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LucidPlus IT Solutions

Ground Floor,
Infopark Thrissur,
Nalukettu Road,
Koratty - 680308

Phone+91 99647 98993

Career Opportunities:

IT Service Desk Team Leader/SME

The IT Service Desk Leader/SME, who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding.

Job Location : Infopark, Koratty, Kerala (work from Office)

Job Responsibilities

• Remote monitoring of the Services which are running in the client environment.
• Coordinate with client contacts for delivery of SLAs and reporting.
• Ensure 24/7 availability of team members for monitoring, prioritize resolution and escalation within defined SLAs.
• Manage schedules to ensure 24/7 coverage and address peak workloads.
• Lead, mentor, and guide team members to achieve service excellence.
• Training of new members of the team.
• Ensure that team members adhere to IT security policies and practices.
• Monitor and address security-related concerns and access control.
• Offer support and guidance to resolve critical issues, incidents, or escalations, even outside regular working hours.
• Plan, prepare and manage monthly/weekly, team rosters to ensure 24/7 coverage and ensure continuous monitoring support.
• Coordinate team members to schedule shifts, breaks, and assignments, taking into account contracted SLAs, individual availability and preferences.
• Ability to work flexible hours and be on-call as required.
• create and maintain a knowledge base, including FAQs and troubleshooting guides
• Develop and maintain standard operating procedures (SOPs) and document best practices

Experience Requirements
• 2+ years working experience on a IT service desk role.

Knowledge Requirements
• Good knowledge on information technology setup
• Strong & effective verbal and written communication skills.
• Willingness to work in night shifts and weekends.
• Customer-focused mindset.
• Strong organizational and time-management skills.
• Able to interact with a variety of stakeholders.
• Display high levels of integrity to ensure excellent service.


ML & AI Engineer

We at LucidPlus drive digital reinvention, helping clients reimagine how they serve their customers and businesses. We’re looking for an enthusiastic Machine Learning (ML) and artificial intelligence (AI) engineer to be part of the team. Someone who is keen and abreast with using deep learning, neuro-linguistic programming (NLP), computer vision, chatbots, and robotics to help us improve various business outcomes and drive innovation.

Location : Koratty Infopark, Kerala


- Manage and direct, processes and RnD, to meet the ML & AI strategy

- Understanding business objectives and developing models to achieve them.

- Work on functional design, process design, prototyping, testing, training, and defining support procedures.

- Design and Develop machine learning applications according to requirements

- Keep abreast of developments in the field

- Research and implement appropriate ML algorithms and tools

- Manage a team in conducting assessments of the AI & automation market and competitors

- Analysing the ML algorithms that could be used to solve a problem and implementing them.

- Analyse and explain AI and machine learning (ML) solutions while setting and maintaining high ethical standards

Required skills and qualifications.

- Two or more years of experience in applying AI and ML to practical and comprehensive technology solutions

- Ability to write robust code in Python, Java and R

- Experience with ML, deep learning, pi tesseract, TensorFlow, NLP, REST API development etc

- Excellent communication skills

- Ability to work in a team

- Outstanding analytical and problem-solving skills

- Knowledge of basic algorithms, object-oriented and functional design principles, and best-practice patterns

The engineer will join a multidisciplinary team helping to shape our AI strategy and showcasing the potential for AI through early-stage solutions. This is an excellent opportunity to take advantage of emerging trends and technologies and make a real-world difference.

Objectives of this role

- Understand company and client challenges and how integrating AI capabilities can help lead to solutions

- Lead cross-functional teams in identifying and prioritizing key areas of a partner’s business where AI solutions can drive significant business benefit