INFOPARK

Business Development Manager

Role: Business Development Manager
Location: Infopark, Kochi
Experience: 5+ years


Position Overview:
We are looking for a highly motivated and experienced Business Development Manager to join our team. This leadership role requires a strong background in international sales and a proven track record of driving revenue growth in global markets.

Key Responsibilities:
• Lead and manage the sales team to ensure that sales targets are achieved, and revenue growth is maximized.
• Develop and implement effective sales strategies for international markets, with a focus on North America.
• Build and nurture relationships with key clients, focusing on long-term business success.
• Represent the company at international business events, conferences, and client meetings.
• Motivate, guide, and mentor the sales team, ensuring their professional growth and high performance.
• Monitor the performance of the sales team and make adjustments to sales strategies when necessary.
• Collaborate with marketing, services, and other departments to align sales strategies and improve customer satisfaction.
• Stay updated on market trends, competitor strategies, and customer feedback to refine and improve sales tactics.

Qualifications and Skills:
• A minimum of 5+ years of experience in international sales, with a proven ability to manage and grow sales in global markets.
• Experience working in an IT product-based or service-based company.
• Hands-on experience in leading a sales team, driving motivation, and ensuring high performance.
• Demonstrated experience in dealing with North American customers and understanding their business environment.
• Strong communication, negotiation, and relationship-building skills.
• Ability to travel frequently and attend business events and client meetings globally.
• Candidates with US visa is highly preferred.

Network Engineer

Role: Network Engineer
Experience: 3+ years.
Location: Infopark, Kochi
Work Timing: US Business Hours

Responsibilities:
• Install, configure, and manage multi-vendor firewalls including Cisco Meraki, Barracuda Networks, Fortinet, and Ubiquiti.
• Design and manage cloud network infrastructure in Microsoft Azure and AWS, including site-to-site and hybrid connectivity.
• Handle escalated L2/L3 tickets from project and support engineers, providing timely resolution.
• Diagnose, troubleshoot, and resolve complex network performance and security issues.
• Review existing network configurations and recommend security best practices and improvements.
• Monitor and manage network devices proactively using RMM and monitoring tools.
• Ensure high availability, reliability, and security of client network environments.
• Maintain documentation, network diagrams, and change management records.

Skills Required:
• Strong hands-on experience with firewall configuration
• Solid understanding of routing & switching concepts

Content Writer

Content Writer – SaaS (B2B)

Experience: 1–2 Years | Location: [Add Location]

About DeskDay

DeskDay is a fast-growing SaaS company building an AI-powered, chat-first platform for Managed Service Providers (MSPs). We help teams simplify IT support and work smarter.

What You’ll Do
Write blogs, website content, and product copy
Create LinkedIn posts, email campaigns, and video scripts
Develop sales and marketing collateral
Work closely with product and design teams
Manage content from idea to performance tracking

What We’re Looking For
1–2 years of content writing experience (SaaS/tech preferred)
Strong English writing skills for B2B audiences
Basic SEO knowledge
Ability to work independently
Good sense of design and content presentation

Why Join Us
High ownership and creative freedom
Work on a modern SaaS product
Fast-paced, collaborative team

Technical Support Executive

Work Experience: 1 - 3 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage