INFOPARK

Compliance Officer

The AML Officer / Compliance Officer is responsible for establishing, implementing, and overseeing the UAE Company’s Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), sanctions, and overall regulatory operational compliance framework.

The role ensures that the organization operates in full compliance with UAE laws, regulatory requirements, and international best practices, while maintaining continuous audit readiness, strong governance, and a culture of ethical conduct.

IMPORTANT: Need - 5 years experience minimum with UAE regulations experience mandate.

Sales Consultant - Holidays

Min 1 + years experience in advising customers on business and vacation itineraries.

Ability to communicate with clients to understand their needs, and help them select best options available during the travel time and the budget agreed upon.

Experience in providing complete and error-free information about GIT and FIT packages and products.

Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the holiday destinations and educate the customer while selling the holiday product

Expertise in educating customers on the activities involved in post sales and set the right expectations on timelines and build rapport with the customer and focus on improving customer satisfaction.

Excellent communication in English is mandatory.

Location : Kochi, Info-Park, Phase 2

Sales Associates – Aviation Process

HTIC Global is hiring for Sales Associates for our Aviation Process

An ideal candidate should have
* Minimum 1+ years experience in Sales
* Excellent Communication (both written and verbal) in English.
* Knowledge or experience in the aviation industry

Location: Infopark, Kochi
Notice Period – Immediate / 30days

Senior IT Consultant

Job Purpose:
Provide support for daily IT operations, including infrastructure management and advanced technical areas.

Duties & Responsibilities:
Primary:
• Provide technical support for various IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems.
• Manage and troubleshoot firewalls and network security issues.
• Assist in the implementation and administration of IT service management processes.
• Handle escalations and resolve complex technical issues in a timely manner.
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices.

Secondary:
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices.

Qualification:
• Bachelor’s degree in IT, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plus.

Experience:
5-8 Years

Skills :

Must Have Skills:

• Strong knowledge of Active Directory, Google Workspace, Office 365 administration and PBX systems
• Experience with firewalls and network security.
• Proven problem-solving skills and the ability to handle escalations effectively.

Job Location: Info-park, Phase -2, Kakkanad

Audit Executive

Job Purpose:

To conduct internal audits of entities, evaluate financial, operational, and administrative processes, ensure compliance with established policies and regulations, and provide suggestions for improvement.

Duties & Responsibilities:

Primary:

1. Plan and execute internal audits allotted each month to assess the effectiveness of financial, operational, and administrative controls, adhering to timelines.
2. Prepare comprehensive audit reports summarizing findings, recommendations, and action plans.
3. Maintain detailed documentation of audit procedures, workpapers, and evidence.
4. Review financial statements, account balances, and related documents to ensure accuracy and compliance with regulatory standards.
5. Develop and recommend strategies to mitigate risks and enhance organizational efficiency.
6. Ensure compliance with company policies, procedures, and regulatory requirements.

Secondary:

1. Stay updated on changes in auditing standards and legal regulations.
2. Collaborate with departments to implement corrective actions and improvements.
3. Recommend and implement process improvements to enhance audit effectiveness and efficiency.
4. Identify potential risks and areas for improvement in internal processes.

Qualification:
CA Intermediate / CMA Intermediate (India) with 3-year practical training completed.

Experience:
1-2 years (excluding the practical training/article ship as part of curriculum).

Skills:
Must Have:
1. Strong report drafting skills, problem-solving, and organizational skills.
2. Detail-oriented with internal or external audit experience.
3. Strong knowledge of accounting principles, auditing standards, and regulatory requirements.


Good to Have:
1. Ability to work independently and as part of a team.
2. Proactive and results-driven attitude.
3. Adaptability to changing environments.

Job Location: Info-park, Phase-2, Kochi

Telesales Consultant - Insurance

Role Summary:

The primary function of the role is to promote and sell insurance products by actively reaching out potential customers, understanding their insurance needs, and offering suitable insurance products to meet those requirements.

Roles & Responsibilities:

Contact potential clients and create rapport by networking, cold calling, using referrals etc.
Help businesses, individuals, and families select an insurance policy that best fits their needs.
Issue quotes, maintain client records, prepare reports, and answer client questions about insurance plans and policies.
Keep detailed records of customer interactions, transactions, and sales activities in the company's CRM system.
Ensure accurate and complete documentation of customer information and policy details.
Maintain regular contact with existing clients to discuss renewals or add-ons and suggest modifications and updates to existing clients’ insurance policies.

Educational Qualifications Required:
Graduation in any stream with a 50% score.

Knowledge:
Extensive and up to date knowledge of various insurance products, coverage options, industry regulations and market trends.

