INFOPARK

Associate-PMO

Skills – Mandatory Excel, Power Point Skills - Primary Financial Accounting Principles
Skills - Good to have -Experience in handling revenue/cost/margin MIS reports, Oracle Fusion, Power BI
Qualification - BCom or BCA
Total Experience- 1+ years ,Relevant Experience 1+ years
Work Location- Kochi/TVM
Expected Date of Onboarding- Immediate

Technical & Domain Skills

• Should be an advanced user of Excel (transforming raw data into useful insights)
• Should be conversant with Power Point.
• Excellent communication skills required.
• Should be a team player capability to work with cross functional teams
• Should have basic understanding of financial accounting principles
• Strong analytical thinking and problem-solving abilities required
• High attention to detail, with a proactive mindset
•Experience in financial software (Oracle Fusion), Business Intelligence Tools (Power BI) is an
added advantage.
•Adhere to ISMS policies and procedures
Experience
• 1 year of experience in Business Finance/PMO in IT services company
• Experience in handling revenue/cost/margin MIS reports is highly preferred

SSE/Lead Engineer- Python

Job Purpose-
Be a Lead/Senior Engineer in Python Technology.

Job Description-
▪ Good hands-on knowledge in Django or Flask.
▪ Experience in designing & developing Microservices based applications, Unit testing using Pytest or
similar, DevOps and Agile practices, Code Reviews.
▪ Good development experience of at least 6+ years in Python + one amongst .NET, NodeJS, Angular
technologies
▪ Ability to write code in an efficiently structured and modularized manner.
▪ Good Understanding of one of the frameworks - Flask, Django etc.
▪ Experience with integrating code with Databases, front end application etc.
▪ Knowledge on various databases - such as MySQL, MariaDB and working experience on integrations with
NoSQL databases as well.
▪ Working experience on templating languages such as Jinja2.
▪ Experience on working with AWS, Azure APIs (Python) is an additional good to have skill.
▪ Passion for best design and coding practices and a desire to develop new bold ideas
▪ Good understanding of code versioning (Git, SVN etc.)
▪ Nice to have: Working experience in DevOps.

Duties and Responsibilities-

▪ Take senior/lead engineer role in managing tasks in a sprint, reviewing the code of team members and
ensuring first time quality of code
▪ Write “clean”, well-designed code
▪ Capability to understand user stories, translate that into technical specifications and convert this into
working code.
▪ Follow modern agile based development process including TDD based unit testing
▪ Produce detailed specifications
▪ Troubleshoot, test and maintain the core product software and databases to ensure strong optimization
and functionality
▪ Contribute in all phases of the development lifecycle
▪ Follow technology best practices.
▪ Develop and deploy new features to facilitate related procedures and tools if necessary.

Any Additional Information/Specifics-

- Participate in the full product development cycle, including brainstorming, release planning and estimation,
implementing and iterating on code, coordinating with internal and external clients, internal code and design
reviews, MVP and production releases, quality assurance, and product support.
- Highly effective and thrive in a dynamic environment
- Comfortable with proactive outward communication and technical leadership and positive about accepting
challenges.
- To adhere to ISMS policies and procedures.

DevOps Engineer

Job Description:

▪ Excellent exposure to AWS ecosystem and services, solid understanding and experience setting up
and managing AWS infrastructure and services (EC2, S3, RDS VPC, IAM, Security groups, VPN etc.)
▪ Proficiency in networking and network security e.g. SSL/TLS certificates, VPN IPSec tunnels
▪ Knowledgeable of web/application servers and load balancers such as Amazon ELB, Tomcat, Nginx,
Apache Http Server etc.
▪ Extensive experience with designing and managing AWS/Azure security using IAM
▪ Solid understanding of Continuous Integration and Continuous Delivery best practices, and
experience in setting up a CI/CD to speed up software development and deployment process, using
Jenkins, GitHub, plugins etc.
▪ Solid experience with build and scm tools - Maven, Gradle, Ant, Git, Jira, Sonaqube
▪ Knowledge of Vitest, supertest, docker, Xray (JIRA), gherkin, service mocking, playwright would be a plus.
▪ Sound knowledge on containerization concepts, Docker and Kubernetes and good working knowledge on
various Kubernetes environments (standalone clusters and managed Kubernetes services like EKS, AKS).
▪ Good knowledge of Monitoring/Observability tools and processes inclusive CloudWatch, ELK stack,
CloudTrail, Kibana, Grafana, Prometheus. Infra monitoring using Nagios or Zabbix
▪ Experience with Terraform, some other infrastructure -as-code system
▪ Exposure to microservice architecture, experience with API gateway, Active Directory, Blue/Green
deployments, Canary deployments is desirable
▪ Experience with serverless approaches using AWS Lambda is a plus.
▪ Prior migration experience with on-prem to AWS is definitely a plus
▪ Understanding of Agile principles and experience participating in scrums and agile processes
▪ Solid git experience – essential, Bitbucket – a plus
▪ Scripting Skills – Groovy, Bash, Python
▪ To adhere to ISMS policies and procedures
▪ To report incidents if any non-adherence occurs
▪ To ensure safe custody of assets under his/her responsibility
▪ To make and improve awareness among team members

