INFOPARK

Sales Consultant - Holidays

Min 1 + years experience in advising customers on business and vacation itineraries.

Ability to communicate with clients to understand their needs, and help them select best options available during the travel time and the budget agreed upon.

Experience in providing complete and error-free information about GIT and FIT packages and products.

Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the holiday destinations and educate the customer while selling the holiday product

Expertise in educating customers on the activities involved in post sales and set the right expectations on timelines and build rapport with the customer and focus on improving customer satisfaction.

Excellent communication in English is mandatory.

Location : Kochi, Info-Park, Phase 2

Sales Associates – Aviation Process

HTIC Global is hiring for Sales Associates for our Aviation Process

An ideal candidate should have
* Minimum 1+ years experience in Sales
* Excellent Communication (both written and verbal) in English.
* Knowledge or experience in the aviation industry

Location: Infopark, Kochi
Notice Period – Immediate / 30days

Senior IT Consultant

Job Purpose:
Provide support for daily IT operations, including infrastructure management and advanced technical areas.

Duties & Responsibilities:
Primary:
• Provide technical support for various IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems.
• Manage and troubleshoot firewalls and network security issues.
• Assist in the implementation and administration of IT service management processes.
• Handle escalations and resolve complex technical issues in a timely manner.
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices.

Secondary:
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices.

Qualification:
• Bachelor’s degree in IT, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plus.

Experience:
5-8 Years

Skills :

Must Have Skills:

• Strong knowledge of Active Directory, Google Workspace, Office 365 administration and PBX systems
• Experience with firewalls and network security.
• Proven problem-solving skills and the ability to handle escalations effectively.

Job Location: Info-park, Phase -2, Kakkanad

Audit Executive

Job Purpose:

To conduct internal audits of entities, evaluate financial, operational, and administrative processes, ensure compliance with established policies and regulations, and provide suggestions for improvement.

Duties & Responsibilities:

Primary:

1. Plan and execute internal audits allotted each month to assess the effectiveness of financial, operational, and administrative controls, adhering to timelines.
2. Prepare comprehensive audit reports summarizing findings, recommendations, and action plans.
3. Maintain detailed documentation of audit procedures, workpapers, and evidence.
4. Review financial statements, account balances, and related documents to ensure accuracy and compliance with regulatory standards.
5. Develop and recommend strategies to mitigate risks and enhance organizational efficiency.
6. Ensure compliance with company policies, procedures, and regulatory requirements.

Secondary:

1. Stay updated on changes in auditing standards and legal regulations.
2. Collaborate with departments to implement corrective actions and improvements.
3. Recommend and implement process improvements to enhance audit effectiveness and efficiency.
4. Identify potential risks and areas for improvement in internal processes.

Qualification:
CA Intermediate / CMA Intermediate (India) with 3-year practical training completed.

Experience:
1-2 years (excluding the practical training/article ship as part of curriculum).

Skills:
Must Have:
1. Strong report drafting skills, problem-solving, and organizational skills.
2. Detail-oriented with internal or external audit experience.
3. Strong knowledge of accounting principles, auditing standards, and regulatory requirements.


Good to Have:
1. Ability to work independently and as part of a team.
2. Proactive and results-driven attitude.
3. Adaptability to changing environments.

Job Location: Info-park, Phase-2, Kochi

Telesales Consultant - Insurance

Role Summary:

The primary function of the role is to promote and sell insurance products by actively reaching out potential customers, understanding their insurance needs, and offering suitable insurance products to meet those requirements.

Roles & Responsibilities:

Contact potential clients and create rapport by networking, cold calling, using referrals etc.
Help businesses, individuals, and families select an insurance policy that best fits their needs.
Issue quotes, maintain client records, prepare reports, and answer client questions about insurance plans and policies.
Keep detailed records of customer interactions, transactions, and sales activities in the company's CRM system.
Ensure accurate and complete documentation of customer information and policy details.
Maintain regular contact with existing clients to discuss renewals or add-ons and suggest modifications and updates to existing clients’ insurance policies.

Educational Qualifications Required:
Graduation in any stream with a 50% score.

Knowledge:
Extensive and up to date knowledge of various insurance products, coverage options, industry regulations and market trends.

Skills Required:
Demonstrable success working in telesales or sales
Apt phone etiquette and friendly phone voice
Polished convincing and negotiations skills
Excellent written and verbal English communication skills
Flexibility and openness to innovation and improvement

Finance Executive - Accounts Receivables

Job purpose
We are looking for energetic and self-motivated Finance professionals who will be responsible for receiving, posting and depositing customer payments; direct bill commissions cash receipts, researching and solving payment discrepancies.

