INFOPARK

Service Reliability Engineers (Mid/Senior)

Service Reliability Engineer (Mid / Senior)
Location: Kochi, Kerala (Work from Office)
Department: Engineering & Risk Operations

Role Summary
We are seeking a Mid- to Senior-level Service Reliability Engineer (SRE) to ensure the reliability, availability, performance, and security of our fintech platform. This role combines service reliability engineering with fraud detection and risk monitoring, requiring close collaboration with engineering, risk, and operations teams.
The ideal candidate will have 3+ years of experience in a mission-critical fintech or payments environment and will play a key role in safeguarding both system integrity and customer trust.

Key Responsibilities

Service Reliability Engineering:

Ensure high availability, scalability, and performance of customer-facing services and payment systems.
Design, implement, and maintain monitoring, observability, and alerting solutions using Datadog, PagerDuty, and internal dashboards.
Monitor system health through logs, metrics, and traces; troubleshoot infrastructure, application, database, and API issues.
Conduct root cause analysis and lead post-incident reviews.
Define, track, and continuously improve SLIs, SLOs, and SLAs.
Develop and maintain automation scripts and tooling for system provisioning, health checks, and failover processes.
Collaborate with development and infrastructure teams to build resilient, fault-tolerant system architectures.

Fraud Detection and Risk Monitoring:

Monitor real-time transaction activity using Splunk, Datadog, and internal data sources to identify suspicious patterns.
Investigate alerts, anomalies, and behavioral signals to detect fraud, abuse, or financial risk.
Fine-tune detection rules, alerts, and risk indicators based on emerging fraud trends.
Work closely with compliance, fraud operations, and customer support teams on investigations and case resolution.
Develop and maintain dashboards and reports for fraud KPIs, incident metrics, and operational performance.
Participate in cross-functional fraud response initiatives and post-incident analysis.


Required Qualifications

Minimum 3 years of experience in SRE, DevOps, Security Operations, or Fraud/Risk Monitoring roles.
Strong hands-on experience with Datadog, PagerDuty, and Splunk.
Proficiency in Linux, shell scripting, and cloud infrastructure troubleshooting (AWS, GCP, or Azure).
Solid understanding of service observability, incident response, and CI/CD pipelines.
Experience working with fraud detection or risk monitoring systems in fintech, payments, or transaction-heavy platforms.
Strong querying skills using SQL and Splunk SPL, with experience handling large-scale log and event data.
Excellent communication and collaboration skills, with the ability to work across technical and non-technical teams.


Preferred Qualifications

Exposure to KYC/AML systems or regulated fraud detection environments.
Familiarity with secure API design, authentication mechanisms (OAuth 2.0, JWT), and access control models.
Knowledge of compliance standards such as PCI-DSS, ISO 27001, ISO 8583.
Experience with rule engines or anomaly detection techniques.
Relevant certifications such as AWS DevOps Engineer, CFE (Certified Fraud Examiner), or equivalent.

Business Development Intern

Job Title: Business Development Intern
Location: Infopark, Kochi
Work Mode: Work From Office
Department: Sales
Reports To: Director of Sales

Job Overview
We are looking for a motivated and enthusiastic Business Development Intern to join our Sales team. This role is ideal for fresh graduates or post‑graduates who want to build a career in Sales and Business Development. The intern will support sales initiatives through company research, lead generation, market analysis, and close collaboration with the sales leadership team.

Key Responsibilities
Company and Market Research

Conduct detailed research on target companies to identify potential business opportunities
Analyze organizational structures, leadership hierarchies, and decision‑makers
Track industry trends, annual reports, news articles, and press releases relevant to the company’s services

Cold Outreach and Prospect Engagement

Reach out to prospects through cold emails, cold calls, and LinkedIn outreach
Initiate conversations and create interest in company offerings
Maintain follow‑ups and initial engagement with leads

Contact Discovery and Lead Sourcing

Use tools such as Apollo, Lusha, LinkedIn Sales Navigator, and similar platforms
Identify, verify, and document accurate contact details including email IDs and phone numbers
Maintain organized and updated lead databases

Lead Management and Collaboration

Work closely with Business Development Executives and Sales Managers
Assist in lead nurturing and pipeline support
Support business growth initiatives through team collaboration


What We Offer

Exposure to an experienced and dynamic sales team
On‑the‑job training on sales tools, outreach techniques, and research methodologies
Continuous mentorship and career guidance
A collaborative and inclusive work culture
Opportunity to convert into a full‑time Business Development Executive role with an attractive salary after probation, based on performance


Qualifications and Skills
Eligibility

Graduates or Post‑Graduates seeking to start or grow a career in Sales or Marketing