Duties and Responsibilities:

▪ Participate in the daily customer calls along with the team to understand the business
requirements and propose functional solutions for their business problems.
▪ Participate In estimation, analyze the functional requirements and convert them into both functional and
technical solutions so that the team can deliver it with quality.

E-Commerce Support Lead

Skills – Mandatory - E-Commerce Support, SAP Hybris, Mongo DB , IFS Ticketing, Jira Service Management, Atlassian dashboards and metrics
CMS, SaaS
Skills - Primary - IFS Ticketing, Jira Service Management, Atlassian dashboards and metrics SAP, CMS, SaaS
Skills - Good to have - Automation in support using AI

Total Experience - 7-12 years
Relevant Experience - 3+ years
Work Location - Kochi/Trivandrum

Job Description / Duties and Responsibilities
• Experience in Managing Ecommerce Support Programs
• Strong skills with IFS Ticketing, Jira Service Management, Atlassian dashboards and metrics
• Experience working on the SAP Commerce platform and CMS – Contentful, AEM.
• Experience in managing and overseeing an eCommerce solution that is classified as SaaS and used by multiple countries.
• Strong Ecommerce back ground with B2B/B2C implementation experience
• Managing and Tracking SLA’s
• Flexibility to work in Shifts including Night Shifts
• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
• Identify trends to improve operational efficiencies
• Work with a team of Offshore Ecommerce Support Analysts
• Knowledge of Agentic AI
• Build in automations where possible
• Working with peers and cross functional leaders to identify, examine and develop immediate and long term resolutions of support issues
• Experience in working in onshore/offshore model
• End-to-end experience in software development life cycle and familiar with agile methodologies like scrum
• Should actively participate in communication with business stakeholders and participate in all SDLC lifecycles.
• Should be capable of reviewing the work done by other team members and guide them in complex issues.
• Should have good knowledge related to Agile methodology
• Resolve any operational issues that arise
• Excellent time-management, problem-solving and decision-making skills
• Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Led and mentor e-commerce team members to develop their skills
• Ensure compliance with all applicable laws and regulations related to e-commerce operations.
• Ensure daily operational activities are monitored and completed
• Build strong relationships with cross-functional teams and business leads to implement and roll out productivity tools, understand business needs and provide innovative technology solutions
• Manage support schedules to ensure coverage, ticket assignments, support escalations with a continued focus on process changes that improve resolution times
• Manage the overall performance and growth of our IT Operations team to ensure maximum performance and professional development
• Conduct team meetings, communicate recommendations for improvement as necessary and provide status reporting
• Ability to communicate technical information in a clear manner to Stakeholders
• Ability to draft documents to build out ou knowledge base
• Manage and lead the customer support team, providing guidance and support to ensure high-quality service delivery.
• Collaborate with cross-department teams to align support efforts with overall business objectives and enhance customer experience.
• Optimize support operations to improve efficiency and effectiveness, ensuring timely issue resolution.
• Monitor key performance metrics and service levels to assess team performance and identify areas for improvement.
• Conduct regular training sessions for the support team to enhance their skills and knowledge of products and services.
• Lead initiatives for service process improvement to streamline operations and enhance the customer journey.
• Provide escalation support for complex customer issues, ensuring swift and effective resolution.
• Understanding of key performance metrics related to customer service and support operations.
• Collaborates with external vendors and service providers to ensure timely and effective resolution of issues.
• Acts promptly during critical incidents to minimize downtime and coordinate with relevant stakeholders as necessary.
• Manages ecommerce-related user and system administration responsibilities for all international markets.
• Adhere to the Information Security Management policies and procedures.

Job Specification / Skills and Competencies
• Overall 7-12 years experience
• 3 years of experience leading an Ecommerce support team.

