INFOPARK

Product Manager- SAAS Product

Product Manager – AI SaaS Products (LinnkMe CRM/ATS or LinnkUS AI Chatbot)
Location: Kochi, India
Division: Linnk Innovations – Research & Development
Brand: LinnkIQ
Reports To: Head of Product / CTO

About LinnkIQ
LinnkIQ is Linnk Group’s next-generation AI-native product suite, designed to transform global staffing operations. The platform includes:
• LinnkMe – AI-enhanced CRM/ATS for consultants and recruiters
• LinnkUS – Conversational AI Communication Hub (Chatbot, Voice AI, Automation Engine)
• LinnkUp – Intelligent ERP (Finance, Workforce, Projects, Compliance)
These products form a unified ecosystem that automates, accelerates, and elevates how recruitment teams engage candidates, clients, and workflows across the world.

Role Overview
We are seeking a highly capable Product Manager with proven experience developing AI-driven SaaS products to take ownership of either LinnkMe (CRM/ATS) or LinnkUS (AI Chatbot & Communication Hub). This role sits within Linnk Innovations, our dedicated R&D division in Kochi.
As Product Manager, you will drive the strategy, roadmap, and execution of one core LinnkIQ product module. You will collaborate with AI engineers, software developers, UX designers, business analysts, and global operational teams to deliver intelligent, scalable, and user-centric capabilities.
This role is ideal for a product leader who thrives in innovation-driven environments and has experience designing frameworks, processes, and methodologies that enable AI to function as the primary engine of new products.

Key Responsibilities
Product Ownership & Strategy
• Own the end-to-end product lifecycle for LinnkMe CRM/ATS or LinnkUS AI Chatbot.
• Define and execute the product roadmap aligned with business objectives and the broader LinnkIQ ecosystem.
• Translate complex workflows into simple, intelligent, automation-driven user experiences.
• Ensure seamless interoperability with LinnkUp (ERP) and other LinnkIQ modules.

AI-Led Product Development
• Lead the development of AI-powered features including:
 LLM-driven matching, summarisation, insights, scoring
 RAG-based retrieval and knowledge workflows
 Chatbot and voice AI interactions
 Automated conversations and decision flows
 Workflow automation, triggers, orchestration, and multi-step logic
• Define AI requirements, prompts, guardrails, quality thresholds, and behavioural patterns.
• Work with AI engineers to test, evaluate, refine, and optimise model outputs.

Framework & Process Creation for AI-Scaled Products
• Develop scalable AI product frameworks, including:
 conversation design systems (text & voice)
 automation blueprints
 evaluation standards and guardrails
 multi-tier workflow architectures
 reusable LLM prompt libraries
• Create systematic processes for designing, testing, and deploying AI features.
• Establish best practices for safe AI usage, reliability, transparency, and continuous improvement.

Research & Innovation
• Conduct deep research into recruitment workflows, user behaviour, market trends, and emerging AI capabilities.
• Benchmark global ATS, CRM, and AI communication systems to inspire product improvements.
• Translate R&D insights into scalable prototypes and roadmap features.
• Lead structured experimentation cycles for new AI capabilities and automation concepts.

Product Execution & Delivery
• Write PRDs, user stories, acceptance criteria, and high-quality product documentation.
• Drive agile delivery cycles across engineering, AI, QA, and UX.
• Conduct product walkthroughs, demos, and user testing sessions.
• Manage feature prioritisation, dependency planning, and release readiness.

Analytics & Continuous Improvement
• Monitor product KPIs such as user adoption, workflow efficiency, automation success rates, and AI accuracy.
• Analyse behavioural data to enhance features and reduce user friction.
• Lead optimisation cycles for AI-driven interactions, logic patterns, and decision flows.

Experience Requirements
Essential
• 5–10 years of Product Management experience in SaaS or enterprise platforms.
• Minimum 2+ years delivering AI-powered products, including LLM or conversational AI systems.
• Proven track record scaling ATS, CRM, HR-Tech, Chatbot, or workflow automation systems.
• Experience designing frameworks, processes, and models for AI-driven features.
• Strong technical fluency: APIs, cloud architecture, data models, microservices.
• Demonstrated success managing cross-functional product delivery in fast-paced environments.
Desirable
• Experience in staffing, HR-Tech, recruitment, CRM/ATS or ERP domains.
• Experience in innovation labs, incubators, or R&D-focused product teams.
• Understanding of enterprise compliance, data privacy, and secure multi-region SaaS deployment.

Key Skills & Competencies
AI & Automation Expertise
• Strong grasp of LLMs, embeddings, RAG, and conversational design.
• Ability to evaluate AI correctness, safety, behavioural consistency, and performance.
• Knowledge of automation engines, workflow logic, and orchestration systems.
Technical Product Leadership
• Ability to collaborate closely with developers, AI engineers, and architects.
• Skilled in reviewing logic flows, data structures, and integration patterns.
• Strong analytical and problem-solving skills.
Product Excellence
• Exceptional prioritisation, strategic planning, and outcome-driven thinking.
• Ability to simplify complex workflows into intuitive UX patterns.
• Strong user empathy with consultants, candidates, clients, and back-office teams.
Collaboration & Communication
• Excellent communication skills across technical and non-technical audiences.
• Proven ability to influence stakeholders and lead cross-functional teams.
• High ownership, resilience, and adaptability.

