INFOPARK

NOC Engineer

Work Experience: 0-2 year
Work Location: Infopark, Kochi


Job Description:
• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Managing system backups and network security protocols.
• Performing regular checks on servers, network devices etc.
• Diagnosing and troubleshooting errors.
• Tracking and documenting network issues, server issues etc and compiling incident reports.
• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:
• Willing to work in dedicated night shift.
• Excellent communication skills

Business Development Manager

Role: Business Development Manager
Location: Infopark, Kochi
Experience: 5+ years


Position Overview:
We are looking for a highly motivated and experienced Business Development Manager to join our team. This leadership role requires a strong background in international sales and a proven track record of driving revenue growth in global markets.

Key Responsibilities:
• Lead and manage the sales team to ensure that sales targets are achieved, and revenue growth is maximized.
• Develop and implement effective sales strategies for international markets, with a focus on North America.
• Build and nurture relationships with key clients, focusing on long-term business success.
• Represent the company at international business events, conferences, and client meetings.
• Motivate, guide, and mentor the sales team, ensuring their professional growth and high performance.
• Monitor the performance of the sales team and make adjustments to sales strategies when necessary.
• Collaborate with marketing, services, and other departments to align sales strategies and improve customer satisfaction.
• Stay updated on market trends, competitor strategies, and customer feedback to refine and improve sales tactics.

Qualifications and Skills:
• A minimum of 5+ years of experience in international sales, with a proven ability to manage and grow sales in global markets.
• Experience working in an IT product-based or service-based company.
• Hands-on experience in leading a sales team, driving motivation, and ensuring high performance.
• Demonstrated experience in dealing with North American customers and understanding their business environment.
• Strong communication, negotiation, and relationship-building skills.
• Ability to travel frequently and attend business events and client meetings globally.
• Candidates with US visa is highly preferred.

Sales Development Representative

Role: Sales Development Representative
Work experience: 3+ years
Work Location: Infopark Phase II, Kakkanad


Job Responsibilities:
• Managing both our existing sales pipeline and developing new business opportunities
• New customer acquisition activities, including lead generation and sales funnel development
• Identifying sales opportunities through extensive market research
• Achieving sales targets through acquisition of new clients
• Assessing client requirements & creating database of new clients
• Building and maintaining strong relationships with all potential and existing clients
• Arrange business meetings with prospective clients.
• Build long-term relationships with new and existing customers.

Requirements:
• Excellent verbal and written communication skills
• Proven experience as a business development or sales executive, with exposure to IT customer support will be an added advantage
• Proficiency in MS Office; familiarity with CRM tools (optional)
• Technical skills required to understand and

Technical Support Executive

Work Experience: 0 - 2 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

System Engineer- L3

Work Experience: 6+ years
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Responsibilities:
• Design, implement, and manage Windows Desktop OS Windows Server OS infrastructure in multi-site
environments
• Administer and maintain Active Directory, GPO, DNS, and DHCP
• Manage and support Microsoft Exchange Server (on-prem and hybrid)
• Administer Microsoft 365 (Office 365), including email, licensing, and advanced configuration
• Deploy and manage Microsoft Intune for endpoint and mobile device management
• Lead and support Hyper-V and VMware virtualization platforms, including high availability and clustering
• Design, deploy, and manage solutions on Microsoft Azure and AWS platforms
• Develop backup strategy and Perform test backup and disaster recovery
• Troubleshoot complex system, network, and cloud issues; serve as the final escalation point for L1/L2
engineers
• Basic administration of Firewall
• Write Scope of Work Documents for infrastructure projects
• Maintain service level agreements (SLAs) and ensure compliance with IT standards
• Collaborate with cross-functional teams to support security, networking, and infrastructure projects
• Mentor junior engineers and document technical procedures and solutions

Skills Required:

• Strong hands-on experience with Windows Server, Active Directory, Exchange, and Office 365
• Proficient in Microsoft Intune and endpoint management
• Advanced knowledge of Hyper-V and VMware, including performance tuning and failover clusters
• Experience managing workloads in Microsoft Azure (IaaS, VMs, networking, storage)
• Familiarity with AWS infrastructure services (EC2, S3, VPC, IAM)
• Strong analytical and troubleshooting skills for both on-prem and cloud environments
• Ability to lead projects, write documentation, and contribute to process improvement
• Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• Relevant certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills