INFOPARK

Product Support Specialist

We are looking for a proactive and customer-focused Product Support Specialist to assist users in effectively using our products. The role involves troubleshooting issues, providing timely support, and working closely with internal teams to ensure a smooth customer experience.

Key Responsibilities
Provide technical and functional support to customers via phone, email, chat, or ticketing systems
Understand product features and guide users on proper usage
Diagnose, troubleshoot, and resolve product-related issues in a timely manner
Escalate complex issues to the relevant internal teams and follow up until resolution
Document customer interactions, issues, and solutions accurately
Assist in product testing, feedback collection, and continuous improvement
Create and update support documentation, FAQs, and user guides
Ensure high levels of customer satisfaction

Required Skills & Qualifications:
Bachelor’s degree in any discipline (technical background preferred)
0-2 years of experience in product support / customer support
Good understanding of software products / applications
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Familiarity with CRM or ticketing tools is an added advantage

What We Offer :
Competitive salary and benefits
Learning and growth opportunities
Collaborative and supportive work environment

For the latest updates on job opportunities, follow our company linkedin page on https://www.linkedin.com/company/voyontechnologyservices

Business Analyst /Project Coordinator

Job Summary:
We are seeking a dynamic and detail-oriented Business Analyst /Project Coordinator to join our team. This hybrid role is ideal for professionals who are skilled in gathering and analyzing business requirements while also possessing strong project coordination capabilities.

Key Responsibilities:
Business Analysis:
Gather, analyze and document business requirements from stakeholders.
Prepare functional specifications, use cases, and process flows.
Conduct gap analysis between business needs and existing systems.
Facilitate workshops, interviews and meetings with clients and internal teams.
Support UAT (User Acceptance Testing) and help stakeholders validate requirements.

Project Coordination:
Assist in planning, scheduling and coordinating project activities.
Monitor project progress and report on milestones, risks, and issues.
Maintain project documentation including status reports, meeting minutes, and project plans.
Coordinate with cross-functional teams to ensure smooth project delivery.
Serve as a single point of contact for project communication among stakeholders.

Required Qualifications:
Bachelor's degree in Business Administration, Information Technology, or related field.
1+ years of experience in a Business Analyst and/or Project Coordinator role.
Strong understanding of project management methodologies (Agile/Scrum/Waterfall).
Proficient in tools like Azure DevOps, MS Project, or similar.
Excellent verbal and written communication skills.

For the latest updates on job opportunities, follow our company linkedin page on https://www.linkedin.com/company/voyontechnologyservices