INFOPARK

Senior Process Optimization Engineer – AI Automation (Homeowners Insurance)

Location: InfoPark, Cochin, India
Job Type: Full-Time
Reports To: Director of AI Operations / Support Automation Lead

Job Summary
We are looking for a proactive and technically adept Senior Process Optimization Engineer (Support) to join our AI Enablement team at InfoPark, Cochin. This role sits at the critical junction of AI technology and customer support operations, focusing on the homeowners insurance domain. You’ll help train and deploy AI models to automate support tasks, optimize intelligent tools for underwriting and claims workflows, and improve customer and agent interactions across digital channels—while continuing to support existing manual tasks.

Key Responsibilities
· AI Model Training & Data Curation
· Prepare, label, and validate underwriting and claims support data and documents to train models for tasks related to underwriting and claims workflows and responding to insured inquiries.
· Support Workflow Automation
Partner with AI engineers to build and refine automation for routine tasks such as document verification, claims intake, estimate reviews, and chat-based interactions.
· Performance Monitoring & Feedback
Continuously evaluate AI performance in production, identify gaps, and provide actionable feedback to enhance model accuracy and usability.
· Cross-Functional Collaboration
Serve as a key liaison between the AI development team and customer support teams, ensuring tools meet operational requirements and frontline needs.
· Training & Enablement
Onboard support staff on AI-driven tools and gather user feedback to guide tool enhancements.
· System Maintenance & Troubleshooting
Monitor system reliability, escalate technical issues, and support the stability of AI tools across platforms.
· Documentation & Standards
Maintain internal documentation for data labeling standards, model training processes, and tool usage protocols and develop requirements documents for tool enhancements.

Required Qualifications
· 2+ years in technical support, customer support, or insurance operations (preferably in homeowners insurance)
· Familiarity with insurance workflows—especially policy servicing and claims handling
· Basic understanding of AI/ML concepts, especially Natural Language Processing (NLP)
· Strong analytical and troubleshooting skills
· Experience with support platforms like Zendesk, HubSpot or Salesforce
· Excellent interpersonal and communication skills

Preferred Qualifications
· Experience labeling or training datasets for AI/chatbot models
· Exposure to tools like chatGPT, Gemini, Copilot, etc.
· Knowledge of data privacy practices and compliance standards in the insurance sector
· Basic proficiency in Python or SQL for data handling

Why Join Us
· Play a central role in transforming the insurance industry with AI
· Collaborate with global, cross-functional teams at the cutting edge of support automation
· Work from a modern, innovation-driven environment at InfoPark, Cochin
· Enjoy a flexible, inclusive work culture with growth opportunities in AI and insurance technology

Senior Software Engineer - Back End (Python)

We are looking for Senior Software Engineer - Back-end in Python

Skill Set : Core Python, Django, Flask, Mongo DB

BTech - CS / IT / ECE or
MCA or
MSc - CS / IT

3+ Years Experience

Essential Responsibilities:

- Coordinating with product management and business analysts to understand product requirements to determine technical design and development plan
- Excellent knowledge of the methodologies, tools and products commonly utilized in within Information Technology industry, with in-depth experience in multiple areas of specialization
- Work on cross functional project teams and foster team commitment to task
- Guide team development efforts towards successful project delivery
- Writing scalable code
- Identify bottlenecks and bugs, and devise solutions to these problems
- Integrating user-facing elements using server-side logic
- Assessing and prioritizing feature requests
- Integrating data storage solutions
- Optimizing existing databases to improve functionality, performance, and flexibility
- Mentoring junior team members and ensuring they adhere to determined software quality standards


Qualifications/Requirements:

- Experience in Python application development
- Strong knowledge of Django / Flask
- Experience with MongoDB
- Experience with Git
- Experience with Docker is an advantage
- Experience with SQL/Postgres is an advantage
- C++ experience is a plus
- Understanding of the threading and multi-process architecture is a plus
- Experience with caching is a plus
- Excellent coaching, mentoring skills
- Exposure to Foreign Customers / Clients
- A cohesive team player, analytical and quality oriented with exceptional communication and people management skills who can manage and lead a team

Ready to relocate to Kochi & work from office

Interested candidates can send resume to hr@inerg.com

Marketing Executive

We are seeking a results-driven Marketing Executive to support our software solutions. The role includes campaign execution, lead generation, content creation, and supporting sales with targeted marketing initiatives.

Responsibilities:

- Execute digital marketing campaigns (email, social, PPC).
- Generate and nurture leads for upstream/midstream/downstream customers.
- Create product content: brochures, case studies, web copy, videos.
- Manage website updates and SEO.
- Support webinars, trade shows, and events.
- Track marketing KPIs and prepare monthly reports.