Duties and responsibilities
Responsibilities
- Regular follow up with Customers for payment collections as per the process.
- Payment allocation to the customer account
- Application of payments in the customer account
- Processes checks payable to the company's trust and operating accounts;
- Deposits checks and posts to appropriate customer accounts or general ledger accounts;
- Deposits direct bill cash receipts, based on the accompanying statements, posts commissions to the direct bill cash receipts screen;
- Researches all commissions received without policy number to determine which Producer should receive commission;
- Follows up with insurance companies related to unpaid commissions or other accounting problems that arise within the scope of the position
- Handles all requests for account corrections and/or transfers
- Prepares and distributes daily Cash Receipts to Producers
- Prepares month end reconciliations and reports
- Notifies Account Managers of all NSF checks and stop payments
- Other duties as assigned
- Follow up of rejected transactions
- Prepare reports on the status of credit and collection activities to minimize outstanding debt.
Analytical/Decision Making Responsibilities:
- Billing related role involves analysing & review of billable data, impact on revenue, raising of invoices.

Qualifications:
Bachelor’s degree from a reputed university
Desired Skills & with 4 plus years experience
Proficient Excel skills
Analytical mind Result oriented
Good written and verbal communication skills
Good Presentation Skills.

Weekly OFF

Fixed Friday OFF & Alternative Saturday OFF

Sr. Executive -Accounts Payable

Job purpose

The primary function of the role will include all Accounts Payable functions from invoicing to payment, expense report audit and processing. In addition – as a support role to perform various month-end, quarter-end and year-end close activities from GL accounting, reconciliations, accruals and other ad hoc activities.

Duties and responsibilities
Accounts Payable:
• Serves as the point of entry for A/P invoice routing in the web based A/P system for approvals.
• Reviews coding, description, and supporting documents of A/P requests in web-based A/P system to ensure they are in compliance with A/P policies, procedures and best practices, as well as with funder requirements.
• Responsible for management & periodic reporting including AP Aging analysis, AP by Business Units, AP process metrics
• Support, scale and manage AP in shared services location to deliver efficiently on all key AP metrics
• Interact with vendors and maintains the record up-to-date.
• Responds to staff and vendor inquires related to payments.
• Sole responsible to ensure all the payment processing with the insurance company is being adhered as per the set timeline without any account blockage, due to non-payments or delayed version of reasons.
• Sole responsible for all payments posting and allocation to be completed in our internal ERP systems within the set timeline or efficiently on a daily basis.
• Process AP reconciliation for all the Insurance Company accounts within the timeline given, and to keep our records up-to-date.
• Support the Accounting Manager on various month-end, quarter-end and year-end close activities from GL accounting, reconciliations, accruals and other ad hoc activities
• Maintain recurring payments to ensure proper payment with regard to both amount paid and amount due in accordance with established contract terms.
• Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support customer satisfaction and principles of service excellence.
• Assist in accounting projects or perform other duties as time permits or as needed.
• Other duties as assigned.

Skills and Qualifications:
• Bachelor’s / Master’s / MBA in accounting, finance or related field
• Experience in Accounts Payable and General Ledger Accounting is highly desirable
• Excellent communication and interpersonal skills required with high degree of customer service orientation
• Ability to work independently, prioritize work and follow through on all assignments
• Ability to work under minimal supervision. Excellent time management and self-motivation
• Knowledge and prior use experience with CRM/Sales ERP or similar accounting systems is preferred.
• Thorough understanding of subsidiary ledgers functions
• Proficiency in MS Word, advanced Excel and Power Point applications
• Characteristics: Go getter and leadership abilities

Working conditions

Fixed Sunday and alternative Saturday OFF

Senior Marketing Manager

HTIC is looking for an ideal candidate who can uplift the brand through various marketing initiatives

An ideal candidate must be:
* Having an experience of 10+years in Digital Marketing / Branding
*Able to oversee the production and distribution of all marketing material such as promotional brochures,
advertising as well as video, and social media content.
* Able to promote the company services portfolio internally to ensure maximal cohesion and effectiveness of
all marketing endeavours.
* Able to be the custodian of all internal brand initiatives and monitor the proper brand application and
execution.
* Able to mange the needs of internal stakeholders to uphold best marketing and communication practices including but not limited to traditional and digital media (web, social, mobile, etc.)

Job Location : Cochin, Infopark
Notice Period : Immediate / 1 month / 2 months

Senior Recruiter - Non IT

Job purpose
The Recruiter position is responsible to collaborate with department managers on a regular basis
and proactively identify future hiring needs. Recruiter should also be able to attract candidates
using various sources, like social media networks, job portals and other networks. Our ideal
recruiter should have work experience in screening, interviewing and assessing candidates.

