INFOPARK

Virtual Receptionist (US Voice Process)

Please find below.

Duties and Responsibilities - Virtual Receptionist

● Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
● Welcomes patients and visitors in person or on the telephone, and answers or refers inquiries.
● Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
● Helps patients in distress by responding to emergencies.
● Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
● Maintains operations by following policies and procedures, reporting needed
changes.
● Keeps patient appointments on schedule by notifying providers of patient’s arrival.

Requirements:
Must have excellent communication skills
Experience in the US voice process is desirable.
Should be willing to work in night shift.
Freshers are welcome.

Senior AR Associate

Job Description
1. Responsible for calling Insurance companies (in US) on behalf of
doctors/physicians and follow up on outstanding Accounts Receivable
2. Should be able to convince the claims company (payers) for payment of their
outstanding claims
3. Sound knowledge of U.S. Healthcare Domain (Provider side) methods for
improvement on the same
4. Should have basic knowledge of the entire Revenue Cycle Management (RCM)
Contact insurance companies for further explanation of denials and
underpayments Document actions taken in claims billing summary notes
Skills Required:
5. 2+ yrs exp in AR Calling
6. Good Communication Skills
7. Strong Knowledge in Denial Management
8. Work from Office - Infopark, Kochi

Certified Professional Medical Auditor (CPMA)

Job Summary
We are seeking a highly detailed and analytical Certified Professional Medical Auditor
(CPMA) to join our team. This role is responsible for conducting comprehensive, end-to-end
audits of the entire claim lifecycle, from initial patient encounter to final account resolution.
The ideal candidate will leverage their expertise in coding, billing, and compliance to identify
inaccuracies, revenue leakage, and non-compliance with payer guidelines and standard
practices. This position will be instrumental in improving the accuracy, efficiency, and timeliness
of our revenue cycle operations.

Roles and Responsibilities
Your primary responsibility will be to perform detailed audits across all stages of the revenue
cycle.
Core Audit Functions
● Clinical Documentation & Encounter Audit:
○ Review clinical documentation to ensure the services billed are fully supported,
medically necessary, and accurately reflect the care provided.
○ Verify that a billable encounter is properly established and documented for each
claim created.
○ Audit for specificity in documentation to support correct ICD-10, CPT, and
HCPCS code selection.
● Front-End & Charge Capture Audit:
○ Audit patient demographic (demo) entry and insurance verification records for
completeness and accuracy (e.g., correct spelling of names, DOB, policy
numbers).
○ Review the charge entry (charge capture) process to ensure all services
documented were correctly charged and that no unbundling or upcoding
occurred.
○ Validate that CPT/HCPCS codes and modifiers are used correctly according to
NCCI (National Correct Coding Initiative) edits and payer-specific policies.

● Claims & Billing Audit:
○ Analyze submitted claims (CMS-1500 or UB-04) to confirm they are "clean" and
adhere to all payer guidelines and standard billing practices.
○ Verify that claims are submitted within the payers' timely filing limits.
○ Identify trends in claim rejections and denials originating from submission errors.
● Back-End & Follow-up Audit:
○ Audit payment posting to ensure payments, adjustments, and patient
responsibilities are posted accurately against the correct charges.
○ Verify that contractual adjustments are applied correctly based on payer fee
schedules and contracts.
○ Evaluate the quality and effectiveness of Accounts Receivable (AR) follow-up
actions, including the rework of denied claims and the substance of appeals.

Process & Timeliness Audits
● Timeliness & Efficiency:
○ Audit the turnaround time (TAT) at each stage of the claim lifecycle (e.g., charge
lag, claim submission lag, payment posting lag, denial rework time).
○ Monitor key performance indicators (KPIs) such as Days in AR, Clean Claim
Rate, and Denial Rate to identify bottlenecks and delays.

● Reporting & Education:
○ Prepare detailed audit reports with findings, root cause analysis, and quantifiable
financial impact.
○ Present findings and corrective action recommendations to department
managers and staff.
○ Serve as a subject matter expert, providing education and feedback to coders,
billers, front-desk staff, and AR teams to prevent future errors.

● Compliance:
○ Ensure all audited processes remain in strict compliance with federal and state
regulations, including HIPAA and OIG guidelines.
○ Assist in external audits (e.g., RAC, payer) as needed.

Qualifications and Skills
Required:
● CPMA (Certified Professional Medical Auditor) certification from the AAPC.
● Additional Certification: Must also hold at least one of the following: CPC (Certified
Professional Coder), COC (Certified Outpatient Coder), or CPB (Certified Professional
Biller).

● Experience: Minimum of 3-5 years of hands-on experience in medical auditing, coding,
or full-cycle revenue cycle management.

● Expert Knowledge: Deep understanding of medical terminology, anatomy, CPT, ICD-
10-CM, and HCPCS Level II coding systems.

● Payer Expertise: Proficient in interpreting commercial, Medicare, and Medicaid payer
policies and reimbursement guidelines.
● Analytical Skills: Strong analytical and problem-solving skills with an ability to identify
trends and patterns in complex data.
● Communication: Excellent written and verbal communication skills, with the ability to
present complex audit findings clearly and professionally.
● Software: Proficiency in using EMR/EHR systems and Practice Management (PM)
software. Strong skills in Microsoft Excel for data analysis and reporting.
Preferred:
● Experience auditing both physician (pro-fee) and facility (outpatient) claims.
● Associate's or Bachelor's degree in Healthcare Administration, Business, or a related
field.
● Experience with data analytics tools or advanced Excel functions (e.g., pivot tables, VLOOKUP).

Senior Full Stack Engineer (Django & React)

Company Description

Cascade Revenue Management, an AIMA Group company, is a trusted provider of IT-enabled and revenue cycle management solutions established in 2015. As part of the globally recognized AIMA Group, Cascade delivers specialized services across custom software development, quality assurance, and end-to-end RCM operations. The organization also supports clients through digital marketing, eCommerce enablement, and back-office BPO services. Serving startups through Fortune 500 enterprises across multiple industries and geographies, Cascade operates globally with headquarters in Sarasota, Florida, and offices in Toronto, London, and Kochi, India.

Role Overview

We are seeking a highly skilled Senior Full Stack Engineer with strong expertise in Django and React to join our growing engineering team. This is a full-time remote role focused on designing, building, and maintaining scalable, secure, and high-performance web applications. The position requires deep technical proficiency, architectural thinking, and the ability to contribute to technical leadership while collaborating closely with cross-functional stakeholders.

The ideal candidate will play a key role in delivering robust software solutions, improving application performance, and driving engineering best practices across the development lifecycle.


Key Responsibilities

1. Design, develop, and maintain scalable web applications using Django (Python) for backend development and React (JavaScript/TypeScript) for frontend interfaces.
2. Architect secure, efficient, and high-availability systems capable of handling large data volumes and complex workflows.
3. Collaborate with product managers, designers, and engineering teams to define technical requirements and implement new features.
4. Optimize application performance, scalability, and overall user experience.
5. Write clean, maintainable, and well-documented code aligned with modern development standards and best practices.
6. Implement automated testing strategies and contribute to CI/CD pipelines to ensure reliable deployments.
7. Conduct code reviews, mentor junior engineers, and promote a culture of continuous improvement and knowledge sharing.
8. Stay current with emerging technologies, frameworks, and industry trends to support innovation and technical excellence.

Required Qualifications

1. Minimum 5+ years of professional experience in full-stack software development.
2. Strong proficiency in Django (Python), including Django REST Framework (DRF) and ORM concepts.
3. Extensive experience with React (JavaScript/TypeScript), including hooks, component-based architecture, and state management tools such as Redux or Context API.
4. Solid understanding of relational databases such as PostgreSQL or MySQL, including performance tuning and optimization.
5. Experience designing and integrating RESTful APIs, GraphQL services, and WebSocket-based applications.
6. Hands-on experience with cloud platforms such as AWS, GCP, or Azure.
7. Familiarity with containerization and orchestration tools including Docker and Kubernetes.
8. Knowledge of frontend build tools and bundlers such as Webpack, Vite, or Babel.
9. Experience implementing CI/CD pipelines and working within DevOps environments.
10. Strong analytical, debugging, and problem-solving capabilities with attention to detail.
11. Excellent communication skills and ability to collaborate effectively within distributed teams.
12. Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.

Preferred Qualifications

1. Experience with modern frontend frameworks and tools such as Next.js or Tailwind CSS.
2. Exposure to microservices architecture and distributed system design.
3. Knowledge of authentication and security best practices, including OAuth and JWT.
4. Prior experience mentoring engineers or contributing to technical leadership initiatives.

Software Architect (Django & React)

We are seeking a highly skilled Software Architect with expertise in Django and React to design and oversee the development of scalable and efficient software solutions. You will work closely with engineering teams, product managers, and stakeholders to define system architecture, ensure best practices, and drive technical excellence.

Key Responsibilities
● Architect and Design Solutions: Develop and maintain robust, scalable, and secure software architectures using Django and React.
● Technical Leadership: Guide engineering teams in best practices, coding standards, and architectural decisions.
● Full-Stack Development Oversight: Ensure seamless integration between front-end (React) and back-end (Django) components.
● Performance Optimization: Identify and resolve bottlenecks to improve application speed and scalability.
● Code Reviews & Quality Assurance: Enforce high coding standards through reviews and mentorship.
● Collaboration: Work with product managers and stakeholders to translate business requirements into technical solutions.
● Security & Compliance: Implement security best practices and ensure compliance with industry standards.
● Technical Documentation: Create and maintain architecture diagrams, system documentation, and best practices.
● Cloud & DevOps Strategy: Assist in cloud deployment strategies and CI/CD pipeline optimization.

Qualifications & Skills
● Proven experience as a Software Architect, Lead Developer, or similar role.
● Expertise in Django (Python) and React (JavaScript/TypeScript).
● Strong understanding of RESTful API design, GraphQL, and microservices architecture.
● Experience with relational and NoSQL databases (PostgreSQL, MongoDB, etc.).
● Proficiency in cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes).
● Solid knowledge of CI/CD pipelines, Git workflows, and DevOps best practices.
● Strong problem-solving and analytical skills.
● Excellent communication and collaboration abilities.
● Bachelor's or Master’s degree in Computer Science, Software Engineering, or related field (preferred).

Preferred Qualifications
● Experience with serverless architectures.
● Knowledge of GraphQL, WebSockets, and real-time data processing.
● Familiarity with state management libraries (Redux, Zustand, or React Query).
● Certified in AWS

Support Engineer

We are looking for a Senior Support Engineer with strong SQL expertise, solid Python development skills, and proven customer-facing experience to join our team. In this role, you will troubleshoot complex customer issues, analyze data and system behavior, and collaborate closely with product and engineering teams to ensure customer satisfaction and system reliability. You’ll serve as the technical backbone of our support organization—digging deep into databases, APIs, and code to identify root causes, implement fixes, improve processes, and represent the technical voice of the customer in cross-functional discussions.

Key Responsibilities
● Investigate, diagnose, and resolve complex technical issues reported by customers and internal teams.
● Communicate directly with customers in a clear, empathetic, and professional manner, ensuring accurate understanding of technical challenges and expectations.
Analyze and optimize SQL queries, stored procedures, and database performance.
● Develop and maintain Python scripts and tools to automate diagnostics, data analysis, and internal workflows.
● Collaborate with product and engineering teams to escalate and resolve bugs or performance issues, advocating for customer needs and sharing insights from customer interactions.
● Write clear technical documentation and knowledge base articles for internal and external use.
● Build strong, trust-based relationships with customers, including leading technical calls, troubleshooting sessions, and post-incident reviews.
● Mentor junior engineers and help standardize troubleshooting and data analysis processes.
● Participate in on-call rotations and critical incident response when needed.

Qualifications Required:
● 5+ years of experience in a technical support, DevOps, or backend engineering role.
Expert-level SQL knowledge (PostgreSQL, MySQL, or similar).