INFOPARK

Technical Project Manager

Skills – Mandatory- .NET, Python, React, Azure
Skills - Primary - Project Management, .NET, Python, React
Skills - Good to have - Familiarity with CI/CD pipelines and tools
Qualification - Graduate
Total Experience - 8-12 years
Relevant Experience - 8+ years
Work Location - Kochi

Job Description / Duties and Responsibilities
Project Planning & Execution:
• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
• Develop and manage detailed project plans, timelines, and resource allocation.
• Oversee the entire software development lifecycle, ensuring adherence to Agile/Scrum methodologies.
• Facilitate daily stand-ups, sprint planning, reviews, and retrospectives.
• Monitor project progress, identify and mitigate risks, and resolve issues proactively.
• Manage project budgets and ensure efficient resource utilization.

Technical Leadership & Oversight:
• Provide technical guidance and support to development teams working with .NET, Python, and React.
• Ensure architectural best practices are followed, particularly in Azure environments.
• Oversee the design, development, testing, and deployment of solutions on Azure.
• Collaborate with architects and engineers to make informed technical decisions. Stakeholder Communication & Management:
• Communicate project status, risks, and dependencies to all stakeholders, including senior management.
• Manage stakeholder expectations and ensure alignment throughout the project lifecycle.
• Foster a collaborative and productive working environment within the project team.

Quality Assurance & Delivery:
• Ensure the delivery of high-quality software solutions that meet business requirements.
• Oversee testing strategies and ensure comprehensive quality assurance.
• Manage release processes and deployments to production environments.
• Adhere to ISMS policies and procedures

Job Specification / Skills and Competencies
Experience:
• Proven experience as a Technical Project Manager or similar role, delivering complex software projects.
• Demonstrable experience with Agile/Scrum methodologies. Technical Skills:
• Strong understanding of software development principles and best practices.
• Hands-on experience or deep understanding of .NET and/or Python development.
• Proficiency in front-end development with React.
• Extensive experience with Microsoft Azure services (e.g., App Services, Azure SQL Database, Azure Functions, DevOps, etc.).
• Familiarity with CI/CD pipelines and tools.

Project Management Skills:
• Excellent organizational, planning, and time management skills.
• Strong analytical and problem-solving abilities.
• Proficiency with project management tools (e.g., Jira, Azure DevOps, Asana).

Soft Skills:
• Exceptional communication, interpersonal, and leadership skills.
• Ability to motivate and guide technical teams.
• Strong negotiation and conflict resolution abilities.

Power BI Lead / Architect

Role : Power BI Lead / Architect

Skills – Mandatory
Microsoft Power BI,
DAX, Power Query, SQL,
RDBMS


Total Experience : 7+ years

Work Location : Cochin/TVM/Remote

Job Purpose (both Onsite / Offshore) :

Utilize skills in data analysis and visualization to translate raw data into actionable insights. The candidate
needs to design and create interactive dashboards and reports using Tableau, aiding informed decisionmaking for organizations. Their role contributes to optimizing data-driven strategies and facilitating effective
communication of key metrics.


Job Description / Duties and Responsibilities :

▪ Responsible for designing, developing, and maintaining BI solutions to transform raw data into actionable
insights.
▪ Collaborate with data engineers, stakeholders, and IT teams to create interactive dashboards, reports,
and visualizations that facilitate data-driven decision-making.
▪ Involves data modeling, ETL processes, and ensuring data accuracy while staying updated with
advancements to optimize analytics capabilities.
▪ Lead the design, development & deployment of Power BI solutions, including complex data models and
interactive reports to deliver actionable business insights.
▪ Utilize Power Query (M language) extensively to perform data transformation, cleansing, and shaping for
integration into BI reports.
▪ Write optimized DAX measures and calculated columns to ensure efficient query performance and
interactive user experience.
▪ Build and optimize SQL queries on Azure SQL databases, create and maintain database objects such as
tables, views, and stored procedures to support BI data retrieval.
▪ Implement and monitor performance tuning techniques in Power BI, Azure SQL Server, and underlying
data warehouses to improve report load times and query speed.
▪ Engage directly with clients to gather requirements, understand business objectives, and translate them
into scalable technical BI solutions.
▪ Take complete ownership of BI delivery, ensuring end-to-end management from requirement gathering
through to deployment, user training, and post-implementation support.
▪ Mentor and guide BI developers on best practices in Power BI development, SQL optimization, and data visualization standards.
▪ Manage Power BI service deployment, including workspace administration, dataset refresh scheduling, gateway configuration, and troubleshooting complex issues related to data, performance, and
integration.
▪ Demonstrate flexibility to work in overlapping hours with customer time zones for seamless coordination,
meetings, and real-time issue resolution.
▪ Good to have knowledge in Adobe Analytics, but not mandatory.
▪ To adhere to the Information Security Management policies and procedures.

