INFOPARK

Operations Executive - Claims Process (UAE insurance Brokers)

Day shift - 9:30 am to 6:30 am
Weekly off: Fixed Sunday and Alternative Saturdays only
Work from Office Role

Sales Consultant - Holidays

Min 1 + years experience in advising customers on business and vacation itineraries.

Ability to communicate with clients to understand their needs, and help them select best options available during the travel time and the budget agreed upon.

Experience in providing complete and error-free information about GIT and FIT packages and products.

Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the holiday destinations and educate the customer while selling the holiday product

Expertise in educating customers on the activities involved in post sales and set the right expectations on timelines and build rapport with the customer and focus on improving customer satisfaction.

Excellent communication in English is mandatory.

Location : Kochi, Info-Park, Phase 2

Senior Student Counsellor - Overseas Education

HTIC Global is hiring for Student Counsellors

An ideal candidate should have:

Min 5 +yr of experience in study abroad programs
Excellent communication skills in English (written and verbal) and interpersonal skills.

Individuals who are able to understand the culture of UAE countries, India and understand the buying capacity of students from these countries would be advantageous.


Job Location: Cochin, Infopark
Notice Period: Immediate, 15days

Head of Sales - Banking/Insurance

HTIC Global is hiring for Head of Sales

An ideal candidate should have

• 10 years of proven track record of success in sales leadership roles within the Banking or Insurance
industry.
• Experience handling 100+ FTE's in BPO or Call Centre setup
• Achievement Oriented and Target driven.
• Experience in handling a team.
• Strong analytical skills with the ability to interpret sales data and identify trends.
• Excellent communication and interpersonal skills..

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Head of Holidays -Travel

HTIC Global is hiring for Head of Holidays - Travel Domain

An ideal candidate should have

• Minimum 5 +years experience in handling travel products, as a Manager
• Excellent Communication and Leadership Skills.
• Strong analytical and organizational skills.
• Effective Negotiation and Contracting skills.
• Flexible to travel for supplier contracting.
• Strong Knowledge of International Destinations especially the Middle East, Far East, Indian Ocean, USA
Holidays etc


Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Sr Executive - Accounts Receivables

An ideal candidate should have

* A minimum of 5 years of hands-on experience in Accounts Receivable
* Should have end-to-end experience in the AR processes, from invoicing and payment
processing to collections and dispute resolution.
* The candidate should have a successful history of leading and guiding teams in an AR environment.
* The candidate should have a basic understanding of accounting principles, revenue recognition, and financial reporting to ensure accurate and compliant AR management.
* Excellent communication skills
* A proactive and analytical mindset to identify process gaps, implement improvements, and resolve challenges effectively.

It would be good to have:
* Ability to follow up on outstanding invoices and handle collection efforts professionally while maintaining positive relationships with customers.
* Skill in analyzing accounts receivable aging reports to monitor overdue accounts and take appropriate actions to resolve outstanding balances.

Job Location: Cochin, Infopark

Senior Recruiter - NON IT

Job title HR Executive - Recruitment
Reports to HR-BP / Recruitment Manager
Grade E1 / E2

Job purpose

The Recruiter position is responsible to collaborate with department managers and respective HRBP’s on a regular basis and proactively identify future hiring needs. The recruiter should also be able to attract candidates using various sources, like social media networks, job portals, and other networks. Our ideal recruiter should have work experience in screening, interviewing, and assessing candidates.

Key duties & responsibilities

• Prepare recruitment materials and post jobs to appropriate job boards/portals/colleges etc
• Source and recruit candidates by using databases, social media, etc.
• Screen candidates’ resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within the schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well-documented recruiting reports
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as the “best place to work”
Qualifications
Education: MBA in HR stream/ Graduation in any stream with minimum 50%
Skills: Communication skill, Attention to details, Relationship building, Listening and Negotiating skill

Additional requirements
• Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
• Hands-on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills

Direct reports

NA

Finance Executive - Accounts Receivables

Job purpose
We are looking for energetic and self-motivated Finance professionals who will be responsible for receiving, posting and depositing customer payments; direct bill commissions cash receipts, researching and solving payment discrepancies.

