INFOPARK

Full Stack Engineer

About DeskDay

DeskDay is a fast-growing SaaS company redefining how Managed Service Providers (MSPs) deliver IT services. We’re building the next generation of Professional Services Automation; chat-first, AI-powered, and designed to cut through the noise so teams can focus on what matters most.

Role: Full Stack Engineer
Experience: 2-4 years
Location: Infopark, Kochi

What you’ll bring (Must-Haves)
Frontend: React
Backend: Node.js
Database: PostgreSQL
Languages: TypeScript
Hands-on experience in designing and working with microservices

Key Responsibilities
Implement and maintain user interfaces for new and existing features
Develop, integrate, and scale backend APIs to support platform functionality
Collaborate with designers and developers to ensure seamless UI/UX consistency
Optimize workflows and implement AI-driven solutions to automate and enhance product features
Participate in daily stand-ups, sprint planning, and code reviews with the team

What we’re looking for

2–3 years of proven experience as a Full Stack Engineer
Solid understanding of front-end and back-end best practices
Ability to design, build, and maintain scalable services
Strong problem-solving mindset and eagerness to learn
Deeper understanding of design patterns and ability to identify use cases and use it wherever required.
Ability to identify chokepoints and mitigate them.
Strong database querying skills and query optimization skills.

Automation Test Engineer

About DeskDay
DeskDay is a fast-growing SaaS company redefining how Managed Service Providers (MSPs) deliver IT services. We’re building the next generation of Professional Services Automation; chat-first, AI-powered, and designed to cut through the noise so teams can focus on what matters most.

Role: Automation Test Engineer
Experience: 3-4 years
Location: Infopark, Kochi

What You’ll Bring

Expertise in Automation Tools: Playwright, Selenium, or Cypress
Strong Testing Framework Knowledge
Experience with Performance/Load Testing Tools
Familiarity with API and Mobile Testing
Scripting Skills: Proficient in Java, JavaScript, or Python

Key Responsibilities

Design, develop, and execute manual and automated test cases
Perform functional, regression, integration, and UAT testing
Integrate automated tests into CI/CD pipelines for continuous testing and faster feedback
Maintain comprehensive test documentation (test cases, results, defect reports)
Collaborate closely with developers and product owners to prioritize and resolve issues

Sales Development Representative

Role: Sales Development Representative
Work experience: 3+ years
Work Location: Infopark Phase II, Kakkanad


Job Responsibilities:
• Managing both our existing sales pipeline and developing new business opportunities
• New customer acquisition activities, including lead generation and sales funnel development
• Identifying sales opportunities through extensive market research
• Achieving sales targets through acquisition of new clients
• Assessing client requirements & creating database of new clients
• Building and maintaining strong relationships with all potential and existing clients
• Arrange business meetings with prospective clients.
• Build long-term relationships with new and existing customers.

Requirements:
• Excellent verbal and written communication skills
• Proven experience as a business development or sales executive, with exposure to IT customer support will be an added advantage
• Proficiency in MS Office; familiarity with CRM tools (optional)
• Technical skills required to understand and propose products or solutions by focusing on client requirements.
• Strong negotiation skills with the ability to build and maintain rapport
• Time management and planning skills.

Talent Acquisition Specialist

Experience: 1–2 Years
Location: Infopark, Kochi

Job Summary

This role will manage end-to-end recruitment activities including sourcing, screening, interviewing, and coordinating with hiring managers to ensure a smooth and efficient hiring process.

Key Roles & Responsibilities

1. Manage talent sourcing and job postings across relevant hiring platforms.
2. Screen and evaluate resumes to shortlist suitable candidates.
3. Conduct initial screenings to assess candidate fit by conducting telephonic interviews.
4. Coordinate interviews with hiring managers and ensure timely follow-ups.
5. Handle recruitment operations, documentation and trackers.
6. Support offer management and pre-onboarding activities.

Key Skills Required

1. 1 – 2 years of experience in IT recruitment
2. Strong communication and interpersonal skills
3. Knowledge of hiring practices and sourcing techniques
4. Ability to manage multiple roles simultaneously
5. Proficiency in MS Office
6. Familiarity with job portals and social media recruitment
7. Strong time management and coordination skills

Qualifications

Bachelor’s degree in HR, Business Administration, or related field

Senior Systems & Network Engineer

Overview
We are looking for an experienced Senior Systems & Network Engineer with strong proficiency in Microsoft 365, cloud platforms, and solid networking expertise. This role requires someone who can work independently across multiple projects, document thoroughly, and collaborate effectively through remote communication.

Role: Senior Systems & Network Engineer
Experience: 5+ years
Location: Kochi, Infopark
Key Responsibilities

• Manage and administer Microsoft 365 tenants, including Exchange Online, Teams, SharePoint, Intune, and security/compliance features.
• Handle Active Directory (on-prem / Azure AD) and Windows Server environments.
• Configure and troubleshoot VLANs, ACLs, VPNs, switches, and business-class wireless access points.
• Manage network security appliances (Fortinet, SonicWall, WatchGuard, Palo Alto, OPNSense, etc.).
• Work across multiple cloud and vendor portals with high accuracy.
• Maintain and improve documentation, SOPs, and configuration records.
• Manage priorities across several projects with strong time-management skills.
• Use ticketing systems to track and resolve work efficiently.
• Operate within high-security environments (PAM/PIM, secure admin sessions).
• Continuously learn new tools, platforms, and products as needed.

Required Skills
• Strong, hands-on Microsoft 365 experience is mandatory.
• Solid and practical networking knowledge (L2/L3, VLANs, DHCP, DNS, firewalls, Wi-Fi).
• Experience with Windows infrastructure, AD, and server administration.
• Familiarity with cloud security, identity, and configuration portals.
• Strong written and verbal communication skills.
• Ability to work independently and execute self-driven tasks.
• Fast learner with ability to absorb new technologies quickly.

International Voice Support Executive

We are seeking a International Voice Support Executive who possesses exceptional communication and interpersonal abilities.

Work experience- 0 -2 years
Work Location- Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Duties:
• Need to interact with customers, address their concerns, provide answers to their inquiries, and assist them with their requirements.
• Need to handle customer phone calls and emails, ensuring timely responses to customers' questions and concerns.
• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and deliver professional customer support.

Requirements:
• Excellent written and verbal communication skills in English.
• Familiarity with Microsoft office an added advantage.
• Ability to remain calm in stressful or upset customer situations.
• Strong documentation skills.
• Sound problem-solving skills to identify the underlying causes of customer issues.
• Ability to multitask.
• Proactive approach to providing support.
• Experience in customer support is a plus.
• Willingness to work night shifts.

Qualification:
• High school diploma, degree, or equivalent. Graduates from any field are welcome to apply.