Microsoft Dynamics 365 Developer (CRM & FinOps)

Skills – Mandatory - D365 FinOps, Microsoft Dynamics 365, CRM, FinOps, APIs, Power Platform 
Skills - Primary  - D365 FinOps, Microsoft Dynamics 365, CRM, FinOps 
Skills - Good to have  -Familiarity with Azure services (Logic Apps, Functions, etc.). 
 
Qualification -Bachelor's degree in Computer Science, Information Technology, or a related field. 
Total Experience - 5+ years 

Relevant Experience  - 5+ years 
Work Location -Kochi/TVM/Remote

Certifications - Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate , Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE)  
 
Job Purpose 
We are seeking an experienced and versatile Microsoft Dynamics 365 Developer to design, develop, 
implement, and maintain solutions across both the Customer Relationship Management (CRM) and 
Finance and Operations (FinOps) modules. This role requires deep technical expertise in customizing 
and integrating these platforms to optimize end-to-end business processes, from customer 
engagement to financial management.  
 
Job Description / Duties and Responsibilities  


Key Responsibilities 


• Solution Design & Development: Design, develop, test, and deploy customizations, plugins, workflows, and extensions within both Dynamics 365 CRM/CE and FinOps using C#, X++, .NET, and JavaScript. 
• Integration Management: Architect and implement seamless integrations between D365 CRM and FinOps, as well as with other external systems, using APIs, data entities, Dataverse, Logic Apps, and SSIS. 
• Requirements Analysis: Collaborate with business stakeholders and functional consultants to gather, analyze, and translate business requirements into detailed technical specifications and solutions. 
• Data Management: Perform data migration activities, ensure data integrity, and manage data within the Data Management Framework (DMF) for FinOps and using tools like XRMToolbox for CRM/CE. 
• Reporting & Analytics: Develop and customize reports and dashboards using tools like SSRS, FetchXML, and Power BI to provide valuable business insights across platforms. 
• Lifecycle Management (ALM): Utilize Azure DevOps and Lifecycle Services (LCS) for application lifecycle management, source control, release management, and environment monitoring. 
• Support & Optimization: Troubleshoot technical issues, optimize system performance, conduct code reviews, and ensure adherence to Microsoft best practices and security policies.  
• To adhere to ISMS policies and procedures 
 
Job Specification / Skills and Competencies 
• Experience: 
o Bachelor's degree in Computer Science, Information Technology, or a related field. 
o Minimum of 5+ years of hands-on development experience in Microsoft Dynamics 365 (both CRM/CE and FinOps/AX). 
o Proven experience in full-cycle D365 implementation projects. 


• Technical Skills: 
o Proficiency in X++ for Dynamics 365 FinOps development and extensions. 
o Strong knowledge of C#, .NET framework, JavaScript, HTML, and SQL Server. 
o Experience with Dynamics 365 SDK, APIs (REST/OData), plugins, workflows, and custom workflow activities. 
o Hands-on experience with the Power Platform (Power Apps, Power Automate, Dataverse, Power BI). 
o Familiarity with Azure services (Logic Apps, Functions, etc.). 


• Soft Skills: 
o Strong analytical and problem-solving abilities. 
o Excellent communication skills, capable of working with both technical teams and business stakeholders. 
o Ability to manage multiple priorities and work in an Agile/Scrum environment.  


Preferred Certifications  
• Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate 
• Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE)

Power Apps Developer

Skills – Mandatory - Power Apps, Azure DevOps, Power Automate  
Skills - Primary  - Power Apps, Power Platform, Cavas Apps, Model-Driven Apps, Dataverse, CI/CD 
Skills - Good to have  -Experience with Azure services and integrations. Knowledge of Power BI, SharePoint, or SQL. 


Qualification - Graduate 
Total Experience 2+ years Relevant Experience  2+ years 
Work Location - Kochi/TVM
Certification -  Microsoft Power Platform certifications (PL‑100, PL‑200). 
 