Duties and responsibilities
Responsibilities
- Regular follow up with Customers for payment collections as per the process.
- Payment allocation to the customer account
- Application of payments in the customer account
- Processes checks payable to the company's trust and operating accounts;
- Deposits checks and posts to appropriate customer accounts or general ledger accounts;
- Deposits direct bill cash receipts, based on the accompanying statements, posts commissions to the direct bill cash receipts screen;
- Researches all commissions received without policy number to determine which Producer should receive commission;
- Follows up with insurance companies related to unpaid commissions or other accounting problems that arise within the scope of the position
- Handles all requests for account corrections and/or transfers
- Prepares and distributes daily Cash Receipts to Producers
- Prepares month end reconciliations and reports
- Notifies Account Managers of all NSF checks and stop payments
- Other duties as assigned
- Follow up of rejected transactions
- Prepare reports on the status of credit and collection activities to minimize outstanding debt.
Analytical/Decision Making Responsibilities:
- Billing related role involves analysing & review of billable data, impact on revenue, raising of invoices.

Qualifications:
Bachelor’s degree from a reputed university
Desired Skills & with 4 plus years experience
Proficient Excel skills
Analytical mind Result oriented
Good written and verbal communication skills
Good Presentation Skills.

Weekly OFF

Fixed Friday OFF & Alternative Saturday OFF

Manager - Customer Experience

The role is to make sure that the customer service standards is maintained consistently and to reduce customer complaints and increase customer reviews. Experience in similar role is Mandatory

And ideal candidate should be able to
* Develop a customer experience standard and process meeting the bigger picture goal of Insurance and Travel divisions for all customer touch points like Telephone, emails, chats etc.
* Customer engagement (customer survey, customer segmentation, escalation management, post sales personalized customer engagement like discount vouchers etc) leading to customer retention
* Make sure that customer gets a seamless experience which reduces customer complaints and increases positive feedbacks
* Set up customer service standards in all customer channels and touchpoints
* Make sure that the service standards are maintained through Audit of customer channels and touchpoints and Feedbacks and correction
* Identification of weaker areas and fixing the process
* Training on all aspects to maintain customer experience and Case Management

Job Location : Cochin, Infopark
Notice Period : 1 month / 2 months

Manager - HRBP

Job purpose
The HR Business Partner (HRBP) position is responsible for aligning business objectives with
employees and management in designated business units. The position formulates partnerships
across the HR function to deliver value-added service to management and employees that reflects
the business objectives of the organization. The HRBP maintains an effective level of business
literacy about the business unit's financial position, its midrange plans, its culture and its
competition.
Key responsibilities
? Employee Administration: Timely manage global employee’s administration and labour
regulations & Globalisation – facilitating work across globally diverse, virtual, cross organizational teams.
? Recruitment: Conducts ongoing supply and demand analysis for business partners on
current and future state staffing and skill needs and designs talent acquisition strategies
to meet those needs. Actively participates in annual budget planning/labor forecasting
process with business partners.
? L&D: Identifies training needs for business units and individual executive coaching
needs. Develop Content and Conduct trainings, participates in evaluation and monitoring
of training programs to ensure success. Follows up to ensure training objectives are met.
? HRMS / HRIS & Payroll: Partners with Payroll; HRIS; and Compensation and Benefits
functions as needed to provide solutions. Ensure to test, evaluate and implement the new
HRMS project for HTIC Global.
Duties
? Conducts weekly meetings with respective business CEO’s.
? Maintains in-depth knowledge of UAE & India legal labour requirements related to dayto-day management of employees, reducing legal risks and ensuring regulatory
compliance. Partners with the legal department as needed/required.
? Provides day-to-day performance management guidance to line management (e.g.,
coaching, counseling, career development, disciplinary actions).
? Works closely with management and employees to improve work relationships, build
morale, culture, and increase productivity and retention.
? Conducts ongoing supply and demand analysis for business partners on current and
future state staffing and skill needs and designs talent acquisition strategies to meet those
needs. Actively participates in annual budget planning/labor forecasting process with
business partners.
? Performs talent acquisition for assigned client base. Source & Prescreens candidate
applications and resumes for required skills; experience and knowledge to fit position
requirements. Makes referrals to hiring manager and ensures efficient turn-around
activity.
? Actively participates in recruitment campaigns; job fairs; college relations programs;
general networking; etc. to ensure robust candidate pipeline.
? Grows and conserves network of contacts to help identify and source qualified candidates.
Leverages on-line recruiting resources; employee referrals; network referrals; etc. to
identify and recruit “best in class” talent.
? Facilitates process of candidate selection; interviewing; job offer; background check; and
candidate on-boarding details & Develops contract terms, offer letters for new hires,
promotions and transfers.
? Co-facilitates New Employee Orientation (NEO) program for new hires.
? Remains current on trends and innovative recruiting techniques in order to compete in
market and within industry.
? Leads and/or supports annual HR cycle deliverables to include performance
management; merit and bonus awards; benefits enrollment; etc.
? Evaluates issues, patterns, and trends to provide proactive insights for HR solution and
program designs i.e. training to address certain needs.
? Partners with Payroll; HRIS; and Compensation and Benefits functions as needed to
provide solutions for clients.
? Ensure to test, evaluate and implement the new HRMS project for HTIC Global.
? Assists international employees with visa process, renewals, and related HR matters &
work hand in hand with our PRO to get all HR related administration work completed in
a timely manner.
? Provides guidance and input on business unit restructures, workforce planning and
succession planning.
? Identifies training needs for business units and individual executive coaching needs.
? Develop Content and Conduct trainings, participates in evaluation and monitoring of
training programs to ensure success. Follows up to ensure training objectives are met.
? Consults with line management, providing HR guidance when appropriate.
? Analyzes trends and metrics in partnership with the HR group to develop solutions,
programs and policies.
? Manages and resolves complex employee relations issues. Conducts effective, thorough
and objective investigations.
? Performs other related duties as assigned.
Qualifications
Education: MBA in HR stream/ Graduation in any stream with minimum 50%
Skills:
? Organizational Development mindset – thinking systemically and holistically, thinking
about relationships and groups as well as the individual, thinking about culture as wells
as capabilities
? Data analytics – being able to make sense of the rapidly increasing amounts of data being
generated by individuals and organizations.
? Agility – “The ability to spot opportunities and threats, and act to implement change
quickly”
Additional requirements
? Excellent verbal and written communication skills.
? Excellent interpersonal and customer service skills.
? Excellent organizational skills and attention to detail.
? Ability to comprehend, interpret, and apply the appropriate sections of applicable laws,
guidelines, regulations, ordinances, and policies.
? Ability to acquire a thorough understanding of the organization’s hierarchy, jobs,
qualifications, compensation practices, and the administrative practices related to those
factors.
? Excellent time management skills with a proven ability to meet deadlines.
? Strong analytical and problem-solving skills.
? Proficient with Microsoft Office Suite or related software.