Sr. AI Engineer

Skills – Mandatory -Python, Multi-LLM system, RAG, AWS Lambda, Amazon API Gateway, Claude models, Bedrock-hosted models(AWS Bedrock,
AWS Bedrock Knowledgebase)
Skills - Primary - Python, Multi-LLM system, RAG, AWS Lambda, Claude models, Bedrock-hosted models(AWS Bedrock, AWS Bedrock
Knowledgebase)
Skills - Good to have - AWS Qualification Bachelor’s Degree
Total Experience- 5+ years
Relevant Experience 4+ years
Work Location - Kochi/TVM/Remote
Expected Date of Onboarding - Immediate

Job Purpose
We are seeking a hands-on AI Engineer to build, integrate, and operationalize Agenitc AI capabilities,
pre-dominantly with Gen AI. This is a core engineering role responsible for day-to-day implementation
of AI features using AWS-native tooling.

Job Description / Duties and Responsibilities
AI Engineering
• Build agentic solution with conversational agents at front end & agentic automation for data retrieval at the backend.
• Build Text to SQL AI capability
• Build Graph Database from SQL as well as unstructured data.
• Build and optimize RAG Pipelines, Graph RAG capabilities etc.
• Evaluate LLMs (Primarily AWS Bedrock based, additionally other Cloud and on-prem LLMs) for performance, scaling & cost perspectives.
• Knowledge on GPU based LLM installation/management is a plus
• Knowledge of MLOps and methodologies of model/agentic deployment is requisite.

Backend Development
Develop scalable services using:
• AWS OpenSearch Service
• AWS S3
• Amazon DynamoDB
• AWS CloudWatch
• Deploy via:
• AWS Lambda
• Amazon API Gateway
• Amazon CloudFront

Model Optimization
• Prompt engineering
• Retrieval tuning
• Latency optimization
• Output quality improvement

Adhere to the Information Security Management policies and procedures.

Job Specification / Skills and Competencies
Required Skills
• Hands-On experience in :
• GenAI application development
• RAG implementation
• Graph implementation
• LLM integration
• Strong AWS serverless experience
• Experience working with Bedrock-based architectures
• Ability to work independently in embedded teams

Nice to Have
• Experience with healthcare or sensitive data systems
• Exposure to AI evaluation frameworks
• Multi-model orchestration experience
• Bachelor’s or Master’s degree in Computer Science, or a related field.4
• Strong coding skills in Python and ML libraries such as TensorFlow, PyTorch, or scikit-learn.
• Experience with data preprocessing, feature engineering, and model lifecycle management.
• Proficiency in ML pipelines and deployment using MLflow, Docker, Kubernetes, or similar.
• Familiarity with cloud platform AWS and related AI/ML, LLM services.
• Strong understanding of statistics, probability, and data modeling.

Service Delivery Manager (Cloud Infrastructure & IT Operations)

Skills – Mandatory - Cloud Infrastructure & IT Operations
Skills - Primary- Cloud Infra Management, ITIL, Service Delivery
Skills - Good to have - AIOps, DevOps, SRE Principles, FinOps
Qualification- B.Tech / MCA / MBA (IT/Operations)
Total Experience - 12+ years ,
Relevant Experience 5+ Years in IT Ops / Cloud / Service Delivery
Work Location - TVM/Kochi
Certification (mandatory & good to have)- ITIL 4 Foundation or Managing Professional, PMP / PRINCE2 / SAFe Agilist, Microsoft Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305), AWS Certified SysOps Administrator or Solutions Architect

Job Purpose
We are seeking an experienced Service Delivery Manager (SDM) with deep expertise in IT operations, cloud infrastructure management, and a forward-thinking vision for AI-driven modernisation. The SDM will serve as the single point of accountability for end-to-end service delivery governance, operational excellence, and strategic leadership of a cloud-hosted infrastructure support environment, ensuring high availability, reliability, and performance across all managed services. The ideal candidate brings 12+ years of progressive experience in IT service delivery and operations, managing a production support team for a medium-sized enterprise, a hands-on understanding of cloud platforms (preferably Azure or AWS), a proven ability to manage 24x7 infrastructure support teams, and a strategic mindset to drive AI-led modernisation of support operations. This person must be proactive, excellent at communication, data-driven, commercially aware, and capable of managing senior stakeholder relationships with confidence.

