INFOPARK

Learning & Development (L&D) Manager

Location:
Mangalore

Department
Learning & Development

Role Overview:
We are looking for an L&D Manager to build and scale a structured learning ecosystem that drives measurable improvement in individual and organizational performance. The role will focus on aligning learning initiatives with business goals, product capabilities, and performance metrics (KPIs/KRAs).

Key Responsibilities:
Learning Strategy & Framewor:
Design and implement an organization-wide L&D strategy aligned with business and product goals.
Build structured learning pathways for technical, functional, and leadership roles.
Integrate L&D initiatives with the Performance Management System (PMS).

Capability Building (Core Focus):
Identify skill gaps across engineering, product, operations, and support teams.
Design targeted interventions for
● Product knowledge (features, architecture, use cases)
● Technical skills (coding, QA, DevOps, etc.)
● Functional skills (delivery, customer success, sales enablement)
● Behavioural skills (communication, ownership, collaboration)

Training Design & Delivery:
Develop training programs (in-house and external)
Create onboarding and continuous learning programs
Leverage SMEs (Subject Matter Experts) for internal training delivery
Ensure blended learning (classroom, e-learning, hands-on labs)

Performance-Linked Learning:
Align training initiatives to KPI/KRA gaps identified through PMS
Work closely with business leaders to improve team performance through capability Development
Build role-based competency frameworks

Measurement & Impact:
Define and track effectiveness of training programs using:
● KPI improvements
● Productivity metrics
● Quality improvements (defect rates, TAT, etc.)
● Move beyond attendance-based tracking to outcome-based measurement

Learning Infrastructure & Tools:
Implement and manage LMS or learning platforms
Create learning dashboards and reports for leadership
Enable automation and scalability of learning initiatives

Key Deliverables (First 6 Months):
Organization-wide competency framework
Skill gap analysis across functions
Quarterly learning roadmap
Role-based training programs launched
Training effectiveness measurement framework
Integration with PMS

Required Qualifications & Experience:
3–5 years of experience in Learning & Development, preferably in a software/product Company
Strong understanding of technical and functional roles in product organizations
Experience in building L&D frameworks from scratch
Exposure to LMS platforms and digital learning tools
Strong stakeholder management skills

Key Skills & Competencies:
Strategic thinking with execution focus
Strong understanding of business metrics and performance drivers
Ability to translate business needs into learning interventions
Data-driven approach to measuring learning impact
Excellent communication and facilitation skills

Success Looks Like:
Measurable improvement in team performance and productivity
Strong alignment between learning initiatives and business outcomes
High adoption of structured learning programs
Clear visibility of capability development across the organization

Nice to Have:
Experience in SaaS / BPO / Logistics tech domains
Certification in L&D, OD, or coaching
Experience working with cross-functional product teams

Note:
This role is not limited to training delivery. The expectation is to build a performance-driven learning culture aligned with organizational goals.

Send your updated CV to a hr@jupiterbs.com

Software Functional Support/ Implementer Executive

Location:
Navi Mumbai

Qualification:
B.Com

Experience:
1-3 Years
Freshers can also apply

Key Responsibilities:
Deliver service and support to end-users via online, telephone or remote connections.
Interact with customers to provide and process information in response to queries and requests about software.
Gather information and fix the issue by analyzing the symptoms.
Follow standard processes & procedures using designated tracking software.
Identify and escalate priority issues as per Client specifications.
Follow up and make scheduled callbacks to the customer where necessary
Looking For Immediate Joiners with Shipping and Logistics background

Send your updated CV to a hr@jupiterbs.com

Business Analyst

Location:
Andheri East

Experience:
2 years

Qualification:
MBA (Analytics or Finance preferred)

Key Responsibilities:
Candidates with MBA (Analytics or Finance preferred) background 1- 2 years' experience.
Shipping or Supply chain work experience is added advantage
Good Analytical Skills
Good Documentation Skills
Good English Communication
Worked on Excel, Document, google sheets or any other documentation tools

Send your updated CV to a hr@jupiterbs.com

Management Trainee

Location:
Chickmagalur, Mangalore

Experience:
1-2 years

Key Responsibilities:
Assist in creating and updating user manuals, guides, and FAQs for ERP modules.
Prepare training materials, presentations, and tutorial videos.
Edit and produce video content for training and demos.
Document product features, workflows, and process steps clearly.
Collaborate with product and support teams to ensure accuracy and clarity.
Maintain demo environments with relevant and realistic data for training and demonstrations

Requirements:
Bachelor’s degree in any discipline (Commerce, IT, or related preferred)
Good written and verbal communication skills
Basic understanding of ERP or willingness to learn ERP systems
Knowledge of video editing tools and content creation
Strong attention to detail and organizational skills
Ability to work in a team and learn quickly
Proactive attitude with interest in learning and taking ownership

Preferred:
Internship or project experience in documentation, content creation, or ERP tools
Familiarity with video editing software (e.g., Microsoft ClipChamp, VideoScribe, Camtasia, Adobe Premiere etc.)
Send your updated CV to a hr@jupiterbs.com