Direct reports
HR executive, HR Admin, Admin staff

Head of Sales - Study Abroad

HTIC Global is hiring for Head of Sales - Study Abroad

An ideal candidate should have

• Minimum 10 years of proven track record of success in sales leadership roles within the Study Abroad/Overseas Education industry
• Individuals who are able to understand the culture of UAE countries, India and understand the buying capacity of students from these countries would be advantageous.
• Sales bent of mind, in order to understand and effectively communicate what the abroad university is offering to its prospective learners and aligning them with the requirements.
• Passion to deliver the highest levels of customer service at all times.
• Bachelor’s degree in Business Administration, Marketing, Finance, or related field. MBA Preferred


Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Operations Executive - Medical Endorsements

Job Summary
We are seeking a proactive and customer-focused Operations Executive to lead client onboarding, manage post-sales medical support, and drive ongoing customer engagement for our insurance broker clients. This role involves guiding new clients through their initial policy onboarding, ensuring a seamless post-purchase experience, and maintaining high levels of client satisfaction throughout their journey. The Operations Executive will play a critical role in improving customer retention by ensuring that clients understand their policies, can navigate the claims process, and have a positive, supportive relationship with our company.

Key Responsibilities
Client Onboarding

Coordinate and execute the client onboarding process, ensuring a smooth and positive start to the customer relationship.
Conduct comprehensive onboarding sessions to introduce clients to their medical insurance policies, covering policy details, benefits, and claims processes.
Set up and verify all customer information in the company’s CRM or database to ensure accurate record-keeping from the start.
Post-Sales Customer Engagement

Serve as the main point of contact for clients after they’ve purchased medical insurance policies, offering ongoing guidance and support.
Build and maintain strong relationships with clients, checking in periodically to reinforce policy understanding and maximize customer satisfaction.
Send timely follow-ups to address any questions, ensure policy access, and offer assistance with any changes or updates clients may need.
Claims Assistance and Coordination

Support clients through the claims process, explaining documentation requirements, assisting with paperwork, and liaising with insurance providers as needed.
Track and expedite claim statuses, ensuring timely processing and proactive communication of any delays or issues to clients.
Educate clients on common claims-related questions and prepare them to navigate future claims independently.
Customer Issue Resolution