Skills Required:
Demonstrable success working in telesales or sales
Apt phone etiquette and friendly phone voice
Polished convincing and negotiations skills
Excellent written and verbal English communication skills
Flexibility and openness to innovation and improvement

Recruiter - NON IT

Job title HR Executive - Recruitment
Reports to HR-BP / Recruitment Manager
Grade E1 / E2

Job purpose

The Recruiter position is responsible to collaborate with department managers and respective HRBP’s on a regular basis and proactively identify future hiring needs. The recruiter should also be able to attract candidates using various sources, like social media networks, job portals, and other networks. Our ideal recruiter should have work experience in screening, interviewing, and assessing candidates.

Key duties & responsibilities

• Prepare recruitment materials and post jobs to appropriate job boards/portals/colleges etc
• Source and recruit candidates by using databases, social media, etc.
• Screen candidates’ resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within the schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well-documented recruiting reports
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as the “best place to work”
Qualifications
Education: MBA in HR stream/ Graduation in any stream with minimum 50%
Skills: Communication skill, Attention to details, Relationship building, Listening and Negotiating skill

Additional requirements
• Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
• Hands-on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills

Direct reports

NA

Senior Marketing Manager

HTIC is looking for an ideal candidate who can uplift the brand through various marketing initiatives

An ideal candidate must be:
* Having an experience of 10+years in Marketing / Branding
*Able to oversee the production and distribution of all marketing material such as promotional brochures, advertising as well as video, and social media content.
* Able to promote the company services portfolio internally to ensure maximal cohesion and effectiveness of all marketing endeavours.
* Able to be the custodian of all internal brand initiatives and monitor the proper brand application and execution.
* Able to mange the needs of internal stakeholders to uphold best marketing and communication practices including but not limited to traditional and digital media (web, social, mobile, etc.)

Job Location : Cochin, Infopark
Notice Period : Immediate / 1 month / 2 months

Senior Recruiter - Non IT

Job purpose
The Recruiter position is responsible to collaborate with department managers on a regular basis
and proactively identify future hiring needs. Recruiter should also be able to attract candidates
using various sources, like social media networks, job portals and other networks. Our ideal
recruiter should have work experience in screening, interviewing and assessing candidates.

Key duties & responsibilities
Design and implement overall recruiting strategy
Develop and update job descriptions and job specifications
Perform job and task analysis to document job requirements and objectives
Prepare recruitment materials and post jobs to appropriate job board/portals/colleges etc
Source and recruit candidates by using databases, social media etc
Screen candidates resumes and job applications
Conduct interviews using various reliable recruiting and selection tools/methods to filter
candidates within schedule
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
Onboard new employees in order to become fully integrated
Monitor and apply HR recruiting best practices
Provide analytical and well documented recruiting reports
Act as a point of contact and build influential candidate relationships during the selection process
Promote company’s reputation as “best place to work”

Qualifications
Education: MBA in HR stream/ Graduation in any stream with minimum 50%

Skills:
Additional requirements
Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
Ability to organize skills assessment centers
Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
Excellent communication and interpersonal skills
Strong decision-making skills

Senior Pricing Executive

We are looking for a person with strong logical reasoning and pricing negotiation skills to join our team as Senior Pricing Executive

The ideal candidate must have:
* Negotiation & Logical reasoning - understanding key levers of Pricing
* Excellent Communication Skills
* Must have worked minimum 3 years in Logistics or Cargo industry in similar roles
* Good understanding of the industry ( Logistics)

Roles and Responsibilities
* Would be responsible for all vendor relations
* Should ensure an achievement of a minimum 50% conversion rate on queries from a pricing perspective
* Should be able to reduce the lost leads % which is due to pricing from the current trend

Job Location : Cochin Infopark
Notice Period : Immediate / 1 month / 2 months

Senior Odoo Developer

HTIC Global is hiring for Senior Odoo Developer
An ideal candidate should have

• 3+ years of Experience in Developing with new Odoo Modules
• Must have Python experience as well as a solid understanding of Object-Oriented Design and Programming.
• Experience in Java, Java Script, HTML, XML, CSS & JQuery Practical Experience
• Familiar with UI & UX.
• Experience with Jason API and API integration
• Experience in PostgreSQL database.
• Experience with source version control "GIT"

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Finance Manager

HTIC Global is hiring for Finance Manager
An ideal candidate should have

• Minimum 10 years of relevant experience, CA qualified
• Excellent Accounting Knowledge, Proficiency in MS Excel
• Experience in budget preparation, management and monitoring processes
• Ability to perform financial entries, analysis, and reporting
• Ability to generate financial reports related to budgets, account payables, account receivables, expenses, etc.
• Ability to perform financial entries, analysis, reporting and management support activities.
• Experience to review annual budgets and recommend any changes if needed on timely manner
• Ability to manage account payable and receivable activities.
• Strong knowledge in statutory compliance – GST, TDS, PF, Professional tax, SEZ filings & Tax planning’s