Job Purpose
We are seeking an experienced Power Apps Developer with strong expertise in Canvas Apps, Model
Driven Apps, Dataverse, and CI/CD practices. The ideal candidate should possess deep knowledge of 
Power Platform components and best practices to design, build, and maintain scalable enterprise 
applications. A minimum of 2 years of core Power Apps project experience is required. 
 
 
Job Description / Duties and Responsibilities  
Key Responsibilities 
1. Design, develop, and deploy Canvas and Model-Driven Power Apps solutions. 
2. Build and optimize Dataverse tables, relationships, and business logic. 
3. Implement and manage Power Apps CI/CD pipelines using Azure DevOps or GitHub. 
4. Collaborate with cross-functional teams and understand Power Apps roles, permissions, and governance models. 
5. Develop and maintain automated workflows using Power Automate. 
6. Write efficient Power Fx formulas and implement business rules following best practices. 
7. Ensure solutions adhere to performance, security, and compliance standards. 
8. Troubleshoot and resolve issues across Power Platform components. 
9. To adhere to ISMS policies and procedures 
 
Job Specification / Skills and Competencies 
 
Required Skills & Qualifications 
1. Strong expertise in Canvas Apps and Model-Driven Apps. 
2. Thorough knowledge of Dataverse architecture, security roles, and features. 
3. Hands-on experience with CI/CD for Power Apps (Azure DevOps / GitHub). 
4. Excellent understanding of Power Apps teams, security roles, and environment management. 
5. Proficiency in Power Automate flows (cloud & desktop flows). 
6. Strong command of Power Fx expressions and business rules. 
7. Awareness of Power Apps and Power Platform best practices. 
8. Good analytical, problem‑solving, and communication skills. 


Preferred Qualifications 
• Microsoft Power Platform certifications (PL‑100, PL‑200). 
• Experience with Azure services and integrations. 
• Knowledge of Power BI, SharePoint, or SQL.

Site Reliability Engineer

Role : Site Reliability Engineer

Skills – Mandatory - Azure Cloud Infrastructure
Skills - Primary - Azure cloud infrastructure Support

Total Experience : 3 to 8 years

Work Location : Cochin/TVM/Remote

Job Purpose (both Onsite / Offshore)

We are seeking a Site Reliability Engineer (SRE) to support and maintain a 24×7 Azure cloud environment, ensuring high availability, reliability, and performance of infrastructure and hosted services. This role requires the engineer to operate across L1 and L2 support responsibilities, combining proactive monitoring with advanced troubleshooting and root cause analysis.
The ideal candidate is an IT Generalist with strong networking, system administration, and customer service skills, capable of owning to customer issues end-to-end in dynamic and evolving environments. The role demands the ability to troubleshoot complex technical problems and communicate solutions clearly to both technical and non-technical stakeholders

Job Description / Duties and Responsibilities

Azure Cloud Infrastructure Support (L1 & L2)

• Provide 24X7 monitoring, support, and maintenance of Azure cloud infrastructure to ensure high availability, performance, security, and reliability.
• Perform real-time monitoring and alert response using Azure Monitor, Log Analytics, Application Insights, and third-party monitoring tools.
• Manage and support Azure Virtual Machines (Windows and Linux) including provisioning, scaling, start/stop, patching, backup, restore, and performance troubleshooting.
• Support Azure networking components including Virtual Networks (VNets), Subnets, Network Security Groups (NSGs), User Defined Routes (UDRs), Load Balancers, Application Gateways, Azure Firewall, VPN Gateways, and ExpressRoute connectivity.
• Administer and support Azure Active Directory / Entra ID, including user and group management, role-based access control (RBAC), conditional access, and identity troubleshooting.
• Support Azure Storage services (Blob, File, Disk, Queue, Table) including access control, performance tuning, capacity management, and issue resolution.
• Provide L1/L2 support for Azure PaaS services such as App Services, Azure SQL, Managed Instances, and Azure Kubernetes Service (AKS), focusing on availability, connectivity, and configuration-related issues.
• Perform capacity planning and performance analysis, proactively identifying resource constraints and recommending scaling or optimization actions.
• Manage cost monitoring and optimization activities by entifying underutilized resources, supporting right-sizing efforts, and providing usage insights.

