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It Infrastructure
in Kerala

Company Jobs

Art Technology and Software.

Ground Floor,
Thapasya building,
Infopark, Kakkanad
Kochi –682 030.


Career Opportunities:

Software Tester (Manual)- 2+ years (Immediate Requirement)-ART-3828

Desired Candidate Profile:-
• Experience- Minimum 2 years of experience in Manual Testing & Exposure to Automation Testing and scripting

Required Skills:-
• Experience in Manual Testing
• Experience in Test case creation, Functional Testing, Regression Testing, System testing
• Experience in executing SQL Queries
• Good communication and team skills
• Ability to think outside the box and great attention to details
• Technically orientated self-starter who is able to make good progress under minimal supervision
• Experience in both Desktop and web application testing

Roles & Responsibility:-
• Write, walkthrough and execute test cases and test plans for the project or product basing properly on criticality and priority
• Log and investigate defects and discuss them with developers towards action and resolution
• Report test results to the management and participate in business requirements review sessions with the peers and business users
• Write tracebility matrix to reflect test coverage
• Act as a subject expert matter in the functionality assigned for the Project
• Should have the ability to think out of the box
• Excellent attention to detail
• Work closely with the client and attend meetings on a daily basis.


Software Developer ART/SD/034

Job Description • Software.Developer with 2+ Years of Experience.

Educational Qualification : B.Tech /B.E./M.C.A

Number of positions: 1

Preferred Requirement: • Excellent knowledge of Microsoft .NET framework and specifically C#,WCF , ASMX,.NET Core • XML & JSON

Job Description:

Project Management Module: Scrum across the globe.
This role will fit into a structure which is working closely with developers and business teams in various countries.
Excellent exposure in Object Oriented Design skills & design patterns
Desire to learn or work with new cloud technologies (mainly AWS)
Demonstrated problem solving, analytic and troubleshooting skills.
Good understanding of Design patterns and their implementation
Added advantage on the knowledge of version control tools like Bitbucket
Able to wok with Offshore teams on new products

Responsibilities include

Analyzing user requirements
Writing and testing code, refining and rewriting it as necessary
Researching, designing and writing new software programs
Developing existing programs by analyzing and identifying areas for modification
Integrating existing software products and getting incompatible platforms to work together
Creating technical specifications
Writing systems to control the scheduling of jobs or to control the access allowed to users or remote systems
Working closely with other staff, such as project managers, QA, other developers, systems analysts, Production support, and Operations team.
Consulting clients and colleagues concerning the maintenance and performance of software systems with a view to writing or modifying current systems
Investigating new technologies and methodology.
Continually updating technical knowledge and skills by attending in-house and external courses, reading manuals and accessing new applications.

Other skills:

Self-Starter and Self-Motivated Individual
Open mind and willingness to learn from peers, and help them grow as developers
Experience in Agile/Scrum in practice
Good Written and Verbal Communication Skills Ability to drive the discussion with the various stakeholders across Geographical teams
Ability to make the Right and Quality based Technical Decisions in the interest of the organization
Ability to work under pressure and meet deadlines
Ability to think ahead and anticipate problems, issues and solutions and Stay up to date with industry trends and ability to identify new and emerging technologies that the project can benefit

Note: The project operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law


Software Engineer (.NET) ART/SE/036

Need a Software Engineer (.NET) to join our development team, designing and developing our new core platform, which is the foundation for our customized POS solutions. You will be working in sprints to implement new core features, as well as assisting with the custom implementations that leverage the core platform.

Experience and Qualification:

• 3+ years’ experience working in a similar role
• A degree or higher in Computer Science or related discipline from a recognized 3rd level educational institution.
• Excellent knowledge of Microsoft .NET framework and specifically C#.

• Hands on experience in unit testing tools and mocking framework etc. Continuous integration skills are an added advantage
• Good Experience of .Net, WCF, Web Services, C#, windows service, Entity Framework
• Excellent exposure in Object Oriented Design skills & design patterns
• Demonstrated problem solving, analytic and troubleshooting skills.
• Good understanding of Design patterns and their implementation.

Added advantage on the knowledge of

1. Bit Bucket
2. WPF
3. Scrum
5. Web Service
6. Xamarin Forms (iOS, Android, Windows Phone, UWP)
7. NUnit / NSubstitute
9. Experience working with mobile devices.

Responsibilities include:
Technical ownership of customer projects.
• The development of new features, modules and products.
• Utilize best practices and design patterns to write clean, efficient and elegant code.
• Troubleshooting, debugging and resolving technical issues.
• Writing Unit Tests.
• Assisting with the design and architecture of the core products.
• Performance tuning applications.
• Mentoring and assisting other members of the development team.
• Participating in code reviews.
• Other ad hoc duties as assigned.

We are looking for a person who is self-motivated with team management and problem solving skills.

Mail to


Hiring Project Manager / APM with 5+ Years

Job brief

We are looking for an experienced Assistant Project Manager to manage organization of key client projects.

As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project’s organization and timeline.

Responsibilities include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.

Project managers should have a background in business skills, management, budgeting and analysis. You should be an excellent communicator and comfortable managing multiple tasks. you also need to be a team player and have a problem-solving aptitude.

The person will be responsible for handling deliveries for a team of 7 to 10 members and will be reporting into a Senior Managers. She/he will Interact with onshore clients regarding technical and project matters. Will be responsible for managing projects end to end through a structured approach using well defined project plans. Projects will normally span between 40 to 400-man hours


• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation


• Great educational background, preferably in the fields of computer science or engineering for technical project managers.
• 5 years of development or BA experience of which at least 2 year should be in the role of a TL or STL or APM or PM.
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office.

Subject Line : ART/APM/013


Digital Marketing Executive

Exp - 2+ years

No of openings – 1

We are looking for an experienced and result-driven Digital Marketing Executive to join our awesome marketing team! As a Digital Marketing Executive you will be responsible for setting up, implementing and managing the overall company's digital marketing strategy and content management .
Digital marketing strategies are extremely important for our company's success, so your role will play a crucial role in achieving our business goals and objectives.

We are expecting you to have experience and a big passion for digital technologies and all digital marketing channels.

Digital Marketing Executive duties and responsibilities:

• Build, plan and implement the overall digital marketing strategy
• Manage the strategy
• Manage and train the rest of the team
• Stay up to date with the latest technology and best practices
• Manage all digital marketing channels
• Measure ROI and KPIs
• Prepare and manage a digital marketing budget
• Oversee all the company's social media accounts
• Manage and improve online content, considering SEO and Google Analytics
• Build an inbound marketing plan
• Forecast sales performance trends
• Motivate the digital marketing team to achieve goals
• Monitor competition and provide suggestions for improvement
• Manage Content

Digital Marketing Executive requirements:

• 2+ years of experience as a Digital Marketing Executive
• 2+ years of experience in developing and implementing digital marketing strategies
• Good knowledge of all different digital marketing channels
• Good knowledge and experience with online marketing tools and best practices
• X years of hands-on experience with SEO/SEM, Google Analytics and CRM software
• Familiarity with web design and content management
• Sense of ownership and pride in your performance and its impact on a company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills


Hiring Operations Analyst with 2+ Years in Cards & Monitoring

No of openings - 01

• 2+ years Willingness to work in 24*7 shifts,
• Candidates with Excellent Communication (written and verbal) skills only apply please!!!

Job Responsibilities (This is not a call center job profile) :

• Observe/audit financial transactions on the application always and alert if anything out of the ordinary happens.
• Proper definition of what will result in an alert will be provided to the team.
• Observe/audit infrastructure and message processing monitoring through the provided tools and alert any issues.
• Well set escalation procedures will be provided to the team.
• Take calls from end customers on a need basis.
• Good communication skills required to communicate with team in UK/US.
• Report out audit findings on a frequent basis to the client and management team.
• Frequency and report format will be defined and provided
• Escalating issues to on call L2 support members and Operation Managers as per Hierarchy.
• Sending out appropriate Communications to respective clients (Service Unavailability, Report Delays).
• Initial Impact analysis and documentations.
• Knowledge of Jira or any similar ticketing system is an advantage.

