Career Opportunities:

Data Scientist

Position Overview
We are looking for a skilled and driven Data Scientist with 5-7 years of experience in data analysis and predictive modeling. The ideal candidate will have a strong technical foundation, analytical problem-solving skills, and the ability to translate complex data insights into actionable business strategies.
Key Responsibilities
• Analyze large and complex datasets to uncover meaningful patterns, trends, and insights.
• Build, deploy, and validate predictive models, leveraging machine learning techniques and deep learning frameworks.
• Develop and implement Generative AI models to solve business challenges.
• Perform data preprocessing, exploratory data analysis (EDA), and feature engineering (FE) to prepare data for modeling and optimization.
• Write efficient and scalable code in Python, R, and SQL to manage and manipulate data.
• Collaborate with cross-functional teams to generate actionable insights that support business decision-making.
• Create clear and impactful data visualizations to communicate findings to both technical and non-technical stakeholders.
• Continuously monitor and improve model performance using optimization techniques.
• Stay up-to-date with advancements in data science, machine learning, and AI technologies.
Required Skills and Qualifications
• Experience: 5-7 years of hands-on experience in data analysis, predictive modeling, and advanced analytics.
• Technical Proficiency:
o Strong programming skills in Python, R, and SQL.
o In-depth knowledge of machine learning techniques, deep learning frameworks, and Generative AI.
o Proficiency in data handling, pre-processing, exploratory data analysis (EDA), feature engineering (FE), and optimization techniques.
• Analytical Skills:
o Strong problem-solving abilities and attention to detail.
o Capability to derive actionable insights and present findings in a business-friendly manner.
• Communication: Excellent verbal and written communication skills to convey complex technical concepts effectively.
• Tools & Technologies: Familiarity with data visualization tools (e.g., Tableau, Power BI, Matplotlib, or Seaborn) is a plus.
Educational Background
• Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
What We Offer
• A collaborative and innovative work environment.
• Opportunities to work on cutting-edge technologies, including Generative AI and advanced machine learning techniques.
• Career growth and development opportunities through training and mentorship.
If you are passionate about leveraging data to drive impactful business decisions and have a strong technical background, we would love to hear from you!

Email: josna.stephen@arttechgroup.com

Application Support Analyst

Job description
Application Support Analyst profile being recruited is making sure that the existing
software architecture within the business is working well and being used efficiently. You
will be involved with a blend of programming and administration tasks; working with
various stakeholders to resolve technical problems through analysis, diagnosis and
solution definition. The role will require a balance of technical skills, business
knowledge, troubleshooting expertise, and excellent soft skills.
Responsibilities include (but are not limited to):
• Provide technical and application support to the operation of the production
environment ensuring that Service Delivery meets the required standard.
• Deliver professional 2nd-3rd line application support for middleware and
integration systems, performing in-depth root cause analysis or request
fulfilment
• Drive excellence in application monitoring, log mining and performance tuning.
• Identify opportunities for more effective use of resource across the operations,
2nd Line and 3rd line support teams through co-operation, knowledge sharing,
optimum allocation of tasks
• Produce high quality support documentation and diagrams on collaborative
platforms e.g. Wiki
• Investigate and prioritise requests for support raised by business users.
• Investigate root cause and impact of incidents and escalate to 3rd line support
and management where appropriate.
• Ensure all investigations and work undertaken is logged in a timely and
comprehensive manner.
• Monitor progress of requests for support and ensure users and other interested
parties are kept informed.
• Document and implement work rounds and revised procedures for both
Application Support and Operations teams.
• Complete regular tasks to ensure system availability and follow up exceptions
accordingly.
• Ensure correct procedures are followed and SLAs achieved when progressing
tasks and that procedures and checklists are kept up to date.
• Focus on completing work within agreed timescales and reducing any downtime
and operational impact
• Adhere to appropriate departmental and company procedures and policies:
change control, security, auditing, release promotion, configuration
management, incident management
• Change Implementation
• Participate in the planning and implementation of software and configuration
changes to the live environment in accordance with release instructions, agreed
service impacts and timescales.
• Work alongside project teams (analysts, developers, testers and implementation
managers) during software release.
• Work with the operations team to ensure changes are implemented and handed
over appropriately and ensure updates are made to operational procedures.
Qualifications and Experience
Essential
• 5+ years of experience as an Application/Production Support Analyst or similar
role.
• Experience in a Windows based environment including 1st/2nd line support
• Experience in writing and using transact-SQL queries
• Experience in an low latency, high volume application support role,
administering, configuring & maintaining some of the following multi-tier
environment:
• OpsView (Nagios)
• MS SQL/Windows
• XML
• Splunk
• Scripting/coding experience in Python or Powershell.XC
• A logical approach and ability to think outside the box when problem solving
and the flexibility to work in a fast changing 24/7 operational support
environment
• Bachelors degree in Information Systems, Computer Science or equivalent
technical discipline.
• Ability to deal with both technical and non-technical staff and all levels of
management
• Excellent organisational, interpersonal skills
• A great communicator
Desirable
• Proven experience with several of the following
• Oracle
• .NET
• Firewalls
• Internet security
• SOAP
• HTML
• Java Frameworks
• IIS Server knowledge
• Experience in the financial sector, ideally involving payment processing
• Experience of working in a high pressure environment where system
functionality has a direct effect on the bottom line.
• Understanding of transaction processing systems, preferably with some exposure
to electronic point of sale and ATMs
• Knowledge of ITIL (the IT Infrastructure Library) for service management
The project operates in a secure environment and all candidates will be Credit and
Background checked to the extent permitted by law