Skills and Competencies

Strong verbal and written communication skills
Ability to take ownership of assigned tasks
Self‑motivated with a willingness to learn new tools and techniques
Basic proficiency in MS Excel, PowerPoint, Word, and Outlook


Core Skills
Business Development, Sales, Cold Calling, Lead Generation, LinkedIn Outreach, Market Research

Senior Human Resource Manager

Job Title: Senior Human Resource Manager
Location: Infopark, Kochi
Work Mode: Work From Office (WFO)
Experience: 8+ Years

Role Overview
We are hiring a Senior Human Resource Manager to lead and manage end-to-end HR functions for a fast-growing organization. This role demands a strong blend of strategic HR leadership and hands-on execution, with close collaboration with business leaders to drive talent, culture, performance, and compliance.

Key Responsibilities

HR Strategy & Business Partnering

Partner with leadership and functional heads to align HR initiatives with business goals
Support workforce planning, organizational design, and capability development
Act as a trusted advisor on people management, performance, and organizational culture
Talent Acquisition & Workforce Planning

Own and drive recruitment strategy across lateral and campus hiring
Improve recruitment processes, employer branding, and candidate experience
Work with business leaders on headcount planning and resource forecasting
Employee Lifecycle Management

Manage onboarding, confirmations, internal movements, and separations
Ensure a consistent and positive employee experience across the lifecycle
Design retention strategies to minimize unwanted attrition
Performance & Talent Management

Lead performance management processes including goal setting, reviews, and appraisals
Coach managers on feedback, performance improvement, and development planning
Identify high-potential talent and support succession planning initiatives
Employee Engagement & Culture

Design and execute employee engagement and internal communication initiatives
Handle employee relations, grievances, and sensitive workplace matters
Promote an inclusive, high-performance, and values-driven culture
HR Operations & Policies

Ensure smooth execution of HR operations with accuracy and consistency
Draft, implement, and update HR policies, SOPs, and frameworks
Oversee payroll coordination, attendance management, and leave governance
Compliance & Legal

Ensure compliance with Indian labor laws and statutory regulations
Manage audits, statutory documentation, and regulatory requirements
Advise leadership on HR risk management and compliance matters
HR Analytics & Reporting

Track and analyze HR metrics such as attrition, hiring, productivity, and utilization
Present insights and dashboards to leadership for data-driven decisions
Leverage people analytics to improve HR effectiveness


Required Qualifications

Bachelor’s or master’s degree in human resources, Business Administration, or a related field
8–15 years of progressive HR experience
Prior experience in IT / GCC / Services / Product-led environments preferred


Key Skills & Competencies

Strong business partnering and stakeholder management skills
In-depth understanding of HR operations and people processes
Excellent communication, interpersonal, and conflict resolution abilities
Proven experience handling employee relations and sensitive issues
Strong knowledge of Indian labor laws and statutory compliance
Ability to work effectively in a fast-paced, growth-oriented environment


Preferred Experience

Experience supporting multi-location or distributed teams
Exposure to scaling organizations or GCC setups
Hands-on experience with HRMS, ATS, and people analytics tools


Success Indicators

Improved employee engagement and retention
Efficient and scalable hiring processes
Strong HR credibility and leadership trust
Robust compliance and risk mitigation

Senior Collections (Credit Control) Specialist

Senior Collections (Credit Control) Specialist- Remote

Role Overview

The Senior Collections (Credit Control) Specialist is responsible for managing the end‑to‑end credit control and collections function, ensuring timely cash collection and effective management of customer debt. The role focuses on reducing DSO, applying daily cash receipts, managing aged receivables, and producing accurate reporting for senior management.

This position works closely with Business Development, Account Management, Billing, and Finance teams to resolve disputes, escalate overdue debt, and ensure collections targets are met in line with company policy and IFRS requirements.

Key Responsibilities Collections & Credit Control

Actively monitor debtor balances to reduce Days Sales Outstanding (DSO)
Perform daily cash application in the accounting system
Ensure customer payments are received in line with agreed payment terms
Conduct regular debtor reviews to maintain consistent credit control standards
Maintain accurate customer contact and VAT information in the system
Stakeholder Collaboration

Hold regular meetings with Business Development, Account Management, and senior stakeholders to review key accounts and AR issues
Partner with the Billing team to resolve account reconciliation issues quickly and avoid payment delays
Liaise directly with customers to resolve disputes and negotiate payments
Reporting & Risk Management

Prepare daily collections reporting for the executive team
Produce monthly aged debt and bad debt provisioning reports in line with IFRS 9
Analyse AR and collections reports, identifying key trends and risks
Contribute collections and revenue insights to monthly board pack reporting
Escalation & Compliance

Work with internal and external legal teams to escalate overdue debt and support litigation where required
Ensure compliance with financial regulations, internal controls, and company policies
Stay updated on industry best practices and regulatory changes related to credit control
Technical Skills Required

NetSuite experience (mandatory) with hands-on exposure to the SuiteBilling module
Salesforce experience (desirable)
Strong proficiency in Microsoft Excel
Good working knowledge of Word, PowerPoint, and databases
Experience & Qualifications

Senior-level experience in Credit Control / Collections
Proven track record of reducing DSO and managing complex B2B collections
Strong understanding of IFRS 9
CICM qualification desirable
Accounting qualification such as AAT or ACCA (part-qualified) preferred
Key Soft Skills

Strong negotiator with excellent communication skills
Results-driven, proactive, and highly organized
Commercially aware with a customer-focused approach
Confident engaging with senior stakeholders and remote teams

Senior AI Full Stack Developer

Overview
We are looking for an experienced Senior AI Full Stack Developer to join our team. You will work closely with business owners to turn ideas into clear technical tasks and deliver reliable, scalable solutions. Both frontend and backend development will be done in TypeScript.
This role requires strong technical skills, clear communication, and the ability to listen, ask the right questions, and proactively improve requirements.

Responsibilities
Design, develop, and maintain full stack applications using JavaScript and TypeScript (TDD)
Build and maintain frontend and backend systems
Work closely with business owners to understand requirements and translate them into technical tasks
Help refine and clarify business ideas into well-defined technical solutions
Design and optimize database schemas and queries using MySQL
Write clean, maintainable, and well-documented code
Review code, troubleshoot issues, and improve existing systems
Strong experience in AI integration

Senior Recruiter

Senior Recruiter – Contract Role (AI-Driven Hiring)

Location: Preferably Kochi / Bangalore

Contract Duration: 3–6 Months (Extendable based on performance)

Availability: Immediate

We are seeking a Senior Recruiter on a contract basis who can deliver results at speed and uses AI tools as a core part of their recruitment strategy, not as an add-on. This role is ideal for someone who is comfortable managing high hiring volumes, works well under pressure, and enjoys building efficient, tech-enabled recruiting processes.

Role Overview

As a Senior Recruiter, you will be responsible for managing end-to-end recruitment across multiple verticals. You will partner closely with hiring managers to understand role requirements, define hiring priorities, and ensure rapid yet high-quality closures. The role demands strong ownership, autonomy, and the ability to manage 10 or more open positions simultaneously without compromising candidate experience or stakeholder communication.

A key expectation of this role is the hands-on use of AI-powered recruitment tools for sourcing, screening, shortlisting, and candidate outreach. You should be comfortable leveraging automation and intelligence to optimize turnaround time, improve candidate quality, and drive scalable hiring outcomes.

Key Responsibilities

Manage complete recruitment lifecycle from requirement gathering to offer closure
Handle multiple open requisitions across different functions and seniority levels
Actively use AI tools for resume screening, talent matching, outreach personalization, and pipeline management
Build and maintain a strong candidate pipeline through LinkedIn Recruiter and other sourcing channels
Coordinate interviews, manage feedback loops, and ensure timely follow-ups
Maintain accurate and up-to-date records in the ATS
Provide regular hiring updates, dashboards, and insights to hiring managers
Ensure a positive and professional candidate experience throughout the process

Required Experience & Skills

5–8 years of full-cycle recruitment experience, preferably across diverse roles and teams
Mandatory hands-on experience using AI tools in recruitment, such as AI sourcing platforms, screening tools, or automation-based outreach solutions
Strong expertise in LinkedIn Recruiter for proactive sourcing and talent mapping
Proven experience working with modern Applicant Tracking Systems (ATS)
Ability to manage high-volume hiring with strong prioritization and time management skills
Excellent communication and stakeholder management abilities
Self-driven, detail-oriented, and comfortable working independently
Available to join immediately on a contract basis

Senior Billing Specialist

Senior Billings Specialist

Role Overview

The Senior Billings Specialist is responsible for overseeing and delivering an accurate, compliant, and efficient end-to-end client billing operation. The role owns the monthly billing automation process, including invoice production, reconciliation, customer billing data maintenance, and revenue-related balance sheet reconciliations.

This position plays a critical role in supporting cash collection, revenue integrity, pricing changes, commission processing, and audit readiness, partnering closely with Finance, Sales, Account Management, and Operations teams.

