Art Technology and Software.
Kochi –682 030.
Service Monitoring Analyst - JUNIOR ( 2-4 yrs Experience)
Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).
Key responsibilities include, but are not limited to:
Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)
Eyes on glass
Investigation of alerts
A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions
Immediate escalation of potential issues as per defined processes
Continually improving the effectiveness and targeting of monitoring
Providing insights to clients and colleagues from monitoring
The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery.
Skills, Ability and Experience
A track record of success in a monitoring role.
Background in Financial Services, understanding of Cards is desirable
An understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage
Keen attention to detail
A strong sense of urgency
Excellent oral and written communication skills in English Ability to perform both within a team and autonomously
Experience in office software applications such as Word, Excel, email and browsers.
Have a genuine passion for technology
Experience with the following:
o Monitoring tools and dashboards
o JIRA Service Management/Confluence
Experience of working in a high-octane environment where client service is time critical and has a direct effect on the bottom line