The desired candidate profiles

• At a high level is someone who has at least 2 year of customer service experience (preferably in cards/banking industry),
• Good communication skills, very computer literate, good attention to detail, sound logic to identify misses in trends and ability to identify trends as well, good in reporting skills.
• Willingness to work in 24*7 shifts.


• Salary will commensurate the experience and interview performance
• Full training will be provided to the selected resources.
• Depending on performance and completion of company mandates, candidates can move up in the set career path in operations or development.
• Performance Incentives Mandatory Candidates should be open to working in night shifts and be part of shift rotations.
• Only candidates who are willing to stay with us for at least a year should apply.


Hiring Front End Developer with 3+ Years experience in ReactJs & CSS

Job brief

We are looking for a qualified Front-end developer to join our IT team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.

If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

Ultimately, you should be able to create a functional and attractive digital environment for our company, ensuring great user experience.


• Use mark-up languages like HTML to create user-friendly web pages.
• Maintain and improve website.
• Optimize applications for maximum speed.
• Design mobile-based features.
• Collaborate with back-end developers and web designers to improve usability.
• Get feedback from, and build solutions for, users and customers.
• Write functional requirement documents and guides.
• Create quality mock-ups and prototypes.
• Help back-end developers with coding and troubleshooting.
• Ensure high quality graphic standards and brand consistency.
• Stay up to date on emerging technologies.


• Proven work experience as 3-4 years Front-end developer.
• Experience in Healthcare Domain.
• Experience with ReactJs, JavaScript, CSS and jQuery.
• Familiarity with browser testing and debugging.
• In-depth understanding of the entire web development process (design, development and deployment).
• Understanding of layout aesthetics.
• Knowledge of SEO principles.
• An ability to perform well in a fast-paced environment.
• Excellent analytical and multitasking skills.
• BSc degree in Computer Science or relevant field

Technical skills:
• Strong experience in React, CSS and other user interface best practices
• Python with Django preferred
• User interface implementation
• Development of APIs
• AWS experience preferred but not required


Hiring Team Lead - Full Stack Developer with 5+ Years

Job Description:

We are looking for a Senior Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Senior Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. You will be acting as Team Lead for the Projects.

If you’re also familiar with Agile methodologies, we’d like to meet you.


• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software


• Proven experience as a Full Stack Developer or similar role
• Minimum 5 Years’ experience in Full Stack Developer.
• Minimum 1-2 Years’ experience as Team Lead Role for Python Projects
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Any Degree in Computer Science stream.

Subject Line: ART/FSD/423


Hiring Python Developer 2+ Years (Junior & Senior Roles)

We are looking for a Python Developer to join our engineering team and help us develop and maintain various software products.
Python Developer responsibilities include writing and testing code, debugging programs and integrating applications with third-party web services. To be successful in this role, you should have experience using server-side logic and work well in a team.
Ultimately, you’ll build highly responsive web applications that align with our business needs.

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions
• User interface implementation
• Development of APIs


• Work experience as a Python Developer
• Expertise in at least one popular Python framework like Django,
• React, CSS & other user interface best practices
• Knowledge of object-relational mapping
• Familiarity with front-end technologies
• Team spirit
• Good problem-solving skills
• AWS Preferred
• Experience in Healthcare or Fintech Domain Preferred
• Btech / Mtech, BCA/Bsc/MCA in Computer Science, Engineering or relevant field

Practical skills:
• Requirements management
• Agile development practices


HR / Recruiter Intern Contract for 6 Months


• Working on recruitment and selection as per company's requirements. (90% IT Recruitment + 10% Functional Recruitment).
• Source & screen the best resources and job applications through different job boards & social media platforms.
• Posting jobs and attracting talent through social networking.

Preferred Qualifications and Skills:
• Pursuing Bachelors/Masters degree in Business, Management or any related field.
• Bachelors/Masters degree in Business, Management or any related field.
• Excellent verbal and written communication skills.
• Excellent writing, editing and organizational skills.
• Time management and planning skills.
• Proficient in MS Office and Google suite.
• Ability to flourish with minimal guidance, being proactive, and handle uncertainty.


Project Manager

Department: Delivery – Project Management


As part of the Service Delivery team, the Project Manager is responsible for scoping, leading, and ensuring the success of deployments of solutions to customers and ensuring customer satisfaction and business success. The Project Manager will also work with the Centre of Excellence team, Resource Management team to Optimize and support the smooth functioning of the teams on solutions and resourcing.


· 8-12 years of experience in successfully managing medium to complex, enterprise software deployment implementations.
· Proven project management track record of high-visibility, large-scale projects
· Experience with off shore and on shore development model
· Extensive IT work experience is required
· Ability to develop business relationships and negotiate with clients and all internal stakeholders.
· Excellent verbal and written communication of technical issues is critical
· Hands-on experience leading large-scale Agile software development efforts
· Experience in eBusiness solutions or web system integration, especially in large-scale Commerce, retail management systems.
· Integrity driven to make and deliver achievable commitments
· Management skills including resource planning,setting expectation levels, scheduling, mentoring, and prioritizing.
· Oral communication including customer interaction, requirements analysis, and training
· Written communication experience with project work plans, SOWs, and executive briefings
· Understanding of system design and development environments
· Strong understanding or experience in best practice methodologies
· High-level understanding of Java, J2EE, JSP, JavaScript, CSS, SQL,
· PMI,PMP a plus

UG:B.Tech/B.E. - Any Specialization,
PG:Any Postgraduate - Any Specialization, MBA Preferred
Doctorate: Any Doctorate - Any Specialization,


Customer Support Voice Process 1+ Years

*Candidates with excellent verbal comms only need to apply*

Key Qualifications & Skills Required

Minimum of 1 year of experience with Customer Support Experience in an International Voice Process (no blended profile)

The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Should be quick learner and self-motivated.
Experience in banking and fintech domain will be an advantage only.

Job Description Voice:

Provide customer support and resolve customer queries via phone and email.
Hands on experience in handing in international customers is must.
Build credibility and trust with the customers by empathizing with their problem in words,
proactively understanding their needs and responding promptly thereby obtaining high
quality/ Customer Satisfaction
Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments
Experience with Jira, or similar customer support tools
Responsible to document customer transactions accurately in the appropriate systems, generate various reports as required.
Coordinate with the co-workers, lead persons and other departments as appropriate.

Note: Due to the current situation you will doing " WORK FROM HOME" until further notice from the organization.


Hiring Senior Digital Marketing Manager with 5+ Years in Ad Campaigns for US Clients

Job brief

If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels.

You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing managers will work with the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and on budget.


• Devising strategies to drive online traffic
• Developing and managing digital marketing campaigns for the company and its clients
• Managing online brand and product campaigns to raise brand awareness
• Improving the usability, design, content and conversion
• Responsibility for planning and budgetary control of all digital marketing
• Evaluating customer research, market conditions and competitor data
• Review new technologies and keep the company at the forefront of developments in digital marketing service
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate


• At least 5 years of experience in social media marketing
• Demonstrated experience in new media or social media strategy, implementation and measurement with solid understanding of social media platforms (Facebook, Instagram, YouTube, Twitter, etc.).
• Superior writing, communication, interpersonal, diplomatic and organizational skills.
• Ability to be actively engaged in a number of projects simultaneously, meet and enforce deadlines, take initiative, work independently to carry out complex assignments
• Proven working experience in digital marketing
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience in optimizing landing pages and user funnels
• Working knowledge of ad serving tools (e.g., DART, Atlas)
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Strong analytical skills and data-driven thinking
• Up to date with the latest trends and best practices in online marketing and measurement


Software Architect 5+ Years

Experience: 5+ Years

We are hiring a talented Software Architect professional to join our team.

