Art Technology and Software.
Kochi –682 030.
Customer Support Voice Process 1+ Years
*Candidates with excellent verbal comms only need to apply*
Key Qualifications & Skills Required
Minimum of 1 year of experience with Customer Support Experience in an International Voice Process (no blended profile)
The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Should be quick learner and self-motivated.
Experience in banking and fintech domain will be an advantage only.
Job Description Voice:
Provide customer support and resolve customer queries via phone and email.
Hands on experience in handing in international customers is must.
Build credibility and trust with the customers by empathizing with their problem in words,
proactively understanding their needs and responding promptly thereby obtaining high
quality/ Customer Satisfaction
Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments
Experience with Jira, or similar customer support tools
Responsible to document customer transactions accurately in the appropriate systems, generate various reports as required.
Coordinate with the co-workers, lead persons and other departments as appropriate.
Note: Due to the current situation you will doing " WORK FROM HOME" until further notice from the organization.