Key duties & responsibilities
Design and implement overall recruiting strategy
Develop and update job descriptions and job specifications
Perform job and task analysis to document job requirements and objectives
Prepare recruitment materials and post jobs to appropriate job board/portals/colleges etc
Source and recruit candidates by using databases, social media etc
Screen candidates resumes and job applications
Conduct interviews using various reliable recruiting and selection tools/methods to filter
candidates within schedule
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
Onboard new employees in order to become fully integrated
Monitor and apply HR recruiting best practices
Provide analytical and well documented recruiting reports
Act as a point of contact and build influential candidate relationships during the selection process
Promote company’s reputation as “best place to work”

Qualifications
Education: MBA in HR stream/ Graduation in any stream with minimum 50%

Skills:
Additional requirements
Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
Ability to organize skills assessment centers
Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
Excellent communication and interpersonal skills
Strong decision-making skills

Manager - HRBP

Job purpose
The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects
the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition.

Key responsibilities

Employee Administration:
Timely manage global employee’s administration and labour regulations & Globalisation – facilitating work across globally diverse, virtual, cross organizational teams.

Recruitment: Conducts ongoing supply and demand analysis for business partners on current and future state staffing and skill needs and designs talent acquisition strategies to meet those needs. Actively participates in annual budget planning/labor forecasting process with business partners.

L&D: Identifies training needs for business units and individual executive coaching needs. Develop Content and Conduct trainings, participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

HRMS / HRIS & Payroll: Partners with Payroll; HRIS; and Compensation and Benefits functions as needed to provide solutions. Ensure to test, evaluate and implement the new HRMS project for HTIC Global.

Responsibilities:
• Conducts weekly meetings with respective business CEO’s.
• Maintains in-depth knowledge of UAE & India legal labour requirements related to day to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g. coaching, counselling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, culture, and increase productivity and retention.
• Conducts ongoing supply and demand analysis for business partners on current and future state staffing and skill needs and designs talent acquisition strategies to meet those needs. Actively participates in annual budget planning/labour forecasting process with business partners.
• Performs talent acquisition for assigned client base. Source & Pre-screen candidate applications and resumes for required skills; experience and knowledge to fit position requirements. Makes referrals to hiring manager and ensures efficient turn-around activity.
• Actively participates in recruitment campaigns; job fairs; college relations programs; general networking; etc. to ensure robust candidate pipeline.
• Grows and conserves network of contacts to help identify and source qualified candidates.
• Leverages on-line recruiting resources; employee referrals; network referrals; etc. to identify and recruit “best in class” talent.
• Facilitates process of candidate selection; interviewing; job offer; background check; and candidate on-boarding details & Develops contract terms, offer letters for new hires, promotions and transfers.
• Co-facilitates New Employee Orientation (NEO) program for new hires.
• Remains current on trends and innovative recruiting techniques in order to compete in market and within industry.
• Leads and/or supports annual HR cycle deliverables to include performance management; merit and bonus awards; benefits enrolment; etc.
• Evaluates issues, patterns, and trends to provide proactive insights for HR solution and program designs i.e. training to address certain needs.
• Partners with Payroll; HRIS; and Compensation and Benefits functions as needed to provide solutions for clients.
• Ensure to test, evaluate and implement the new HRMS project for HTIC Global.
• Assists international employees with visa process, renewals, and related HR matters & work hand in hand with our PRO to get all HR related administration work completed in a timely manner.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Identifies training needs for business units and individual executive coaching needs.
• Develop Content and Conduct trainings, participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Consults with line management, providing HR guidance when appropriate.
• Analyses trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Performs other related duties as assigned.


Qualifications
Education: MBA in HR stream/ Graduation in any stream with minimum 50%

Skills:
• Organizational Development mindset – thinking systemically and holistically, thinking about relationships and groups as well as the individual, thinking about culture as wells as capabilities
• Data analytics – being able to make sense of the rapidly increasing amounts of data being generated by individuals and organizations.
• Agility – “The ability to spot opportunities and threats, and act to implement change quickly”
• Additional requirements
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Operations Executive - Medical Endorsements

Job Summary
We are seeking a proactive and customer-focused Operations Executive to lead client onboarding, manage post-sales medical support, and drive ongoing customer engagement for our insurance broker clients. This role involves guiding new clients through their initial policy onboarding, ensuring a seamless post-purchase experience, and maintaining high levels of client satisfaction throughout their journey. The Operations Executive will play a critical role in improving customer retention by ensuring that clients understand their policies, can navigate the claims process, and have a positive, supportive relationship with our company.

