INFOPARK

NOC Engineer

Work Experience: 0-2 year
Work Location: Infopark, Kochi


Job Description:
• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Managing system backups and network security protocols.
• Performing regular checks on servers, network devices etc.
• Diagnosing and troubleshooting errors.
• Tracking and documenting network issues, server issues etc and compiling incident reports.
• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:
• Willing to work in dedicated night shift.
• Excellent communication skills

Business Development Manager

Role: Business Development Manager
Location: Infopark, Kochi
Experience: 5+ years


Position Overview:
We are looking for a highly motivated and experienced Business Development Manager to join our team. This leadership role requires a strong background in international sales and a proven track record of driving revenue growth in global markets.

Key Responsibilities:
• Lead and manage the sales team to ensure that sales targets are achieved, and revenue growth is maximized.
• Develop and implement effective sales strategies for international markets, with a focus on North America.
• Build and nurture relationships with key clients, focusing on long-term business success.
• Represent the company at international business events, conferences, and client meetings.
• Motivate, guide, and mentor the sales team, ensuring their professional growth and high performance.
• Monitor the performance of the sales team and make adjustments to sales strategies when necessary.
• Collaborate with marketing, services, and other departments to align sales strategies and improve customer satisfaction.
• Stay updated on market trends, competitor strategies, and customer feedback to refine and improve sales tactics.

Qualifications and Skills:
• A minimum of 5+ years of experience in international sales, with a proven ability to manage and grow sales in global markets.
• Experience working in an IT product-based or service-based company.
• Hands-on experience in leading a sales team, driving motivation, and ensuring high performance.
• Demonstrated experience in dealing with North American customers and understanding their business environment.
• Strong communication, negotiation, and relationship-building skills.
• Ability to travel frequently and attend business events and client meetings globally.
• Candidates with US visa is highly preferred.

Network Engineer

Role: Network Engineer
Experience: 3+ years.
Location: Infopark, Kochi
Work Timing: US Business Hours

Responsibilities:
• Install, configure, and manage multi-vendor firewalls including Cisco Meraki, Barracuda Networks, Fortinet, and Ubiquiti.
• Design and manage cloud network infrastructure in Microsoft Azure and AWS, including site-to-site and hybrid connectivity.
• Handle escalated L2/L3 tickets from project and support engineers, providing timely resolution.
• Diagnose, troubleshoot, and resolve complex network performance and security issues.
• Review existing network configurations and recommend security best practices and improvements.
• Monitor and manage network devices proactively using RMM and monitoring tools.
• Ensure high availability, reliability, and security of client network environments.
• Maintain documentation, network diagrams, and change management records.

Skills Required:
• Strong hands-on experience with firewall configuration
• Solid understanding of routing & switching concepts (BGP, OSPF, VLANs, STP, NAT, VPN).
• Good understanding of Cloud Network concepts
• Experience in configuring and troubleshooting VPN (IPsec, SSL, Site to Site)
• Good understanding of network security principles
• Ability to analyze logs, packet captures, and performance metrics.
• Strong troubleshooting and problem-solving skills
• Knowledge in Ticketing Systems
• Excellent documentation and communication skills.


Professional Skills:
• 3+ years of experience in handling L1 & L2 issues
• Any Graduation/Three-year diploma.
• Certifications in Cisco preferred.

Technical Support Executive

Work Experience: 0 - 2 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage