Job Opportunities

Product Manager

About DeskDay
DeskDay is a fast-growing SaaS company redefining how Managed Service Providers (MSPs) deliver IT services. We’re building the next generation of Professional Services Automation; chat-first, AI-powered, and designed to cut through the noise so teams can focus on what matters most.

Role: Product Manager
Experience: 2-4 years
Location: Infopark, Kochi

Key Responsibilities

Collaborate with designers, architects, executives, and end-users to bring new product ideas to life
Lead product discovery, scenario envisioning, and UX/technical design for AI-driven features
Define product requirements, write user stories, and manage the backlog in Agile sprints
Partner with engineering to design, ship, and scale platform solutions
Conduct customer and market research to inform roadmap priorities
Deliver product demos, customer training, and partner enablement sessions
Capture market insights and shape product strategy for DeskDay’s AI ecosystem

Qualifications

2–3 years of experience in product management and project management
Proven track record shipping SaaS products (AI/automation or workflow solutions are a strong plus)
Experience working in Agile with cross-functional engineering and design teams
Strong communication skills (able to present to executives and explain technical concepts clearly)
Data-driven mindset: confident in defining metrics, analyzing usage data, and applying insights
Bachelor’s degree in Computer Science, Engineering, or a related field (MBA a plus)
Preferred
Hands-on familiarity with AI/ML platforms and SaaS services
Experience in building agent frameworks, conversational UX, or automation platforms
Comfort with ambiguity and fast-moving environments; proactive and self-driven