Key Responsibilities
Client Onboarding

Coordinate and execute the client onboarding process, ensuring a smooth and positive start to the customer relationship.
Conduct comprehensive onboarding sessions to introduce clients to their medical insurance policies, covering policy details, benefits, and claims processes.
Set up and verify all customer information in the company’s CRM or database to ensure accurate record-keeping from the start.
Post-Sales Customer Engagement

Serve as the main point of contact for clients after they’ve purchased medical insurance policies, offering ongoing guidance and support.
Build and maintain strong relationships with clients, checking in periodically to reinforce policy understanding and maximize customer satisfaction.
Send timely follow-ups to address any questions, ensure policy access, and offer assistance with any changes or updates clients may need.
Claims Assistance and Coordination

Support clients through the claims process, explaining documentation requirements, assisting with paperwork, and liaising with insurance providers as needed.
Track and expedite claim statuses, ensuring timely processing and proactive communication of any delays or issues to clients.
Educate clients on common claims-related questions and prepare them to navigate future claims independently.
Customer Issue Resolution

Respond promptly and efficiently to customer inquiries, concerns, or complaints, working to resolve issues and ensure client satisfaction.
Escalate complex issues to management when needed and work to provide timely, satisfactory resolutions.
Monitor common client issues and feedback, identifying areas for improvement in the onboarding and post-sales processes.
Data Management and Reporting

Keep accurate records of client interactions, claims statuses, and service requests, ensuring all details are logged in the company’s CRM.
Prepare and present regular reports on customer satisfaction, claims processing times, onboarding completion rates, and other key metrics.
Process Improvement

Collaborate with the Sales, Underwriting, and Claims teams to continuously improve client onboarding and engagement workflows.
Proactively suggest and implement process enhancements to increase client satisfaction and retention.
Training and Education

Provide clients with training on how to maximize their medical insurance benefits, navigate claims submission, and understand policy updates.
Stay informed on industry trends, new insurance offerings, and regulatory changes, sharing updates with clients as needed.
Qualifications
Education: Bachelor’s degree in Business Administration, Healthcare Administration, Insurance, or a related field.
Experience:
At least 2-3 years of experience in customer onboarding, post-sales engagement, or customer support, preferably within the insurance or healthcare sectors.
Familiarity with medical insurance policies, client onboarding processes, and claims handling is highly desirable.
Skills and Competencies
Customer-Centric: Demonstrated commitment to providing excellent customer service with a client-first approach.
Communication: Outstanding written and verbal communication skills, capable of explaining complex insurance concepts in an understandable manner.
Organizational Skills: Excellent time management and organizational skills to manage multiple client accounts, onboarding tasks, and follow-ups.
Problem-Solving: Strong ability to resolve issues quickly and effectively, ensuring customer satisfaction and smooth post-sales experiences.
Tech-Savvy: Proficient in CRM software, Microsoft Office, and other digital tools for efficient data management and client tracking.
Preferred Qualities
Empathetic and patient approach to onboarding and customer service.
Self-motivated, proactive, and detail-oriented.
Knowledge of healthcare regulations and medical insurance industry practices is a plus.

Senior Odoo Developer

HTIC Global is hiring for Senior Odoo Developer
An ideal candidate should have

• 3+ years of Experience in Developing with new Odoo Modules
• Must have Python experience as well as a solid understanding of Object-Oriented Design and Programming.
• Experience in Java, Java Script, HTML, XML, CSS & JQuery Practical Experience
• Familiar with UI & UX.
• Experience with Jason API and API integration
• Experience in PostgreSQL database.
• Experience with source version control "GIT"

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Sales Consultants - Travel Process

HTIC Global is hiring for Sales Consultants

An ideal candidate should have

• Graduation or Post Graduate in any stream with minimum 50%.
• Excellent Communications skills in English
• Min 1 yrs of experience in travel and tourism would be an added advantage

Both freshers and experienced candidates can apply

Location: Infopark, Kochi
Notice Period – Immediate / 30days

Sales Consultant - Insurance

HTIC Global is hiring for Sales Consultant - Insurance
An ideal candidate should have

• 1+ years of relevant experience
• Strong consulting and negotiations skills
• Experience in B2B/B2C sales
• Demonstrable success working in telesales or sales
• Ability in preparing and presenting motor quotations, emailing and follow up

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Operations Executive - Medical Underwriting (Health Insurance Industry)

JOB TITLE: Medical Operations Executive
DEPARTMENT: Operations & Underwriting
REPORTING TO: Business Head

DUTIES & RESPONSIBILITIES
? Review client inquiries and generate quotations from SME/Individual portals.
? Responsible for policy onboarding and member enrollment processes.
? Handle member additions/deletions and invoicing procedures.
? Coordinate with Third-Party Administrators (TPAs) and other stakeholders for policy processing
? Reviewing underwriting documents and MAF (Medical Application Forms), ensuring accuracy and compliance.
? Coordinate with brokers/clients to efficiently collect necessary documents.
? Oversee the member enrollment and activation process, ensuring its smooth execution.
? Validate documents to maintain data accuracy and completeness.
? Coordinate with brokers/clients for policy onboardings and endorsements