Email: josna.stephen@arttechgroup.com

Service Monitoring Analyst

Job Summary
Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).
Key responsibilities include, but are not limited to:
• Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)
o Eyes on glass
o Dashboard monitoring
o Investigation of alerts
• A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions
• Immediate escalation of potential issues as per defined processes
• Continually improving the effectiveness and targeting of monitoring
• Providing insights to clients and colleagues from monitoring

The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery.

Skills, Ability and Experience
Essential
• A track record of success in a monitoring role.
• Background in Financial Services, understanding of Cards is desirable
• An understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage
• Keen attention to detail
• A strong sense of urgency
• Excellent oral and written communication skills in English
• Ability to perform both within a team and autonomously
• Experience in office software applications such as Word, Excel, email and browsers.
• Have a genuine passion for technology
Desirable
• Experience with the following:
o Monitoring tools and dashboards
o JIRA Service Management/Confluence

• Experience of working in a high-octane environment where client service is time critical and has a direct effect on the bottom line
Other

Mandatory Skills - Monitoring expertise: Demonstrated experience and proficiency in monitoring systems, tools, and processes. This includes the ability to monitor key metrics, analyze data, and identify trends or anomalies.
Financial services background: A background in the financial services industry, particularly with an understanding of card services, is highly desirable. Familiarity with transaction processing systems, electronic Point of Sale (POS), and ATMs is an added advantage.
Attention to detail: Keen attention to detail is crucial for accurately monitoring service performance, detecting issues, and analyzing data. The ability to spot subtle anomalies and identify potential areas of improvement is essential.
Sense of urgency: A strong sense of urgency is necessary to respond promptly to alerts, escalate potential issues, and ensure timely resolution of problems. Reacting swiftly to maintain service availability is a key aspect of the role.
Communication skills: Excellent oral and written communication skills in English are vital. The ability to effectively convey information, collaborate with team members, and provide insights to clients is essential for success in the role.
Teamwork and autonomy: The capacity to work both independently and collaboratively within a team is important. Service Monitoring Analysts should be self-motivated and capable of managing their responsibilities while also collaborating effectively with colleagues.
Proficiency in office software: Experience with office software applications such as Word, Excel, email clients, and web browsers is necessary. These tools are used for data analysis, reporting, and communication purposes.
Passion for technology: Having a genuine passion for technology is an asset. It demonstrates a curiosity and willingness to stay updated with the latest monitoring tools, techniques, and industry trends.
These mandatory skills provide a strong foundation for a Service Monitoring Analyst to effectively monitor and ensure the availability and performance of services.


Work Location - At present, our organization follows a work-from-home (WFH) arrangement in accordance with our company policy. However, we also believe in the value of in-person collaboration and team building. Therefore, we hold team gatherings at our office on a quarterly basis. As we continue to adapt to changing circumstances and business needs, there may be a possibility of transitioning towards a daily work-from-office (WFO) arrangement in the future. We want to ensure that the candidate understand this potential shift and are open to working from the office daily, if required.

