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IT Destination

The Premium
It Infrastructure
in Kerala

Company Jobs

Art Technology and Software.

Ground Floor,
Thapasya building,
Infopark, Kakkanad
Kochi –682 030.

Phone0484-2415244
emailart-hr@artechsoft.com

Career Opportunities:

Customer Support Analyst (Arabic language Proficient applicants only)

Job Summary

Customer Care Analysts (Arabic Proficiency is a must) ensure customers, some of the world’s leading cards and payments programmes, benefit from the highest levels of Customer support and expertise in their extensive use of the payment platform and services we provide.

Key responsibilities include, but are not limited to:

Being a named point of contact/ownership of service for a group of clients as well as part of a team supporting all clients on a pool basis

Detailed understanding of the customers business (products, customer journeys, volumes) and needs

End to end ownership of client requests to successful and timely resolution

Advocacy for clients where requirements which are new to company or not currently prioritised

Providing analysis on card/transaction data

Understanding, following and adhering to defined incident management procedures and communication plans

Appropriate escalation of potential issues as per defined processes, providing the required information needed to investigate thoroughly.



Cater to support middle east and Egypt region hence Arabic language knowledge is a must



The role offers multiple exciting career progression paths within the company : Technical Support, Account Management, Testing and Project delivery.

Skills, Ability and Experience

Essential

Proficient in Arabic language ( To cater to middle east clients)

A track record of success in a B2B client facing service role, preferably in cards, payments, technology or a similar sector

An understanding of transaction processing systems, electronic Point of Sale and ATMs

Keen attention to detail

A strong sense of urgency

Excellent oral and written communication skills in English

Ability to perform both within a team and autonomously

Experience in office software applications such as Word, Excel, email and browsers

Experience in an operational environment

Have a genuine passion for technology

Desirable

Experience with the following:

o Monitoring tools and dashboards

o JIRA Service Management/Confluence



Experience of working in a fast-paced environment where client service is time critical and has a direct effect on the bottom line



Other



We operates in a secure environment. All candidates will be Credit and Background checked to the extent permitted by law

Email: art-hr@artechsoft.com