Respond promptly and efficiently to customer inquiries, concerns, or complaints, working to resolve issues and ensure client satisfaction.
Escalate complex issues to management when needed and work to provide timely, satisfactory resolutions.
Monitor common client issues and feedback, identifying areas for improvement in the onboarding and post-sales processes.
Data Management and Reporting

Keep accurate records of client interactions, claims statuses, and service requests, ensuring all details are logged in the company’s CRM.
Prepare and present regular reports on customer satisfaction, claims processing times, onboarding completion rates, and other key metrics.
Process Improvement

Collaborate with the Sales, Underwriting, and Claims teams to continuously improve client onboarding and engagement workflows.
Proactively suggest and implement process enhancements to increase client satisfaction and retention.
Training and Education

Provide clients with training on how to maximize their medical insurance benefits, navigate claims submission, and understand policy updates.
Stay informed on industry trends, new insurance offerings, and regulatory changes, sharing updates with clients as needed.
Qualifications
Education: Bachelor’s degree in Business Administration, Healthcare Administration, Insurance, or a related field.
Experience:
At least 2-3 years of experience in customer onboarding, post-sales engagement, or customer support, preferably within the insurance or healthcare sectors.
Familiarity with medical insurance policies, client onboarding processes, and claims handling is highly desirable.
Skills and Competencies
Customer-Centric: Demonstrated commitment to providing excellent customer service with a client-first approach.
Communication: Outstanding written and verbal communication skills, capable of explaining complex insurance concepts in an understandable manner.
Organizational Skills: Excellent time management and organizational skills to manage multiple client accounts, onboarding tasks, and follow-ups.
Problem-Solving: Strong ability to resolve issues quickly and effectively, ensuring customer satisfaction and smooth post-sales experiences.
Tech-Savvy: Proficient in CRM software, Microsoft Office, and other digital tools for efficient data management and client tracking.
Preferred Qualities
Empathetic and patient approach to onboarding and customer service.
Self-motivated, proactive, and detail-oriented.
Knowledge of healthcare regulations and medical insurance industry practices is a plus.

Visa-Operations (CIT)

HTIC Global is hiring for VISA- Operations (CIT)
The Primary Responsibility of the role is to :

- Focus on completing the targeted handover with utmost care ensuring smooth visa processing.
- All enquiries from the customers are to be answered by giving clear information on the visa
documentation status and related activities.
- Proofread the documents updated by the documentation team and ensure complete and
correct information is shared with the customer
- Follow up with the customer for any pending documents required as per the rules of each
country
- Ensure Google reviews are collected from the customers served and acknowledge their
responses or feedback.

Location: Infopark, Kochi
Notice Period – Immediate / 30days

Finance Manager

HTIC Global is hiring for Finance Manager
An ideal candidate should have

• Minimum 10 years of relevant experience, CA qualified
• Excellent Accounting Knowledge, Proficiency in MS Excel
• Experience in budget preparation, management and monitoring processes
• Ability to perform financial entries, analysis, and reporting
• Ability to generate financial reports related to budgets, account payables, account receivables, expenses, etc.
• Ability to perform financial entries, analysis, reporting and management support activities.
• Experience to review annual budgets and recommend any changes if needed on timely manner
• Ability to manage account payable and receivable activities.
• Strong knowledge in statutory compliance – GST, TDS, PF, Professional tax, SEZ filings & Tax planning’s

Location: Infopark, Kochi
Notice Period - Immediate Joiners /30days

Sales Consultants - Travel Process

HTIC Global is hiring for Sales Consultants

An ideal candidate should have

• Graduation or Post Graduate in any stream with minimum 50%.
• Excellent Communications skills in English
• Min 1 yrs of experience in travel and tourism would be an added advantage

Both freshers and experienced candidates can apply

Location: Infopark, Kochi
Notice Period – Immediate / 30days

Sales Consultant - Insurance

HTIC Global is hiring for Sales Consultant - Insurance
An ideal candidate should have

• 1+ years of relevant experience
• Strong consulting and negotiations skills
• Experience in B2B/B2C sales
• Demonstrable success working in telesales or sales
• Ability in preparing and presenting motor quotations, emailing and follow up

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Regional Leader – Sales

HTIC Global is hiring for Regional Lead – Sales

An ideal candidate should have

• 4+years of experience in Sales (preference for candidates experienced from the Tourism Industry)
• Experience in local GSA relationships.
• Experience in handling international tour packages.
• Achievement Oriented and Target driven.
• Experience in handling a team.

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days