Shift Timing – Rotational Shift 7 AM – 3 PM , 3 PM – 11 PM , 11 PM – 7 AM

Email: josna.stephen@arttechgroup.com

3D Secure Implementation Specilaist

Client Implementation and Onboarding:

• Collaborating with Implementation Managers and clients to gather requirements.
• Reviewing and validating client requirements, identifying gaps, and providing
feedback when necessary.
• Building client configurations in all environments on client and supplier
platforms within agreed timelines.
• Testing, troubleshooting, and resolving implementation issues to ensure
seamless deployments in time for client go-lives.
• Documenting and updating all projects records and trackers.
Stakeholder Collaboration:
• Serving as main point of contact for clients during implementation providing
guidance, expertise, and regular implementation updates.
• Coordinating and following up with 3DS suppliers on configuration requests to
ensure timely delivery.
• Working cross-functionally with internal teams (Implementations, Operations,
Technology teams, Account Management) to deliver client requests and 3DS
service enhancements.
Operational support
• Advising clients on best practices for authentication rules and solutions to
enhance the customer authentication journey.
• Providing training to clients on 3D Secure and supplier portals.
• Conducting transaction research and investigating authentication issues.
• Supporting client queries and escalations relating to 3D Secure.
• Supporting all operational 3DS initiatives including (but not limited to) new
supplier integrations and service optimisation projects.
• Analysing 3DS-related data, monitoring transactions, and compiling reports.
Key requirements:
- Deep understanding of EMV 3DS standards, payment authentication methods and
protocols.
- Strong communication and stakeholder management skills
- Proven ability to manage multiple projects and deadlines in a fast-paced environment
- Experience in payments system implementations, with a focus on 3DS or similar
technologies.
- Excellent problem-solving and analytical skills with a focus on client satisfaction.
- Strong client facing skills with a focus on delivering exceptional service.
- Ability to work across teams and coordinate effectively with stakeholders.
- Meticulous attention to detail in documentation, testing, and implementation.
Preferred:
- Experience with global card networks like Visa and Mastercard
- Experience of Postman is a plus
- Familiarity with fraud detection tools and strategies
This role will work with clients in different regions (e.g. Europe, Asia-Pacific) so will require
shift work. A comprehensive induction will be provided in addition to ongoing training/support

Email: anjana.s@arttechgroup.com

Implementation Analyst

Skills & experience needed
Has experience working in the financial services / payments / cards industries
Experience in using Jira, Salesforce, slack, and MS Office beneficial
Exposure to project management / project planning to would desirable
Structured and well organised
Keen attention to detail
Analytical approach to problem solving
Strong communication skills (written and verbal) across different levels, both internally (with peers, management, and board) and
externally (clients and other third parties)
Proactive with a positive “can do” attitude
Collaborative, works well with others as well as on their own
Department Implementations

Employment type Full-time
Band 1 - Individual contributor
Line Manager Implementations Delivery Team Lead
Location London or Singapore
Working pattern 35 hours per week
Direct reports (role/s) None

Job title Implementations Executive

Takes responsibility to develop their knowledge and skills
Written and verbal fluency in English (UK and Singapore) and Business Mandarin (Singapore)
Written and verbal skills in other languages desirable

Professional qualifications needed
None

Technical responsibilities of the role
Customer / client centricity
Managing and delivering a range of smaller client work items, including Change Requests and Mini Projects
Supporting Implementation Managers (alongside their clients and associated third parties) in the delivery of larger client projects
Scheduling regular progress calls with clients and third parties
Ensuring all documentation produced is of a high quality, is clear, concise, and understood by colleagues, clients, and third parties
Managing client expectations around the delivery of work items throughout all stages of delivery
Data & reporting
Capturing detailed client requirements in Product Setup Forms (PSFs) and ensuring they are documented, reviewed, and approved
Ensuring internal reporting systems are kept up to date for all owned work items
Innovation & design
Contributing to and delivering own internal continual improvement initiatives
Product knowledge
Configuring the client Apex platform in both Test and Production environments
Quality & controls
Performing final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any
identified issues
Maintaining internal documentation, keeping it up to date, and peer reviewing other’s work
Leadership responsibilities
Developing skills
Learning “on the job” to build knowledge of industry, business, product, and system capabilities
Fostering teamwork
Liaising with product and technical teams, raising Jira tickets as necessary
Communicating with impact
Providing regular updates to stakeholders, and participating in internal review meetings
Delivering results
Identifying and managing risks and issues, and delivering owned tasks and actions in a timely manner
Values & core behaviours
Own it and deliver
Take responsibility for your own performance and being successful in your role
Collaborate Purposefully
Build trusted relationships with colleagues, supporting activities, and being successful together
Think differently
Ask questions to check understanding and share your ideas to support continuous improvement
Act courageously
Step out of your comfort zone and embrace change to help you learn and grow

