Job Opportunities

Operations Manager for US based IT Co @ Kochi Infopark | Min. 7 - 12 Years

Operations Manager required for JTSi Technologies India Pvt Ltd Kochi. Infopark, Kerala.

Dear Aspirant,

Greetings from JTSi Technologies India Pvt Ltd.!!!

We JTSi Technologies India Pvt Ltd, a US based MNC IT Co at Kochi Infopark are urgently looking for an Operations Manager for our operations in Kochi. The incumbent must be a well experienced IT Operations with good communication skills who can oversee the daily operations of the company, ensuring efficiency and effectiveness in all processes. This role involves coordinating cross-functional teams, managing resources, and implementing strategies to enhance productivity, quality, and customer satisfaction. The ideal candidate will have a strong background in IT operations, project management, and process improvement.

JTSi Technologies India Private Limited is a US based IT Co, with 20+ years into business. Our global offices are in Washington DC & New Jersey USA, and our Indian HQ is in Bangalore.

Details are as follows:

Designation : Operations Manager
Qualification : Graduation – Preferably MBA Operations
Skillsets : IT Co Operations, Client Management, Reports & MIS
Experience : Minimum 7 – 12 Years
Remuneration : Salary ranges are negotiable and will be the best in the industry.
Shift Time : 09.30 AM - 06.30 PM IST
Place of Posting : Infopark, Kochi.

ROLES & RESPONSIBILITES

1. Develop and manage organizational goals and objectives keeping the organizational vision refreshed
2. Develop and manage departmental goals and objectives
3. Monitor project/program progress that it meet/exceed the set timeline
4. Weekly report – create weekly
5. Implement best practices to enhance productivity and efficiency
6. Process Improvement in operational processes
7. Develop a diverse team fostering a culture of accountability and continuous improvement
8. Collaborate with senior management to develop operational strategies aligned with company’s goals and objectives
9. Design policies that align with overall strategy
10. Oversee project timelines, resource allocation, and risk management
11. Cross-Departmental collaboration to ensure alignment of goals
12. Vendor management & Customer collaboration
13. Ensure all operations adhere to relevant laws, regulations and company policies
14. Establish/Maintain SMART goals, KPIs and Targets for the company (departments)
15. Collect/manage Competitive intelligence
16. Coordinating with MEP team and office infrastructure management
17. Derive strategies for constant improvements. Recommend growth strategies
18. Risk mitigation and coordination with all departments
19. Implement efficient processes and standards
20. Oversee expenses and budgeting to help the organization optimize costs and benefits
21. Coordinate customer service operations and find ways to ensure customer retention
22. Manage contracts and relations with customers, vendors, partners and other stakeholders
23. Ensure compliance with local and international laws (e.g. data protection)
24. Oversee the implementation of technology solutions throughout the organization
25. Mentor and motivate teams to achieve productivity and engagement
26. Report on operational performance and suggest improvements.

Must have skills:
1. Interpersonal Soft Skills to keep the team together
2. Strong communication and IT Industry Experience
3. Strong customer Service skills
4. Good Presentation Skills
5. The ability to handle pressure and meet deadlines
6. Good Negotiation skills
7. Must be detail-oriented and an active listener
8. In-depth knowledge of the industry and its current events
9. IT service/consulting company experience managing US customers
10. Knowledge on Kerala/India statutory govt. regulations
11. 5 years’ experience in a similar position a MUST
12. Excellent in MS Office. Exposure to data visualization tools like Power BI, Tableau, etc. and project management tools like Jira, MS Project, etc. are an added advantage

If you are interested kindly go through the details and please send us your recently updated resume / references to careers@jtsiindia.com . We will revert you at the earliest.

Thanks, and Regards,

Recruitment Team
JTSi Technologies India Private Limited
Third Floor, Thapasya Building, Infopark, Kochi.
Contacts: 0484 – 4070368 | E Mail: careers@jtsiindia.com | Website: www.jtsiindia.com