INFOPARK

Business Development Executive

*Position: Business Development Executive

*Experience: 2+ years

*Location: Infopark, Kochi

*Prefer immediate joiners


Role Summary:

As an Business Development Executive, you will be responsible for generating leads, nurturing client relationships, and closing sales deals with new and existing clients. Your deep understanding of IT products and services, coupled with a talent for sales, will drive the expansion of our client base and help us achieve our sales targets. Experience in product sales and a working knowledge of digital marketing/SEO strategies will be considered an added advantage, enabling more effective targeting and engagement of our prospective customer base.

Key Responsibilities:

•Identify and develop new business opportunities with potential clients in the IT sector.
•Maintain and expand relationships with existing clients, ensuring their satisfaction and exploring upselling opportunities.
•Understand customer needs and recommend appropriate IT solutions and services, leveraging your experience in product sales to tailor your approach.
•Prepare and deliver presentations and demonstrations of our IT products/services to clients and prospects, incorporating digital marketing/SEO insights to enhance message delivery and engagement.
•Negotiate contract terms and close sales deals.
•Achieve and exceed monthly and quarterly sales targets.
•Stay up-to-date with industry trends, market conditions, and competitor activities, including trends in digital marketing and SEO that can impact sales strategies.
•Collaborate with the marketing team to develop sales strategies and initiatives, particularly those involving digital marketing and SEO to enhance lead generation and brand visibility.
•Attend industry conferences, networking events, and trade shows to promote our products/services and gather market intelligence, with an eye towards digital marketing trends and opportunities.

Qualifications:

•Bachelor's degree in Business Administration, Marketing, IT, or a related field.
•Minimum 2 years of experience in relevant field.
•Proven sales experience in the IT industry, with a solid track record of achieving sales targets and experience in product sales.
•Strong understanding of IT products and services.
•Excellent communication, negotiation, and presentation skills.
•Ability to build and maintain strong client relationships.
•Self-motivated with a results-driven approach.
•Proficiency in CRM software and Microsoft Office Suite.
•Knowledge in digital marketing/SEO strategies is a significant advantage.

How to Apply:
If you are an experienced Business Development Executive looking to contribute to challenging IT projects, please mail your resume to careers@appsteamtechnologies.com. Please include "Business Development Executive" in the subject line.

Technical Support Executive

Position: Technical Support Executive
Location: Kochi, Infopark
Experience: Freshers
Immediate joiners only

Job Summary:
We are looking for a Technical Support Executive who will be responsible for assisting customers with technical queries while also ensuring the quality of products and services. The ideal candidate should have strong proficiency in Excel, email writing skills, and a keen eye for detail to perform QA-related tasks.

Responsibilities:
Respond to customer queries via email, phone, or chat regarding technical issues.
Diagnose and troubleshoot software, hardware, and network-related problems.
Escalate unresolved issues to the appropriate teams and ensure timely resolution.
Maintain logs of customer interactions, issues, and resolutions.
Assist in software installation, configuration, and system updates.
Conduct manual testing of software and applications to identify bugs or performance issues.
Develop and execute test cases to ensure software meets quality standards.
Document and report defects, inconsistencies, and errors to the development team.
Work closely with developers to troubleshoot issues and verify bug fixes.
Use Excel for test data management, reports, and tracking QA metrics.
Required Skills & Qualifications:
Education: Bachelor’s degree in Computer Science, IT, or a related field (preferred but not mandatory).
Proficiency in Microsoft Excel is mandatory.
Strong email writing skills with professional etiquette.
Strong analytical and problem-solving abilities.
Good verbal and written communication skills.
Knowledge of software testing concepts (manual testing, bug tracking tools).

To apply, please send your resume to careers@appsteamtechnologies.com along with subject line "Technical Support Application".