Career Pathways
Previous roles
Project manager / coordinator role
(external)
Operations Analyst (ART)
Scheme Compliance Analyst
Process Analyst
Junior Project Manager
Stretch roles
Implementations Manager
Customer Care Specialist
Accelerate roles
Project Manager - 3D Secure
Operations Manager
Production Support role

Email: anjana.s@arttechgroup.com

Senior Service Monitoring Analyst - 5+

Job Summary
Service Monitoring Analysts play a key role in ensuring organization continues to
exceed industry leading availability across all services (e.g. Transaction Processing,
webservices).
Key responsibilities include, but are not limited to:
• Continual monitoring of all key services (error rates, fluctuation in volumes and
transaction accept/decline rates, client connectivity, timeliness of reporting to
clients)
o Eyes on glass
o Dashboard monitoring
o Investigation of alerts
• A combination of BAU monitoring processes and ad hoc e.g. change or client
event specific monitoring and reporting actions
• Immediate escalation of potential issues as per defined processes
• Continually improving the effectiveness and targeting of monitoring
• Providing insights to clients and colleagues from monitoring

The role offers multiple exciting career progression paths within organization:
Customer Care, Technical Support, Testing and Project delivery.


Skills, Ability and Experience
Essential
• A track record of success in a monitoring role.
• Background in Financial Services, understanding of Cards is desirable
• An understanding of transaction processing systems, electronic Point of Sale
and ATMs will be an added advantage
• Keen attention to detail
• A strong sense of urgency
• Excellent oral and written communication skills in English
• Ability to perform both within a team and autonomously
• Experience in office software applications such as Word, Excel, email and
browsers.
• Have a genuine passion for technology

Desirable
• Experience with the following:
o Monitoring tools and dashboards
o JIRA Service Management/Confluence

• Experience of working in a high-octane environment where client service is time
critical and has a direct effect on the bottom line
Other

Mandatory Skills - Monitoring expertise: Demonstrated experience and proficiency
in monitoring systems, tools, and processes. This includes the ability to monitor key
metrics, analyze data, and identify trends or anomalies.

Financial services background: A background in the financial services
industry, particularly with an understanding of card services, is highly desirable.
Familiarity with transaction processing systems, electronic Point of Sale (POS),
and ATMs is an added advantage.


Attention to detail: Keen attention to detail is crucial for accurately monitoring
service performance, detecting issues, and analyzing data. The ability to spot
subtle anomalies and identify potential areas of improvement is essential.
Sense of urgency: A strong sense of urgency is necessary to respond promptly
to alerts, escalate potential issues, and ensure timely resolution of problems.
Reacting swiftly to maintain service availability is a key aspect of the role.
Communication skills: Excellent oral and written communication skills in
English are vital. The ability to effectively convey information, collaborate with
team members, and provide insights to clients is essential for success in the
role.

Teamwork and autonomy: The capacity to work both independently and
collaboratively within a team is important. Service Monitoring Analysts should
be self-motivated and capable of managing their responsibilities while also
collaborating effectively with colleagues.

Proficiency in office software: Experience with office software applications
such as Word, Excel, email clients, and web browsers is necessary. These tools
are used for data analysis, reporting, and communication purposes.
Passion for technology: Having a genuine passion for technology is an asset. It
demonstrates a curiosity and willingness to stay updated with the latest
monitoring tools, techniques, and industry trends.

These mandatory skills provide a strong foundation for a Service
Monitoring Analyst to effectively monitor and ensure the availability and
performance of services.

Work Location - At present, our organization follows a work-from-home (WFH)
arrangement in accordance with our company policy. However, we also believe in the
value of in-person collaboration and team building. Therefore, we hold team
gatherings at our office on a quarterly basis. As we continue to adapt to changing
circumstances and business needs, there may be a possibility of transitioning towards
a daily work-from-office (WFO) arrangement in the future. We want to ensure that the
candidate understand this potential shift and are open to working from the office
daily, if required.

Shift Timing – Rotational Shift 7 AM – 3 PM , 3 PM – 11 PM , 11 PM – 7 AM

Email: anjana.s@arttechgroup.com