Location: Infopark, Kochi
Notice Period - Immediate Joiners /30days

Sales Consultants - Travel Process

HTIC Global is hiring for Sales Consultants

An ideal candidate should have

• Graduation or Post Graduate in any stream with minimum 50%.
• Excellent Communications skills in English
• Min 1 yrs of experience in travel and tourism would be an added advantage

Both freshers and experienced candidates can apply

Location: Infopark, Kochi
Notice Period – Immediate / 30days

Sales Consultant - Insurance

HTIC Global is hiring for Sales Consultant - Insurance
An ideal candidate should have

• 1+ years of relevant experience
• Strong consulting and negotiations skills
• Experience in B2B/B2C sales
• Demonstrable success working in telesales or sales
• Ability in preparing and presenting motor quotations, emailing and follow up

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Head of Sales - Banking/Insurance

HTIC Global is hiring for Head of Sales

An ideal candidate should have

• 10 years of proven track record of success in sales leadership roles within the Banking or Insurance
industry.
• Experience handling 100+ FTE's in BPO or Call Centre setup
• Achievement Oriented and Target driven.
• Experience in handling a team.
• Strong analytical skills with the ability to interpret sales data and identify trends.
• Excellent communication and interpersonal skills..

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Business Development Manager - Hiring for UAE Location with B2B Sales Experience

The primary function of the role is:

- Planning & Implementation of the marketing plans in lines of property, liability, employee benefits insurance programs, and specialty lines. This position also involves understanding the client's industry to provide the best solutions related to the corporate Insurance program.
- Business Intelligence: Be the eyes and ears in the market and constantly be in touch with updates in the insurance industry.
- Conceptualize new initiatives for increasing sales and top-of-mind recall amongst potential corporate clients and to leverage prudent acts.
- Identify marketing opportunities by studying client's requirement; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
- Creating a database or prospective clients. Maintaining constant touch with them by identifying key stakeholders and decision-makers on the corporate Insurance program.
- Sustain rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
- Update knowledge by participating in programs on Insurance mandated by IA’s / DHA / HAAD etc., reading professional publications; maintaining personal networks; participating in professional organizations; attending training programs.

Key Responsibilities

Technical:
- Understanding the prospect/client's business and risk exposures.
- Conducting Insurance Program reviews and identifying gaps.
- Assisting the prospect/client in filling up detailed risk questionnaires and explaining coverage terms to them.
- Sending the proposal form to insurance companies to procure quotations.
- Making a comparison of the terms in the quotations received from the various insurance companies.
- Negotiating the terms and conditions received from the insurers to meet the client's requirements.
- Meeting the prospect/client with the recommendation of cover.
- Cross verification of the policy terms and conditions.
- Servicing Team on the account to ensure timely endorsement issuance, report issuance, and advocating on behalf of the client at the time of claims or any other requirements.
- You should have excellent communication skills. You should be proactive and solution-oriented and be ambitious to accelerate your career growth.
Skill Sets Required:

- Self-motivated, self-directed, mature, ambitious, intelligent, articulate, and knowledgeable.
- Minimum experience of 5 years required – in the UAE Insurance Industry.
- Proven ability to do consultative and concept selling
- Fluency in English communication skills, both written and oral, is a must.
- Ability to study and analyze an insurance contract, summarize coverage, and advise its suitability to a client
- Proficiency in Microsoft Office and ability to learn new software applications with ease.

KPIs

- Revenue Target Vs. Actual
- Renewal Retention %
- Collection within Credit Period
- Process adherence

Qualifications

- Experience: Minimum experience of 5 years in sales preferably in Medical and General Insurance – in UAE.
- Education: Graduation in any stream with a minimum of 50%
- Skills: Excellent communication skills
- Characteristics: Go getter and leadership abilities

Operations Executive - Medical Endorsements

Job Summary
We are seeking a proactive and customer-focused Operations Executive to lead client onboarding, manage post-sales medical support, and drive ongoing customer engagement for our insurance broker clients. This role involves guiding new clients through their initial policy onboarding, ensuring a seamless post-purchase experience, and maintaining high levels of client satisfaction throughout their journey. The Operations Executive will play a critical role in improving customer retention by ensuring that clients understand their policies, can navigate the claims process, and have a positive, supportive relationship with our company.

