Job Opportunities

Implementations Executive

Implementations Executive


ROLE OVERVIEW
The Implementations function is responsible for delivering customer-focused solutions from requirements definition through build, integration, testing, go-live, and handover to support.
The Implementations Executive owns and delivers a portfolio of smaller client work items, assists Implementation Managers on larger projects and programs, configures client's platform, and collaborates closely with internal teams, clients, and third parties.

TECHNICAL RESPONSIBILITIES
Customer / Client Centricity
– Manage and deliver a range of smaller client work items, including Change Requests and Mini Projects
– Support Implementation Managers (alongside their clients and third parties) on larger client projects
– Schedule regular progress calls with clients and third parties
– Ensure all documentation is high quality, clear, concise, and understood by all stakeholders
– Manage client expectations throughout all stages of delivery
Data & Reporting
– Capture detailed client requirements in Product Setup Forms (PSFs) and ensure they are documented, reviewed, and approved
– Keep internal reporting systems up to date for all owned work items
Innovation & Design
– Contribute to and deliver internal continual improvement initiatives
Product Knowledge
– Configure the platform in both Test and Production environments
Quality & Controls
– Perform end-to-end "pavement testing" to confirm configuration is correct and rectify any issues
– Maintain internal documentation, keep it up to date, and peer-review colleagues' work
LEADERSHIP RESPONSIBILITIES
Developing Skills
– Learn on the job to build knowledge of industry, business, product, and system capabilities
Fostering Teamwork
– Liaise with product and technical teams, raising Jira tickets as necessary
Communicating with Impact
– Provide regular updates to stakeholders and participate in internal review meetings
Delivering Results
– Identify and manage risks and issues; deliver owned tasks and actions in a timely manner


SKILLS & EXPERIENCE
Essential
▪ STEM degree (or equivalent qualification), OR experience in a technical/client-facing role in financial services, payments, or cards
▪ Structured, well organised, with keen attention to detail
▪ Strong problem-solving skills and a passion for technology
▪ Excellent written and verbal communication skills across all levels (internal and external)
▪ Proactive, positive 'can do' attitude
▪ Collaborative — works well in a team and independently
▪ Self-motivated to develop knowledge and skills
▪ Written and verbal fluency in English

Desirable
▪ Understanding of APIs (REST and SOAP)
▪ Experience with Jira, Salesforce, Slack, and MS Office
▪ Exposure to project management and project planning