.
Exposure to data privacy, compliance, and security standards relevant to HR systems.

Key Success Metrics

Predictable and timely product releases.
Stakeholder satisfaction and alignment with product goals.
Improved delivery velocity and reduced execution risks.
High-quality product outcomes with minimal post-release issues.
Reduced defect leakage / escape defects and improved overall release stability.

Senior Data Engineer

Experience : 10+ years
Remote

We are looking for a Senior Data Engineer with strong hands-on experience in building, optimizing, and operating large-scale, production-grade data platforms. This role focuses on designing reliable and scalable data pipelines, enabling analytics and business insights, and ensuring high standards of data quality, performance, security, and availability across cloud-based environments (Azure preferred; multi-cloud exposure is a plus). The candidate will collaborate closely with product, analytics, and business teams to deliver scalable, governed, and high-impact data solutions.

Key Responsibilities
Design, build, and maintain scalable ETL/ELT pipelines for analytics, reporting, and downstream applications.
Develop and optimize complex SQL queries (joins, window functions, query tuning) across platforms such as BigQuery and MS SQL Server.
Build robust Python-based data engineering solutions, including ingestion from APIs/files, testing, and reusable modular packaging.
Orchestrate workflows using Apache Airflow, including DAG design, scheduling, retries, dependencies, SLAs, alerts, and secrets management.
Develop and optimize data processing using Databricks on Azure (Apache Spark / PySpark) with performance and cost efficiency.
Implement data modeling and warehousing solutions (dimensional models, incremental loads, CDC patterns, Delta Lake).
Ensure data quality, reliability, monitoring, and lineage, including validation checks and observability dashboards.
Design and manage databases across RDBMS and NoSQL, with hands-on experience in SQL Server and MongoDB.
Apply Git and CI/CD best practices (branching strategies, PR reviews, automated deployments, release quality controls).
Implement enterprise-grade data security and governance, including access controls and compliance-aligned practices.
Provide technical leadership, mentor junior engineers, and contribute to data engineering standards and best practices.

Required Skills & Experience
10+ years of experience in data engineering or related roles.
Strong expertise in SQL, Python, Apache Airflow, Spark, and cloud-based data platforms (Azure preferred).
Solid understanding of distributed systems, data warehousing, and performance optimization techniques.
Proven track record of delivering production-grade, highly reliable data solutions in enterprise environments.
Strong problem-solving ability and ability to work across cross-functional business and technical teams.

Preferred:
Experience with Azure Data Lake (ADLS Gen2), Azure Data Factory (ADF), Synapse Analytics, Key Vault, Purview.
Experience in multi-cloud or mixed stack environments (e.g., BigQuery / GCP in addition to Azure).
Familiarity with data observability tools, metadata/catalog tooling, and governance frameworks.
Exposure to streaming/event-driven data pipelines (Kafka/EventHub) is a plus.

IT Pre-Sales Engineer

Experience : 7+ years
Trivandrum/Cochin (Onsite/Hybrid)
Night shift

The IT Pre-Sales Engineer is responsible for supporting the sales cycle by providing technical expertise, solution design, and strategic guidance to prospective clients. This role bridges the gap between customer needs and technology capabilities, working closely with sales, product, and engineering teams to deliver compelling, accurate, and scalable solutions.

Key Responsibilities
1. Technical Discovery & Client Engagement

Conduct client discovery sessions to understand business objectives, technical requirements, and current infrastructure.
Translate client needs into well-defined technical requirements.
Deliver technical presentations, demonstrations, and proof-of-concepts (POCs).
2. Solution Architecture & Design

Develop technical proposals, solution diagrams, architecture documents, and bill of materials (BOM).
Design end-to-end IT solutions across areas such as cloud (AWS/Azure/GCP), networking, security, applications, SaaS platforms, and integrations.
Ensure solutions meet scalability, security, compliance, and performance standards.
3. Sales Support & Enablement

Collaborate with the sales team to craft winning proposals, RFP responses, and pricing strategies.
Participate in pre-sales meetings, pitch sessions, and technical Q&A with customers.
Assist with the creation of sales tools: presentations, case studies, and competitive analyses.
4. Proof-of-Concepts & Pilot Management

Lead POCs, pilot deployments, and product evaluations.
Configure demo environments to showcase capabilities tailored to client requirements.
Document outcomes, risks, and recommendations.
5. Cross-Functional Collaboration

Work with product and engineering teams to validate technical feasibility and provide customer feedback.
Partner with customer success teams to ensure successful handoff post-sale.
Stay updated on product roadmaps, new features, and industry trends.
6. Technical Expertise & Continuous Improvement

Maintain deep knowledge in relevant technology domains and emerging solutions.
Provide training to sales teams on technical aspects and competitive differentiators.
Contribute to internal knowledge bases and solution frameworks.