Key Responsibilities
Client Onboarding

Coordinate and execute the client onboarding process, ensuring a smooth and positive start to the customer relationship.
Conduct comprehensive onboarding sessions to introduce clients to their medical insurance policies, covering policy details, benefits, and claims processes.
Set up and verify all customer information in the company’s CRM or database to ensure accurate record-keeping from the start.
Post-Sales Customer Engagement

Serve as the main point of contact for clients after they’ve purchased medical insurance policies, offering ongoing guidance and support.
Build and maintain strong relationships with clients, checking in periodically to reinforce policy understanding and maximize customer satisfaction.
Send timely follow-ups to address any questions, ensure policy access, and offer assistance with any changes or updates clients may need.
Claims Assistance and Coordination

Support clients through the claims process, explaining documentation requirements, assisting with paperwork, and liaising with insurance providers as needed.
Track and expedite claim statuses, ensuring timely processing and proactive communication of any delays or issues to clients.
Educate clients on common claims-related questions and prepare them to navigate future claims independently.
Customer Issue Resolution

Respond promptly and efficiently to customer inquiries, concerns, or complaints, working to resolve issues and ensure client satisfaction.
Escalate complex issues to management when needed and work to provide timely, satisfactory resolutions.
Monitor common client issues and feedback, identifying areas for improvement in the onboarding and post-sales processes.
Data Management and Reporting

Keep accurate records of client interactions, claims statuses, and service requests, ensuring all details are logged in the company’s CRM.
Prepare and present regular reports on customer satisfaction, claims processing times, onboarding completion rates, and other key metrics.
Process Improvement

Collaborate with the Sales, Underwriting, and Claims teams to continuously improve client onboarding and engagement workflows.
Proactively suggest and implement process enhancements to increase client satisfaction and retention.
Training and Education

Provide clients with training on how to maximize their medical insurance benefits, navigate claims submission, and understand policy updates.
Stay informed on industry trends, new insurance offerings, and regulatory changes, sharing updates with clients as needed.
Qualifications
Education: Bachelor’s degree in Business Administration, Healthcare Administration, Insurance, or a related field.
Experience:
At least 2-3 years of experience in customer onboarding, post-sales engagement, or customer support, preferably within the insurance or healthcare sectors.
Familiarity with medical insurance policies, client onboarding processes, and claims handling is highly desirable.
Skills and Competencies
Customer-Centric: Demonstrated commitment to providing excellent customer service with a client-first approach.
Communication: Outstanding written and verbal communication skills, capable of explaining complex insurance concepts in an understandable manner.
Organizational Skills: Excellent time management and organizational skills to manage multiple client accounts, onboarding tasks, and follow-ups.
Problem-Solving: Strong ability to resolve issues quickly and effectively, ensuring customer satisfaction and smooth post-sales experiences.
Tech-Savvy: Proficient in CRM software, Microsoft Office, and other digital tools for efficient data management and client tracking.
Preferred Qualities
Empathetic and patient approach to onboarding and customer service.
Self-motivated, proactive, and detail-oriented.
Knowledge of healthcare regulations and medical insurance industry practices is a plus.

Operations Executive - Medical Underwriting (Health Insurance Industry)

JOB TITLE: Medical Operations Executive
DEPARTMENT: Operations & Underwriting
REPORTING TO: Business Head

DUTIES & RESPONSIBILITIES
? Review client inquiries and generate quotations from SME/Individual portals.
? Responsible for policy onboarding and member enrollment processes.
? Handle member additions/deletions and invoicing procedures.
? Coordinate with Third-Party Administrators (TPAs) and other stakeholders for policy processing
? Reviewing underwriting documents and MAF (Medical Application Forms), ensuring accuracy and compliance.
? Coordinate with brokers/clients to efficiently collect necessary documents.
? Oversee the member enrollment and activation process, ensuring its smooth execution.
? Validate documents to maintain data accuracy and completeness.
? Coordinate with brokers/clients for policy onboardings and endorsements

Head of Digital Marketing

The role demands to have in-depth marketing experience and a passion for digital technologies and work closely with different teams to ensure consistency through all marketing channels especially digital.

An ideal candidate should be able to
* Build our marketing roadmap including lead generation, branding for all segments
* Manage all marketing channels (e.g. website, blogs, emails ,all media including social) to ensure brand consistency
* Measure ROI and KPIs and prepare budget
* Develop specific campaigns to create and maintain high levels of customer interaction
* Oversee our social media accounts, Manage and improve online content, considering SEO and Google Analytics
* Forecast sales performance trends and act proactively to increase our market segment
* Liaise with Product and Sales Head from all division to increase client satisfaction through cohesive strategies
* Motivate digital marketing team to achieve goals
* Monitor competition and provide ideas to stand out
* Stay up-to-date with digital technology developments and liaise with system team for better outputs.

Job Location : Cochin, Infopark
Notice Period : 1 month / 2 months / 3 months

Operations Executive - UAE Group Medical Endorsement Department

Need UAE Medical Endorsement EXPERIENCE only

Immediate joiners preferred