System Administration & Remote Support
• Manage users in Windows Terminal Server / Remote Desktop Services (RDS) environments, both on-premises and hosted.
• Act as a Remote Administrator for Customer Windows Servers, including user account management, shared file access, print services, and print queue configuration.
• Support Windows print services, server backup, restore, and recovery operations.
• Perform routine OS patching, system maintenance, and health checks across Windows and Linux environments.
Networking & Firewall Administration
• Support and administer Fortinet / FortiGate firewalls, including policy management, site-to-site and dial-up VPN configuration, VLAN setup, and basic network troubleshooting.
• Troubleshoot customer WAN, LAN, and VPN connectivity issues, including routing and firewall policy problems.
• Diagnose and resolve local LAN and network-related issues impacting application and infrastructure availability.
• Collaborate with internal and customer network teams to ensure secure and reliable connectivity.

Customer Support & Incident Ownership
• Remotely troubleshoot and resolve technical issues over phone and remote tools, taking full ownership from initial contact to resolution.
• Communicate complex technical issues and solutions clearly to non-technical or less tech-savvy users.
• Provide timely updates to customers during incidents, escalations, and service restoration activities.
• Handle after-hours and emergency support requests on a rotational on-call basis.
• Perform incident, problem, and change management activities in line with ITIL processes, including triage, escalation, RCA, and post-incident reviews.
• Conduct root cause analysis (RCA) for recurring or critical incidents and implement preventive measures to reduce future outages.

Documentation & Collaboration

• Document incidents, resolutions, and troubleshooting steps in the call tracking / ticketing system in accordance with defined documentation standards.
• Develop and maintain runbooks, SOPs, and knowledge articles for recurring issues.
• Build strong working relationships with customers and internal teams to improve service quality and operational efficiency.

Job Specification / Skills and Competencies

• Minimum 2 years of experience in a technical customer support, infrastructure support, or systems administration role.
• Hands-on experience supporting Windows Server environments, networking, and firewalls.
• Strong knowledge of Microsoft Azure infrastructure and services.
• Solid Windows system administration skills (Active Directory, RDS, file services, print services).
• Strong networking fundamentals (TCP/IP, DNS, routing, VPNs, firewalls).
• Hands-on experience with Fortinet / FortiGate firewalls or similar enterprise firewalls.
• Experience with monitoring, alerting, and incident management tools.
• Excellent troubleshooting and analytical problem-solving skills.
• Strong customer service mindset with the ability to remain calm under pressure.
• Ability to communicate complex technical concepts clearly to novice or non-technical users.
• Ability to work independently while effectively leveraging available tools, documentation, and team support.
• Strong documentation, time management, and multitasking skills.

Certifications Desired
• Cloud Certifications, ITIL Certifications, CompTIA Network+ Certification or equivalent.
• Experience administering and troubleshooting enterprise firewalls such as Cisco, Fortinet, Palo Alto, or similar.
Work Model
• 24×7 shift-based operations on a rotation basis, including weekends and holidays.
• On-call and after-hours support on a rotational basis.
• Role includes both L1 and L2 responsibilities with full ownership of incidents.
• To adhere to the Information Security Management policies and procedures

Senior Power Platform AI Engineer (Copilot Studio & Power Platform)

Skills – Mandatory - Microsoft Copilot Studio, Power Platform, AI Agent Development, Workflow Automation, App Integration
Skills - Primary - Copilot, Power Platform
Skills - Good to have - Understanding of LLMs (Large Language Models), JSON, and REST APIs.
Qualification - Graduate
Total Experience - 5-9 years
Relevant Experience - 5+ years
Work Location - Kochi/TVM
Expected Date of Onboarding - Immediate
Certifications - Microsoft Certified: Power Platform Developer Associate (PL400) , Microsoft Applied Skills: Create agents with Microsoft Copilot Studio

Job Purpose
We are seeking a highly skilled AI Engineer to lead the design, development, and deployment of
intelligent agents and automation solutions. In this role, you will be responsible for building
sophisticated AI "Copilots" using Microsoft Copilot Studio, while leveraging the Power Platform
(Power Automate, Power Apps, and Dataverse) to create seamless, end-to-end business solutions.
The ideal candidate bridges the gap between generative AI capabilities and practical business
automation, ensuring our AI agents are not just conversational, but action-oriented.

