INFOPARK

Technical Support Agent

Position: Technical Support Agent
Experience: 5+ Years

Summary: Technical support agents are responsible for helping our customers and free users to work through technical problems and to better understand how our products can accomplish their goals. In doing so, they will also contribute to our feedback loop by identifying and logging bugs, in addition to other general user feedback including feature requests and pain points. Technical support agents will use the insight they gain through talking to customers to contribute to the overall improvement of our team internally and to our user experience through documentation and other tool, process, or product improvements.

Responsibilities
● Respond to support requests via email, chat, and our wordpress.org forums to solve technical issues and guide users through setting up and using our plugins to accomplish their goals
● Meet team standards related to work volume, SLAs, and quality
● Take ownership of work, work independently, and use available resources to get through roadblocks to complete assignments
● Report feedback received during support interactions, including feature requests, bugs, and user pain points, following the appropriate processes
● Contribute to the growth of the support team by assisting teammates and creating internal documentation
● Contribute regularly to improving our public documentation by identifying, logging, and completing needed updates to the knowledgebase
● Strive for continuous improvement in both technical and customer service skills

General Skills, Competencies, and Qualifications
● Excellent communication skills in English
● Ability to efficiently solve problems that don't have pre-documented answers
● Clear communication of technical concepts to non-technical users
● Ability to communicate information from non-technical users to our engineers, with the technical detail they need to understand the issue.
● Outstanding customer service skills.
Send your CV to hr@vipointsolutions.net

Systems Engineer II

V I Point Solutions is hiring Systems Engineer II for immediate openings! If you're ready to make an impact in an innovative and dynamic environment, we want to hear from you.

Systems Engineer II
2.5 to 3.5 years
Description
Graduate in any discipline with certifications preferred (Red Hat Linux Certified)

Hands-on experience in Linux Administration / Troubleshooting / Security.
In-depth knowledge of the Linux operating system- CentOS, Debian
Control Panels: cPanel, Plesk, DirectAdmin
Web Services: Apache HTTPD, Litespeed, Nginx, and Apache Tomcat.
Mail server: Exim, Qmail, Postfix.
Databases: MySQL, PostgreSQL. Knowledge of MySQL clustering is an added advantage.
Basic knowledge of Shell scripting.
CloudLinux knowledge preferred.
Should have been a part of at least one 'from scratch ' installation project (monitoring - Nagios, setup LAMP server, MySQL clustering, VPN setup, Backup configuration using sync).
Server virtualization: KVM, Xen, Vmware, OpenVZ
Strong in networking concepts and TCP/IP, its Linux commands.
File permission settings, Security hardening, Firewalls (IPtables, CSF, APF)
Knowledge in SSH hardening, FTP
Knowledge of DNS concepts and DNS clustering.
Real-time experience in handling server outages.
Strong knowledge of RAID, Logical Volume Management (LVM), and Linux Package management tools (rpm, yum, apt-get, etc).

Excellent written and verbal communication skills with the ability to communicate technical issues to non-technical and technical audiences. Willingness to learn new technologies. Good reporting skills. Proactive, flexible, and customer-focused.

📩 Apply Now: hr@vipointsolutions.net

Sr. Systems Engineer

V I Point Solutions is hiring Sr. Systems Engineer for immediate openings! If you're ready to make an impact in an innovative and dynamic environment, we want to hear from you.

Role Requirements:
Sr. Systems Engineer
Experience: 5–7 years in a system administration or hosting support role
Skill Level: L3-level troubleshooting and escalation handling
Communication: Excellent verbal and written communication skills, as the role involves direct interaction with customers, including handling support calls and chat when needed
Technical Skills:
Strong hands-on experience with cPanel
Proficiency in Linux command line operations, with root-level access
Experience in performing website and server migrations via command line
Ability to identify and resolve post-migration issues effectively
Solid troubleshooting experience with WordPress and Magento
Familiarity with Plesk is a plus
📩 Apply Now: hr@vipointsolutions.net