Why Join Linnk Innovations?
• Be part of one of the industry’s first fully AI-native staffing platforms.
• Work inside a fast-moving R&D organisation where innovation is core, not optional.
• Build products used globally across six regions.
• Shape the frameworks, standards, and methodologies that define the future of AI in recruitment.
• Influence how consultants, clients, and candidates interact with the entire Linnk ecosystem.

Senior Business Analyst

Job Summary:
• As the Business Analyst at Linnk Group, you will be responsible for translating business requirements into functional specifications, facilitating communication between stakeholders, and ensuring the successful delivery of technology solutions. You will collaborate closely with product managers, developers, and other stakeholders to gather and analyse requirements, document user stories, and define acceptance criteria for software development projects. With a keen eye for detail and a strong understanding of business processes, you will play a critical role in bridging the gap between business needs and technical solutions.


Qualifications:
• Bachelor’s degree in software development, Computer Science, Management
Experience:
• Proven experience as a Business Analyst or similar role, preferably in software development or technology consulting. Preferably SAAS product.
• Knowledge of agile development methodologies, such as Scrum or Kanban, and experience with requirements management tools, such as Jira or Trello, is preferred.
Responsibilities:
• Collaborate with business stakeholders to understand their objectives, processes, and requirements.
• Work closely with technical teams to design solutions that align with business goals and objectives.
• Evaluate potential technology solutions and make recommendations based on business value and feasibility.
• Develop prototypes or proof of concepts to demonstrate proposed solutions.
• Assist in project planning, scheduling, and coordination.
• Monitor project progress and ensure deliverables are completed on time and within scope.
• Identify and mitigate risks or issues that may impact project success.
• Facilitate communication between business stakeholders and technical teams.
• Present findings, progress updates, and recommendations to stakeholders.
• Ensure alignment between business requirements and technical solutions.
• Define test cases and scenarios based on business requirements.
• Conduct user acceptance testing (UAT) and coordinate feedback from stakeholders.
• Stay informed about industry trends, best practices, and emerging technologies.
• Identify opportunities for process improvement or innovation within the organization.


Key Competencies (Skills):

• Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into actionable requirements.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organisation.
• Detail-oriented mindset, with a focus on accuracy and precision in documenting requirements and specifications.

AI Engineer

Company Overview
Linnk Group is at the forefront of digital reinvention, helping reimagine how we connect and operate. We’re looking for an experienced artificial intelligence engineer to join the revolution, using deep learning, neuro-linguistic programming (NLP), computer vision, chatbots, and robotics to help us improve various business outcomes and drive innovation. The engineer will join a multidisciplinary team helping to shape our AI strategy and showcasing the potential for AI through early-stage solutions. This is an excellent opportunity to take advantage of emerging trends and technologies and make a real-world difference.
Objectives of this Role
• Manage and direct processes and R&D (research and development) to meet the needs of our AI strategy.
• Understand company and client challenges and how integrating AI capabilities can help lead to solutions.
• Lead cross-functional teams in identifying and prioritising key areas of a partner’s business where AI solutions can drive significant business benefits.
• Analyse and explain AI and machine learning (ML) solutions while setting and maintaining high ethical standards.

Responsibilities
• Advise C-suite executives and business leaders on a broad range of technology, strategy, and policy issues associated with AI.
• Work on functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures, in collaboration with an advanced engineering team and executive leadership.
• Articulate and document the solutions architecture and lessons learned for each exploration and accelerated incubation.
• Manage a team in conducting assessments of the AI and automation market and competitor landscape.
• Serve as liaison between stakeholders and project teams, delivering feedback and enabling team members to make necessary changes in product performance or presentation.

Required Skills and Qualifications
• Two or more years of experience in applying AI to practical and comprehensive technology solutions.
• Experience with ML, deep learning, TensorFlow, Python, NLP.
• Experience in programme leadership, governance, and change enablement.
• Knowledge of basic algorithms, object-oriented and functional design principles, and best-practice patterns.
• Experience in REST API development, NoSQL database design, and RDBMS design and optimisations.

Preferred Skills and Qualifications
• Bachelor’s or master’s degree in computer science or related field.
• Experience with innovation accelerators.
• Experience with cloud environments.
Application Process
Interested candidates should submit their CV along with a cover letter detailing their experience and suitability for the role to [Contact Email/Link].
About Linnk Group
Linnk Group focuses on innovation, investing in market routes, technology solutions, and STEM skills. We aim to create a positive work culture and balance between work, rewards, and life. Join us to make a real-world impact through cutting-edge AI technology.