Job Description / Duties and Responsibilities
• AI Agent Development: Design and configure conversational agents in Microsoft Copilot Studio, including topics, entities, variables, and generative AI features (RAG - RetrievalAugmented Generation).
• Workflow Automation: Build complex Power Automate cloud flows to trigger actions from Copilot Studio, integrating with enterprise systems (SharePoint, SQL, ServiceNow, etc.).
• App Integration: Develop Power Apps (Canvas and Model-Driven) that embed or interact with AI agents to enhance user experience.
• Custom Connectors: Create and manage custom APIs and connectors to link the AI ecosystem with non-standard internal or third-party data sources.
• Prompt Engineering: Optimize system prompts and instructions to ensure AI accuracy, tone, and security compliance.
• Governance & Security: Implement AI solutions following Responsible AI principles, ensuring data privacy and proper authentication (OAuth/Entra ID).
• Testing & Optimization: Use built-in analytics and user feedback to refine bot performance, reduce fallback rates, and improve response accuracy.
• Adhere to ISMS policies and procedures

Job Specification / Skills and Competencies
• Copilot Studio Mastery: Proven experience building agents with complex logic, multi-turn conversations, and generative answers.
• Power Platform Expertise: Strong proficiency in Power Automate (logic, expressions, data operations) and Power Apps.
• Data Proficiency: Experience with Microsoft Dataverse and integrating with Microsoft 365 services (Graph API, SharePoint).
• Technical Knowledge: Understanding of LLMs (Large Language Models), JSON, and REST APIs.
• Problem Solving: Ability to translate vague business requirements into structured AI conversation flows and automated logic.

• Certifications (Preferred):
o Microsoft Certified: Power Platform Developer Associate (PL-400)
o Microsoft Applied Skills: Create agents with Microsoft Copilot Studio

Senior Automation Tester

Role : Senior Automation Tester

Skills – Mandatory - API Automation Testing, Automation framework development

Skills - Primary - Azure cloud infrastructure Support

Total Experience : 6 to 8 years

Work Location : Cochin/TVM

Job Purpose

We are seeking a Senior Test Automation Engineer to join our dynamic team. The ideal candidate will have a strong background in Java/C#/Python programming with excellent proficiency in API automation. Sound understanding on test automation framework development, with a focus on utilizing AWS services for building scalable and efficient test solutions to ensure quality of our software deliverables.

Job Description / Duties and Responsibilities

• Define test strategy to improve the product quality by introducing best practices like early testing,
• Continuous testing, automated testing etc. so that the project timelines can be met without compromising on quality.
• Perform test planning, team coordination, monitoring and control of the testing activities.
• Work in close liaison with the project manager and the customer for communications related to the testing activities.
• Work with the testing team to ensure the stories are tested as soon as the development is complete so that only minimal defects get leaked to the test environment.
• Monitor the project from process and quality standpoint and alert the project manager about the deviations/risks at the earliest.
• Participate in customer calls, the requirement gathering exercises, sprint planning / grooming sessions, sprint review etc. as needed.
• Guide and mentor the testing team in implementing best practices in different areas of testing including System testing, Regression testing (including automation), Performance Testing, Security Testing etc.
• Collaborate with development team to triage issues.
• Identify automation potential in application and keep the automation suite updated to ensure optimum test coverage is obtained through automation.
• Build automation regression suite and ensure the suite is diligently maintained and kept updated.
• Build/maintain automation frameworks.
• Close collaboration with internal and external teams to foster a single team culture.
• Be an excellent team player to ensure project commitments are met collaboratively.

Job Specification / Skills and Competencies

• Proficiency in testing concepts and experience in functional testing manually as well building automation test suite.
• Proficiency in any of the programming languages like java/python/c# etc.
• Familiarity with Continuous Integration and Continuous Deployment (CI/CD) pipelines
• Proficient with version control systems, such as Gitlab and GitHub.
• Excellent Exposure in build tools including Maven, Jenkins, AWS CodeBuild etc
• Excellent knowledge of design patterns and understanding the effective utilization of them in various programming languages.
• Proficiency in implementing BDD framework in test automation using tools like Cucumber.
• Good understanding of test-driven development methodology and significance of automation in TDD.
• Experience in developing hybrid test automation framework from scratch including integration of DB & Selenium.
• Good understanding on API automation using tools like rest assured/Rest sharp.
• Proficiency in AWS services like Lambda, Step functions, streaming services, AWS microservices etc.
• Excellent analytical and debugging skills to quickly identify and resolve issues.
• Excellent exposure in using automation framework lime TestNG/Nunit.
• Knowledge on performance test automation using JMeter or load runner would be a plus.
• Excellent exposure in testing RESTful and SOAP APIs. Proficiency in API testing tools including Experience with tools such as Postman, SoapUI and Swagger.
•Exposure in various data formats like Json & xml used for request and response payloads.
• Good exposure in Database/SQL to write sql queries to validate data to ensure data consistency and integrity.
• To adhere to the Information Security Management policies and procedures.