Key Responsibilities Billing Operations

Own and manage the end-to-end monthly automated client billing process
Maintain and continuously improve the billing platform, running parallel processes during system or pricing changes
Ensure billing accuracy, completeness, timeliness, and compliance with company policies and financial regulations
Review contracts, purchase orders, and sales agreements to ensure correct billing setup
Implement revised product pricing strategies into the automated billing process
Reconciliations & Month-End

Prepare and review month-end balance sheet reconciliations, including:
Deferred revenue
Contract assets
Client billing accounts
Drive ongoing improvement in month-end close timelines and accuracy
Ensure complete and accurate billing and revenue recognition documentation (POs, client approvals, purchasing contacts)
Stakeholder Management

Take full accountability for resolving client billing and reconciliation issues within agreed SLAs
Partner with Finance and Account Management teams to support timely cash collection
Collaborate with internal and external auditors, providing documentation and explanations as required
Cashflow & Commissions

Prepare a 13-week cash receipt forecast
Post customer receipts into the accounting system on a daily basis
Facilitate employee commission payments in line with internal policies
Compliance & Best Practice

Ensure adherence to financial regulations, internal controls, and industry standards
Stay updated on emerging trends and best practices in billing and revenue recognition
Technical Skills Required

NetSuite experience (mandatory) with strong hands-on expertise in SuiteBilling
Salesforce experience (desirable)
Advanced proficiency in Microsoft Excel
Strong working knowledge of Word, PowerPoint, and database tools
Experience & Knowledge

Senior-level experience in billing or revenue operations
Proven experience managing and enhancing an automated billing platform
Strong understanding of IFRS 15
Working knowledge of IFRS 9 (receivables)
Experience working to tight month-end deadlines

Senior VAPT Engineer – Cybersecurity & Payment Security

Job Title
Senior VAPT Engineer – Cybersecurity & Payment Security -7+ years
WFO-Infopark,Kochi

Position Overview
We are looking for an experienced Senior VAPT Engineer with strong expertise in
application, network, cloud, and payment security. This role will lead vulnerability
assessment and penetration testing engagements across enterprise and fintech environments,
ensuring systems, applications, and payment infrastructures are resilient against real-world
cyber threats.
The role is client-facing and requires the ability to translate technical findings into clear
business and risk insights.


Key Responsibilities
VAPT & Security Assessment
• Lead end-to-end Vulnerability Assessment and Penetration Testing (VAPT)
engagements including scoping, execution, reporting, and remediation support.
• Perform black-box, grey-box, and white-box penetration testing on web applications,
APIs, networks, cloud, and infrastructure.
• Conduct advanced manual testing aligned with OWASP Top 10, SANS Top 25, and
MITRE ATT&CK.
• Design threat models and realistic attack scenarios based on current threat
intelligence.
Payment Security & FinTech Testing
• Perform protocol-level penetration testing on ISO 8583 financial messaging (MTI
manipulation, bitmap tampering, replay attacks).
• Conduct security testing of payment infrastructure including Payment Switches,
HSMs, POS systems, and payment gateways.
• Test payment APIs (REST/GraphQL) with focus on BOLA, mass assignment, and
transaction flow abuse.
• Review cryptographic implementations including AES, RSA, tokenization, and key
management to ensure PAN/CVV protection.
• Support PCI DSS v4.0 compliance through quarterly scans and annual penetration
testing of the CDE.
• Simulate fraud scenarios such as double-spend, refund abuse, and replay attacks in
collaboration with Risk teams.
Cloud, Mobile & Automation
• Conduct security assessments on AWS, Azure, and GCP environments, including
IAM and serverless components.
• Perform Android and iOS mobile application security testing (SSL pinning bypass,
root/jailbreak checks).
• Develop custom scripts and tools using Python, Bash, PowerShell, or Go to
automate testing activities.
Reporting & Client Communication
• Produce clear, concise VAPT reports with actionable remediation and secure-by
design recommendations.
• Present findings to technical teams and senior stakeholders.
• Act as a trusted security advisor to clients and internal teams.
Required Skills & Experience
• 7+ years of hands-on experience in VAPT, penetration testing, or security consulting.
• Strong expertise in application, network, cloud, and payment security.
• Deep understanding of ISO 8583, OWASP Top 10, and PCI DSS.
• Proficiency with tools such as Burp Suite, Nessus, Nmap, Metasploit, Wireshark,
OpenVAS.
• Experience with cloud security (AWS, Azure, GCP) and containerized environments.
• Strong scripting and automation skills.
• Excellent documentation and stakeholder communication skills.
Preferred Qualifications
• Certifications such as OSCP, OSCE, CPENT, GPEN, CREST, CISSP, CEH.
• Knowledge of PCI QSA processes or ISO 8583 fundamentals.
• Experience with fintech platforms, payment gateways (e.g., Stripe), and 3DS
authentication.
• Prior consulting or client-facing experience.