Job Opportunities

IPC Manager – L2 (Incident, Problem, Change).

Job Designation: IPC Manager – Incident, Problem & Change Management.

Employment Type: Full-time | Onsite.

Experience: 4–7 years (Major Incident experience mandatory).

About the Role:
This role ensures seamless handling of Major Incidents, Problem RCA, and Change governance. The IPC Manager coordinates across multiple technical teams, ensures communication flows, drives MTTR reduction, and ensures compliance with ITIL processes.

Key Responsibilities:
• Take full ownership of Major Incidents (Sev1 / Sev2)
• Conduct triage & establish technical and business bridge calls
• Communicate updates to users, leadership, and stakeholders
• Facilitate MIR with detailed timeline & RCA documentation
• Create & track Problem tickets and ensure timely RCA closure
• Conduct weekly CAB (Change Advisory Board) meetings
• Validate CRs for impact, risk, dependencies
• Drive MTTR improvement through KT, knowledge articles
• Maintain IPC policy documentation and ensure periodic updates

Required Skills & Experience:
• Strong understanding of ITIL Incident/Problem/Change
• Excellent command & control skills on live bridges
• Experience handling urgent banking/production outages
• Strong communication & stakeholder management