Requirements:

- Bachelor’s in Marketing, Business, or related field.
- 2–5 years experience in B2B or software marketing.
- Expertise in messaging, product positioning, and early-stage / Preliminary demos.
- Proficient in MailChimp, HubSpot, LinkedIn campaign execution, and SEO.
- Strong communication and technical writing skills.
- Experience with CRM/automation tools (HubSpot, Salesforce, etc.).
- Knowledge of digital marketing and US market trends.

Why inerg?

- Opportunity to work with advanced tech solutions
- Collaborative environment with opportunities for advancement

AI Engineers (Developers) - Seniors and Juniors

We are looking for AI Engineers

Skill Set Required:

Programming languages like Python, data handling and analysis, and a deep understanding of machine learning, deep learning algorithms, LLM, RAG, NLP, neural network training and AI model inference. Other essential skills are mathematics (linear algebra, probability, statistics), AI/ML frameworks such as TensorFlow or PyTorch, and experience with big data tools, cloud computing, and model deployment.

1 Year to 5 Years Experience

Essential Responsibilities:

- Coordinating with product management and business analysts to understand product requirements to determine technical design and development plan
- Excellent knowledge of the methodologies, tools and products commonly utilized in within Information Technology industry, with in-depth experience in multiple areas of specialization
- Work on cross functional project teams and foster team commitment to task
- Guide team development efforts towards successful project delivery
- Writing scalable code
- Identify bottlenecks and bugs, and devise solutions to these problems
- Integrating user-facing elements using server-side logic
- Assessing and prioritizing feature requests
- Integrating data storage solutions
- Optimizing existing databases to improve functionality, performance, and flexibility
- Mentoring junior team members and ensuring they adhere to determined software quality standards


Qualifications/Requirements:

-AI experience in deep learning, neural network training and AI model inference
- Experience in Python application development
- Strong knowledge of Django / Flask
- Experience with MongoDB
- Experience with Git
- Experience with Docker is an advantage
- Experience with SQL/Postgres is an advantage
- C++ experience is a plus
- Understanding of the threading and multi-process architecture is a plus
- Experience with caching is a plus
- Excellent coaching, mentoring skills
- Exposure to Foreign Customers / Clients
- A cohesive team player, analytical and quality oriented with exceptional communication and people management skills who can manage and lead a team

Ready to relocate to Kochi & work from office

Interested candidates can send resume to hr@inerg.com

Project Coordinator / Business Analyst (AI -Automation)

We are seeking an experienced Software Project Coordinators with minimum 3 years experience and with a solid track record of leading software development projects from requirements gathering and documentation to on-time delivery with smooth communications between product management, pilot customers and software development teams in multiple time zones. In this role, you will be a virtual team leader, getting project costs and deadlines under control while optimizing resource utilization, team synergy and internal and external stakeholder satisfaction. Experience in insurance industry is an added advantage.

Responsibilities:

• Manage day-to-day activities of multiple, concurrent software development projects sprints.
• Ensure projects are completed on time and to specification.
• Develop and maintain project schedules and coordinate engineering resources amongst active projects.
• Facilitating feature breakdown sessions, task estimations, sprint planning, setting up JIRA boards, and burn-down charts.
• Facilitating project dashboards and release overview dashboards to enable streamlined reporting, tracking and project updates on a consistent basis
• Coordinate and facilitate teams in presenting project status to senior management in review sessions.
• Identify high-risk tasks or issues and drive to resolution in a timely manner.
• Create, gather, and maintain all project and release documentation.
• Ensure that all projects are delivered on-time, within scope and within budget and meeting agreed objectives
• Measure project performance to identify areas for improvement, document and report retrospective

Skill Set Required:

• Minimum 3 years of project management and related experience
• Project management methodologies, process Integration, collaboration, conflict resolution.
• Understanding of core AI concepts, data literacy, AI tools and platforms, Ethical AI awareness etc.
• Strong analytical and problem-solving skills, dynamic communicator, energetic and leadership skills

Qualifications:

BTech CS /IT / Petroleum Engineers
or
MSC IT / CS
or
MCA

Software Test Engineer : Experienced (Automation)

We are looking for Software Test Engineers to develop and execute exploratory and automated tests to ensure product quality.

The Test Engineers role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective.

Essential Responsibilities:

•Review the requirements and develop appropriate test cases, to attain 100% test coverage
•Perform Sanity, Functional, System, Integration Testing in the product to Report defects
•Effective co-ordination with the team
•Adhere to the process flow and ensure minimal bug leakage
•Great interpersonal and communication skill

Qualifications/Requirements:

•Minimum 2 years of experience as Test Engineer.
•Experience in Automation is a Must.
•Hands-on knowledge of testing Web Applications; front-end and back-end.
•Profound knowledge in concepts and methodologies of Software Testing.
•Ability to adapt rapidly to changing requirement.
•Experience with JIRA or TFS is an advantage.
•ISQTB Certification is an added advantage.
•Excellent verbal & written communication skills and an ability to effectively communicate at a number of different levels and platforms.

BTech CS / IT / ECE or MCA or MSc CS/ IT Stream Graduates only