Job Description / Duties and Responsibilities
Service Delivery & Governance
• Own end-to-end service delivery for cloud infrastructure and managed operations, acting as the single point of accountability for service performance.
• Define, negotiate, monitor, and enforce SLAs, SLOs, and KPIs across all service towers.
• Establish and govern ITIL-based processes, including Incident, Problem, Change, and Release Management.
• Conduct regular service reviews, Quarterly Business Reviews (QBRs), and governance cadences with client and internal stakeholders.
• Manage escalations proactively, driving resolution and stakeholder communication in real time.
• Track and improve CSAT, NPS, and operational satisfaction metrics across all delivery functions.
• Maintain and report on operational dashboards covering SLA compliance, incident volumes, MTTR, MTTD, and service health. Cloud Infrastructure Management
• Oversee 24x7 cloud operations across Azure (primary), AWS, or GCP environments, ensuring high availability and reliability.
• Govern infrastructure health, including uptime, performance, capacity planning, disaster recovery readiness, and RTO/RPO compliance.
• Manage vendors, MSPs, and technology partners delivering infrastructure support services, holding them accountable to contractual SLAs.
• Ensure security compliance, vulnerability governance, patch management, and adherence to Information Security Management policies.
• Drive cloud cost optimisation and FinOps practices by monitoring usage, identifying waste, and enforcing right-sizing disciplines.
• Collaborate with engineering and architecture teams on cloud migrations, platform upgrades, and infrastructure modernisation initiatives. IT Operations & Team Leadership
• Lead and mentor a cross-functional infrastructure support team covering L1, L2, and L3 support tiers.
• Manage shift-based 24x7 operations with well-defined escalation frameworks, on-call schedules, and coverage plans.
• Drive operational maturity through creation and maintenance of runbooks, playbooks, and standard operating procedures (SOPs).
• Track MTTR and MTTD trends; initiate and own Problem Management reviews for recurring incidents.
• Conduct Root Cause Analysis (RCA) for critical and recurring incidents, implementing preventive actions to reduce future outages.
• Champion a culture of accountability, continuous improvement, and proactive operations across the team. Stakeholder & Commercial Management
• Manage client relationships at senior and executive levels, ensuring high confidence and transparency in service delivery.
• Prepare and present service performance reports, operational dashboards, and executive briefings.
• Participate in contract reviews, SOW negotiations, renewals, and change order management.
• Identify and drive account growth through expanded service offerings and proactive value demonstration.
• Coordinate with procurement, legal, and finance for commercial governance and vendor management activities. AI-Led Modernisation & Innovation
• Define and drive an AI-led roadmap for infrastructure operations modernisation aligned with business goals.
• Champion adoption of AIOps platforms such as Dynatrace, ServiceNow AIOps to enable predictive incident detection and automated remediation.
• Explore and implement LLM-based assistants and intelligent bots for L1 support automation and knowledge management.
• Promote infrastructure-as-code (IaC) and GitOps practices to improve provisioning speed, consistency, and compliance.
• Drive shift-left strategies, moving the team from reactive support to proactive and predictive operational models.
• Partner with engineering and product teams to embed observability, self-healing, and reliability capabilities into cloud environments.
• Build a continuous improvement culture backed by operational data, AI-driven insights, and regular retrospectives.

Job Specification / Skills and Competencies
Must Have
• 12+ years of progressive experience in IT service delivery, operations management, or managed services.
• Proven experience managing cloud-hosted infrastructure environments - Azure (strongly preferred), AWS, or GCP.
• Strong working knowledge of ITIL v3/v4 - Incident, Problem, Change, and Service Level Management.
• Experience managing 24x7 infrastructure or NOC support operations with L1/L2/L3 team structures.
• Demonstrated ability to manage SLAs, run incident bridges, conduct war rooms, and own escalations end-to-end.
• Excellent stakeholder management and executive communication skills - able to present to C suite audiences.
• Hands-on experience with ITSM platforms such as ServiceNow, Remedy, or equivalent.
• Strong analytical mindset - ability to build dashboards, interpret operational data, and drive improvement actions.


Good to Have
• Azure Administrator, AWS Solutions Architect, or GCP equivalent cloud certification.
• ITIL 4 Foundation or Managing Professional certification.
• Exposure to SRE principles - error budgets, SLOs, toil management, and reliability engineering practices.
• Experience evaluating or deploying AIOps or observability platforms.
• Familiarity with FinOps frameworks and cloud cost management tools.
• Knowledge of DevOps/DevSecOps practices, CI/CD pipelines, and IaC tooling.
• PMP, PRINCE2, or equivalent project management certification.
Certifications Desired
• ITIL 4 Foundation or Managing Professional
• PMP / PRINCE2 / SAFe Agilist
• Microsoft Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305)
• AWS Certified SysOps Administrator or Solutions Architect Work Model
• Primary work location: Thiruvananthapuram / Kochi - Hybrid model applicable.
• Work standard US/UK business hours, including availability for after-hours on-call escalations.
• Expected to participate in client governance calls across global time zones (US/UK shifts as required).
• Role demands full ownership of service delivery outcomes across the managed infrastructure portfolio.
• Adherence to Experion's Information Security Management policies and procedures is mandatory.