INFOPARK

Social Media & SEO Manager

Key Responsibilities
1. Oversee and grow social media channels: Create engaging content calendars, post schedules, and community management for LinkedIn (B2B networking), Instagram (visual travel stories), Facebook (client engagement), and emerging platforms to boost brand visibility and inquiries.
2. Lead SEO initiatives: Conduct keyword research, on-page/off-page optimization, and technical audits for websites focused on study abroad and travel services; track rankings and implement strategies to improve organic traffic using tools like Google Analytics, SEMrush, or Ahrefs.
3. Build and manage a content team: Recruit, train, and lead 2-4 junior creators/writers (SEO content specialists) to scale output; foster collaboration via Google Workspace and align with HRMS for performance tracking.
4. Analyse performance: Monitor KPIs (engagement rates, conversion funnels, ROI), generate monthly reports, and iterate strategies to reduce client acquisition costs in the competitive travel sector.

Qualifications & Experience
1.6+ years in social media management and SEO, ideally in travel/tourism, education consultancy, or B2B services; proven track record building pages from scratch.
2. Expertise in platforms (LinkedIn Ads, Instagram, Facebook Insights) and SEO tools; hands-on with content creation (Canva, CapCut) and analytics.
3. Team-building experience: Successfully hired/trained small digital teams in fast-paced settings.
4. Willingness to build from ground zero, work UK shifts (evenings IST), and travel occasionally for shoots/events.

Preferred Skills
• Strong in Indian digital marketing trends, multilingual content (English, Hindi, Malayalam for Kerala base).
• Bachelor's in Marketing/Digital Media; certifications in Google Analytics/SEO a plus.

Senior Reservation Executive

About the Role:
We are looking for an experienced Reservation Executive to join our Destination Management Company. The ideal candidate should have prior experience in the hospitality or tourism industry, excellent English communication skills, and a strong customer service orientation. This role requires working closely with clients and partners to manage reservations, handle inquiries, and support seamless travel experiences.

Key Responsibilities:
• Handle reservation requests, confirmations, amendments, and cancellations across hotels, tours, transfers, and travel services.
• Communicate effectively with clients and suppliers to ensure accurate bookings and service delivery.
• Maintain up-to-date knowledge of destinations, products, and travel services offered by the company.
• Deliver excellent customer service by responding promptly and professionally to client inquiries.
• Coordinate with internal teams and suppliers to resolve booking issues or complaints efficiently.
• Prepare and manage booking documentation (vouchers, invoices, itineraries).
• Work across UK-based clients and adapt to UK shift timings.
• Ensure all reservations are processed accurately within company standards and operational guidelines.
• Assist in upselling and cross-selling additional services (tours, activities, special packages).

Requirements:
• Bachelor’s degree in Hospitality, Tourism, Travel Management, or a related field.
• Minimum 1–3 years of experience in the hospitality, travel, or tourism industry (DMC experience preferred).
• Excellent written and spoken English with strong interpersonal communication skills.
• Hands-on experience in client handling and customer service.
• Proficiency in reservation systems, MS Office, and email communication.
• Strong problem-solving abilities and attention to detail.
• Flexibility to work in multiple UK shifts (evening and late shifts).
• Availability to work from the office, 6 days a week.

Reservation and Sales Executive

Fine Destination Pvt Ltd is a B2B and B2C travel consulting firm that operates as a travel wholesaler and specialises in luxury travel experiences. We provide end‑to‑end backend operations support to Destination Management Companies (DMCs) and travel partners, handling reservations, customer service, data management, and other back‑office processes so our partners can focus on delivering exceptional client experiences.

Located at Lulu Cyber Tower 1, Infopark, Kakkanad, Kochi, we combine skilled teams, modern infrastructure, and deep industry expertise to deliver reliable, scalable, and cost‑effective travel operations support across domestic and international markets, with a strong focus on premium and luxury travel segments.

Responsibilities:
Handle inbound and outbound inquiries via phone, email, and WhatsApp regarding travel packages and services.
Assist clients in planning and booking flights, hotels, tours, and other travel products as per their budget and requirements.
Prepare and present customised travel itineraries and quotations, highlighting value and benefits to convert leads into bookings.
Achieve monthly sales and reservation targets while maintaining high service standards.
Manage reservations, modifications, cancellations, and refunds accurately in the booking system and CRM.
Coordinate with operations and accounts teams to ensure smooth end-to-end service delivery.
Maintain updated knowledge of destinations, fares, offers, and company policies to advise clients confidently.
Record all customer interactions, follow-ups, and bookings in the system and generate basic reports as required.


Requirements and Qualifications:
Education: Bachelor’s degree in any discipline (Travel & Tourism / Hospitality /Commerce preferred).
Experience: Freshers are welcome; prior experience in travel, hospitality, or sales is an added advantage.
Skills: Strong spoken and written English, Good communication, negotiation, and persuasion skills.
Basic knowledge of MS Office (Excel, Word, Outlook) and comfort with online booking tools.
Ability to work in UK shifts, including weekends and holidays, if required.