INFOPARK

Business Development Manager

Role: Business Development Manager
Location: Infopark, Kochi
Experience: 5+ years


Position Overview:
We are looking for a highly motivated and experienced Business Development Manager to join our team. This leadership role requires a strong background in international sales and a proven track record of driving revenue growth in global markets.

Key Responsibilities:
• Lead and manage the sales team to ensure that sales targets are achieved, and revenue growth is maximized.
• Develop and implement effective sales strategies for international markets, with a focus on North America.
• Build and nurture relationships with key clients, focusing on long-term business success.
• Represent the company at international business events, conferences, and client meetings.
• Motivate, guide, and mentor the sales team, ensuring their professional growth and high performance.
• Monitor the performance of the sales team and make adjustments to sales strategies when necessary.
• Collaborate with marketing, services, and other departments to align sales strategies and improve customer satisfaction.
• Stay updated on market trends, competitor strategies, and customer feedback to refine and improve sales tactics.

Qualifications and Skills:
• A minimum of 5+ years of experience in international sales, with a proven ability to manage and grow sales in global markets.
• Experience working in an IT product-based or service-based company.
• Hands-on experience in leading a sales team, driving motivation, and ensuring high performance.
• Demonstrated experience in dealing with North American customers and understanding their business environment.
• Strong communication, negotiation, and relationship-building skills.
• Ability to travel frequently and attend business events and client meetings globally.
• Candidates with US visa is highly preferred.

Network Engineer

Role: Network Engineer
Experience: 3+ years.
Location: Infopark, Kochi
Work Timing: US Business Hours

Responsibilities:
• Install, configure, and manage multi-vendor firewalls including Cisco Meraki, Barracuda Networks, Fortinet, and Ubiquiti.
• Design and manage cloud network infrastructure in Microsoft Azure and AWS, including site-to-site and hybrid connectivity.
• Handle escalated L2/L3 tickets from project and support engineers, providing timely resolution.
• Diagnose, troubleshoot, and resolve complex network performance and security issues.
• Review existing network configurations and recommend security best practices and improvements.
• Monitor and manage network devices proactively using RMM and monitoring tools.
• Ensure high availability, reliability, and security of client network environments.
• Maintain documentation, network diagrams, and change management records.

Skills Required:
• Strong hands-on experience with firewall configuration
• Solid understanding of routing & switching concepts (BGP, OSPF, VLANs, STP, NAT, VPN).
• Good understanding of Cloud Network concepts
• Experience in configuring and troubleshooting VPN (IPsec, SSL, Site to Site)
• Good understanding of network security principles
• Ability to analyze logs, packet captures, and performance metrics.
• Strong troubleshooting and problem-solving skills
• Knowledge in Ticketing Systems
• Excellent documentation and communication skills.


Professional Skills:
• 3+ years of experience in handling L1 & L2 issues
• Any Graduation/Three-year diploma.
• Certifications in Cisco preferred.

Sales Development Representative

Role: Sales Development Representative
Work experience: 3+ years
Work Location: Infopark Phase II, Kakkanad


Job Responsibilities:
• Managing both our existing sales pipeline and developing new business opportunities
• New customer acquisition activities, including lead generation and sales funnel development
• Identifying sales opportunities through extensive market research
• Achieving sales targets through acquisition of new clients
• Assessing client requirements & creating database of new clients
• Building and maintaining strong relationships with all potential and existing clients
• Arrange business meetings with prospective clients.
• Build long-term relationships with new and existing customers.

Requirements:
• Excellent verbal and written communication skills
• Proven experience as a business development or sales executive, with exposure to IT customer support will be an added advantage
• Proficiency in MS Office; familiarity with CRM tools (optional)
• Technical skills required to understand and

Technical Support Executive

Work Experience: 0 - 2 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

System Engineer

Role - System Engineer
Experience - 3+ years
Location - Bangalore

Position Overview

We are looking for a System Engineer with 3–4 years of hands-on experience in end-user support and IT infrastructure operations. The role requires strong expertise in Windows Servers, Active Directory, virtualization, basic networking, and Microsoft 365 technologies, including Intune, Entra ID, and Exchange Online, along with exposure to security incident handling.

The selected candidate will be responsible for day-to-day IT operations, security monitoring, endpoint and device management, and first-level incident response across enterprise and MSP client environments. This position demands a strong mix of technical skills, troubleshooting capability, and security awareness.