Qualifications Required
Bachelor's degree in computer science, Information Technology, Engineering, or related field.
3–7 years of experience in pre-sales, solution engineering, or technical consulting.
Strong understanding of cloud computing, networking, security, APIs, and modern IT architectures.
Ability to communicate complex concepts to both technical and non-technical audiences.
Experience designing and presenting technical solutions to enterprise clients.

Preferred
Certifications such as AWS Solutions Architect, Azure Solutions Architect Expert, CCNA/CCNP, CompTIA Security+, or equivalent.
Experience with SaaS platforms, DevOps tools, integration frameworks, and enterprise applications.
Background in RFP/RFI processes and proposal creation.
Experience with CRM or ticketing systems (Salesforce, HubSpot, Freshdesk, etc.).
 Core Competencies
Strong analytical and problem-solving skills.
Excellent verbal and written communication.
Customer-centric mindset with strong consultative skills.
Ability to work cross-functionally in fast-paced environments.
High ownership, self-driven, and detail

Senior UX Designer

Experience : 5+ years
Trivandrum/Cochin

We are looking for a skilled Senior UX Designer to join our team and help shape meaningful digital experiences. In this role, you will work closely with product managers, developers, and stakeholders to understand user needs and translate them into intuitive and visually appealing design solutions.

Key Responsibilities
Lead end-to-end UX design process including research, wireframing, prototyping, and usability testing.
Collaborate with cross-functional teams to define product requirements and user journeys.
Create clear wireframes, high-fidelity mock-ups, interaction flows, and design systems.
Conduct user research and data analysis to validate ideas and improve user experience.
Ensure consistency in design across products and follow industry best practices.
Guide and mentor junior designers and contribute to UX strategy and processes.

Requirements
5+ years of experience in UX/UI or product design.
Strong portfolio showcasing user-centred design work.
Proficiency in design and prototyping tools (Figma, Sketch, Adobe XD, etc.).
Solid understanding of UX principles, accessibility, and responsive design.
Excellent communication, presentation, and problem-solving skills.

Functional Consultant: Odoo

Experience : 5+ Years
Trivandrum and Kochi

We are looking for a highly skilled Odoo Functional Consultant with extensive experience in implementing and managing Odoo ERP solutions. The ideal candidate should have in-depth knowledge of latest Odoo versions, strong business analysis capabilities, and the ability to guide clients through the entire implementation cycle — from requirement gathering to go-live support. 

Key Responsibilities: 
Odoo Expertise: Demonstrate strong knowledge of Odoo functionality, modules, and workflows (especially in versions 18 and 19). Present and explain Odoo features and workflows to clients effectively. 
Customer Needs Analysis: Analyse customers’ business processes and requirements to map them accurately with Odoo functionalities, acting as a trusted business consultant. 
Requirement Assessment: Identify which requirements can be met through Odoo configurations and which require custom development. 
System Implementation: Perform complete system implementation, configuration, testing, and fine-tuning of Odoo modules as per client needs. 
Documentation: Prepare comprehensive documentation (SRS, BRD, or functional specifications) for all tasks requiring development or customization. 
Developer Coordination: Collaborate closely with the technical/development team to ensure proper implementation and test developed modules and features. 
Customer Support: Provide end-to-end assistance during the delivery cycle, including software setup, configuration, and go-live support. 
Customer Training: Conduct training sessions for clients—both online and on-site—to ensure smooth adoption and effective use of Odoo. 
Module Maintenance: Test, maintain, and ensure smooth functioning of Odoo modules, projects, products, and interfaces. 
Research & Advisory: Explore new Odoo modules, apps, and verticals to meet evolving business requirements and recommend best-fit solutions. 
Marketing Plugins: Identify market needs, conceptualize plugin ideas, and promote and demonstrate these plugins to customers. 
Communication: Exhibit excellent communication skills in English (both verbal and written) to interact effectively with customers and internal teams. 

Required Skills & Qualifications: 
Minimum 5 years of experience as an Odoo Functional Consultant. 
Strong understanding of Odoo ERP modules, business processes, and workflows. 
Proven experience in Odoo implementation, customization, and configuration. 
Experience preparing functional documentation (SRS/BRD). 
Excellent analytical, problem-solving, and client management skills. 
Ability to coordinate effectively with technical and business teams. 
Strong presentation and training abilities. 
Excellent English communication skills (written and verbal).

Senior Business Analyst

Experience : 5+ years
Trivandrum/Cochin

About the Role

We are looking for a detail-oriented and results-driven Senior Business Analyst to join our growing team. This role is ideal for someone who excels at bridging the gap between business needs and technical solutions. You will collaborate with stakeholders, product teams, and developers to translate complex business requirements into actionable technical specifications - ensuring the delivery of impactful and high-quality digital products.

Key Responsibilities

Requirement Gathering: Quickly understand business goals and elicit clear, concise functional and non-functional requirements.
Stakeholder Collaboration: Work with cross-functional teams to align business objectives and define the solution scope.
Business Analysis: Plan and approach complex analysis situations using structured methodologies.
Technical Understanding: Translate business needs into technical requirements with an understanding of software lifecycle and system processes.
Developer Support: Collaborate with the development team to clarify and refine requirements during the development lifecycle.
Solution Customization: Support system configuration, debugging, and customization to meet business goals.
Release Coordination: Assist the release team with planning and executing smooth deployments.
Quality Assurance: Conduct functional testing and validations to ensure solution quality and usability.
Issue Management: Track, document, and resolve issues efficiently, ensuring minimal disruption.

Preferred Skills & Qualifications

Proven ability to work in dynamic environments with tight timelines.
Excellent written and verbal communication skills for effective stakeholder engagement.
Strong analytical and research skills with the ability to synthesize complex information.
Experience working on software development projects, including Agile teams.
Familiarity with tools such as JIRA, Confluence, and requirement documentation platforms.
Prior exposure to AI, machine learning, or data-driven projects is a valuable addition.

Soft Skills

Proactive and solution-oriented mindset.
Attention to detail and commitment to delivering quality outcomes.
Strong interpersonal and collaboration skills.
Adaptability to evolving business and technology landscapes.

Senior Full Stack Developer - .NET

Experience : 8+ years
Trivandrum/Cochin

Key Responsibilities:

Develop clean, testable code using .NET programming languages.
Collaborate with team leads to design technical specifications and architecture.
Test and debug various .NET applications to ensure optimal performance.
Review and refactor code for efficiency and scalability.
Deploy fully functional applications, ensuring seamless integration.
Upgrade and maintain existing programs to enhance functionality.
Document development and operational procedures comprehensively.

Required Skills and Qualifications:

Extensive experience with .NET Framework and C#, with at least 8 years in professional settings.
Proficiency in .NET/.NET Core, ASP.NET, C#, SQL Server, MVC, REST, Web API, JavaScript, HTML5, CSS, and frameworks like Angular, Vue.js or React.js.
Strong understanding of Object-Oriented Programming (OOP) concepts, including dependency injection, asynchronous programming, and unit testing.
Awareness of microservice architecture, DevOps practices, and containerization concepts (e.g., Docker, Kubernetes).
Familiarity with agile development environments.
Excellent troubleshooting abilities and problem-solving skills.
Effective communication skills, both verbal and written.

Preferred Qualifications:

Experience with cloud platforms such as Azure or AWS.
Knowledge of CI/CD pipelines and automated deployment strategies.
Familiarity with frontend frameworks like React.js.

Senior Business Development Executive

Experience : 5+ years
Trivandrum/Cochin

About the Role
We are seeking an experienced Senior Business Development Executive to drive strategic growth, build strong client relationships, and expand our presence across global markets. The role involves identifying new opportunities, managing key accounts, and collaborating with internal teams to deliver tailored solutions that support revenue growth and long-term business success.

Key Responsibilities
Define and execute long-term strategic goals to strengthen market presence.
Build, nurture, and expand relationships with key customers and prospects.
Identify, qualify, and convert new business opportunities across target markets.
Work closely with internal teams to maximize sales potential and achieve revenue targets.
Develop customized presentations and proposals aligned with client needs.
Drive proactive outreach through networking, cold calling, and digital prospecting.
Create persuasive approaches and strategies to secure potential client engagements.
Maintain strong client rapport while meeting and exceeding sales targets.
Present new products and services to enhance existing client relationships.
Maintain positive relationships with existing customers and support ongoing account growth.

Required Skills & Qualifications

Business Development & Sales Expertise
Proven experience in business development or sales within the IT/ITeS industry.
Strong outbound sales background with hands-on lead generation and prospecting.
Competency in sales forecasting, pipeline management, and achieving targets.
Market & Domain Knowledge
Understanding of market dynamics, competitive landscape, and company offerings.
Ability to identify unique selling points and differentiators.
Experience in international sales and marketing (mandatory).
Preferred exposure to ANZ and APAC regions.
Communication & Relationship Management
Excellent communication, negotiation, and interpersonal skills.
Ability to build and maintain long-term client relationships.
Full professional proficiency in English .

Additional Capabilities

Ability to mentor or train internal teams in business development practices.
Strong professional presence and commitment to representing the company positively.