Key Responsibilities

End User Support
Manage Windows Servers and Backups
Administration of Active Directory Servers
Administration of File Servers
Administration of Hyper V Servers
Manage LAN and its components
Administration of Office 365 Services (Exchange Online, SharePoint Online, OneDrive etc)
Administration of Microsoft Intune
Manging Entra ID
Managing Security Incidents in Office 365 and On Prem infrastructure
Manage and Implement Organizational Security Posture & Best Practices


Mandatory Skills
3–4 years of hands-on experience as a System Engineer / IT Support Engineer
Strong experience with:
End User Management
Windows Servers
Active Directory Servers
Files and Permission Management
Backup and DR
Patch Management
Virtualization
Managing LAN
Microsoft Intune
Microsoft Entra ID (Azure AD)
Exchange Online
SharePoint Online
Good understanding of:
Device compliance and access control
Windows Autopilot
Conditional Access policies
Experience handling security incidents and compromised accounts
Ability to analyse logs and perform root cause analysis

Soft Skills

Strong troubleshooting and analytical skills
Good documentation and communication skills
Ability to work independently and in a team
Customer-focused approach
Willingness to learn and adapt to new technologies

Senior Systems & Network Engineer

Overview
We are looking for an experienced Senior Systems & Network Engineer with strong proficiency in Microsoft 365, cloud platforms, and solid networking expertise. This role requires someone who can work independently across multiple projects, document thoroughly, and collaborate effectively through remote communication.

Role: Senior Systems & Network Engineer
Experience: 5+ years
Location: Kochi, Infopark
Key Responsibilities

• Manage and administer Microsoft 365 tenants, including Exchange Online, Teams, SharePoint, Intune, and security/compliance features.
• Handle Active Directory (on-prem / Azure AD) and Windows Server environments.
• Configure and troubleshoot VLANs, ACLs, VPNs, switches, and business-class wireless access points.
• Manage network security appliances (Fortinet, SonicWall, WatchGuard, Palo Alto, OPNSense, etc.).
• Work across multiple cloud and vendor portals with high accuracy.
• Maintain and improve documentation, SOPs, and configuration records.
• Manage priorities across severa

System Engineer- L3

Work Experience: 6+ years
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Responsibilities:
• Design, implement, and manage Windows Desktop OS Windows Server OS infrastructure in multi-site
environments
• Administer and maintain Active Directory, GPO, DNS, and DHCP
• Manage and support Microsoft Exchange Server (on-prem and hybrid)
• Administer Microsoft 365 (Office 365), including email, licensing, and advanced configuration
• Deploy and manage Microsoft Intune for endpoint and mobile device management
• Lead and support Hyper-V and VMware virtualization platforms, including high availability and clustering
• Design, deploy, and manage solutions on Microsoft Azure and AWS platforms
• Develop backup strategy and Perform test backup and disaster recovery
• Troubleshoot complex system, network, and cloud issues; serve as the final escalation point for L1/L2
engineers
• Basic administration of Firewall
• Write Scope of Work Documents for infrastructure projects
• Maintain service level agreements (SLAs) and ensure compliance with IT standards
• Collaborate with cross-functional teams to support security, networking, and infrastructure projects
• Mentor junior engineers and document technical procedures and solutions

Skills Required:

• Strong hands-on experience with Windows Server, Active Directory, Exchange, and Office 365
• Proficient in Microsoft Intune and endpoint management
• Advanced knowledge of Hyper-V and VMware, including performance tuning and failover clusters
• Experience managing workloads in Microsoft Azure (IaaS, VMs, networking, storage)
• Familiarity with AWS infrastructure services (EC2, S3, VPC, IAM)
• Strong analytical and troubleshooting skills for both on-prem and cloud environments
• Ability to lead projects, write documentation, and contribute to process improvement
• Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• Relevant certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

International Voice Support Executive

We are seeking a International Voice Support Executive who possesses exceptional communication and interpersonal abilities.

Work experience- 0 -2 years
Work Location- Infopark, Kochi


Job Duties:
• Need to interact with customers, address their concerns, provide answers to their inquiries, and assist them with their requirements.
• Need to handle customer phone calls and emails, ensuring timely responses to customers' questions and concerns.
• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and deliver professional customer support.

Requirements:
• Excellent written and verbal communication skills in English.
• Familiarity with Microsoft office an added advantage.
• Ability to remain calm in stressful or upset customer situations.
• Strong documentation skills.
• Sound problem-solving skills to identify the underlying causes of customer issues.
• Ability to multitask.
• Proactive approach to providing support.
• Experience in customer support is a plus.
• Willingness to work night shifts.

Qualification:
• High school diploma, degree, or equivalent. Graduates from any field are welcome to apply.