Responsibilities for Software Architect
• Design, develop and execute software solutions to address business issues
• Provide architectural blueprints and technical leadership to our IT team
• Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform
• Collaborate with peer organizations, quality assurance and end users to produce cutting-edge software solutions
• Interpret business requirements to articulate the business needs to be addressed
• Troubleshoot code level problems quickly and efficiently

Skills required

• 5+ years of experience designing and implementing software applications
• Experience working on large-scale software projects and overseeing customized development of processes for multiple projects simultaneously
• Demonstrated knowledge of SQL, web applications, cybersecurity and open source technologies
• Experience developing software utilizing various coding languages including Java, Python, .net etc
• Outstanding collaboration and communication skill are essential
• Professional experience analyzing code for weaknesses and errors, and overseeing plans to improve them
• Experience designing secure software systems based upon industry-specific specifications


Hiring Junior Developers / Trainees

Trainee / Junior developer

Job Description

• 6 months Internship or experience in Python or .Net
• Experience/ Exposure in developing database driven applications using C#, .NET or Python etc (Windows/Web)
• Knowledge of JavaScript framework like JQuery & AngularJS will be good
• Demonstrated problem solving, analytic and troubleshooting skills.
• Strong written and communication skills.

You will have to support development and support projects.
Only those candidates who are flexible and has a zeal to learn and grow only need to apply.

Note: Candidates should work from Art Office in Infopark, Kochi.
So we prefer candidates who's near in Kochi.

Interested candidates may email their resume to mentioning the Job code ART/JrDev/426


Test Automation

• 5+ years of experience as a Test Automation Analyst/Engineer or similar role.
• Experience in a Windows based application development environment.
• Experience in writing and using transact-SQL queries,
• Experience in an low latency, high volume application test, with hands on experience using some of the following:
o Selenium
o Cucumber
o JMeter
o MS SQL/Windows
o Splunk
o Scripting/coding experience in Python, Powershell, SED, AWK.
o OpsView (Nagios)
• A logical approach and ability to think outside the box when problem solving and the flexibility to work in a fast changing 24/7 operational support environment
• Bachelor’s degree in Information Systems, Computer Science or equivalent technical discipline.
• Ability to deal with both technical and non-technical staff and all levels of management
• Excellent organisational, interpersonal skills
• A great communicator



Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
Independently analyze, solve, and correct issues in real time, provide problem resolution end-to-end.
Refine and automate regular processes, track issues, and document changes
Perform scheduled maintenance and support release deployment activities after hours.
Share domain and technical expertise, providing technical mentor-ship and cross-training to other peers and team members.
Experience of Performance and Tuning of both Server and Stored Procedures would be beneficia

5+ years MS SQL Server Administration experience required
Must have experience with SQL Server 2008 and modern version
Experience with Performance Tuning and Optimization (PTO)
Experience with backups, restores and recovery models
Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
Experience working with Windows server, including Active Directory


DevOps Engineer - ART/DevOps/005

DevOps role - IMMEDIATE Joiners NEEDED !!!!

We are looking for a devops/SRE engineer to take ownership of our platform. They should have a solid grounding in Cloud technologies, specifically in AWS. Essential skills, Docker - ECS – Python scripting – Development pipelines – Git, - They can also troubleshoot at all layers of the network stack.

Route 53
Security Groups
Cloudwatch Alams
Monitoring tools
Certificate management
Docker compose

Please mention the "Post" as the "Subject Line"

Email: ,


Production Support Analyst – ART/PS/004

Production Support Analyst profile being recruited is making sure that the existing software architecture within the business is working well and being used efficiently. You will be involved with a blend of programming and administration tasks; working with various stakeholders to resolve technical problems through analysis, diagnosis and solution definition. The role will require a balance of technical skills, business knowledge, troubleshooting expertise, and excellent soft skills.

Responsibilities include (but are not limited to):

• Provide technical and application support to the 24x7 operation (on a rota basis) of the production environment ensuring that Service Delivery meets the required standard.
• Deliver professional 2nd-3rd line application support for middleware and integration systems, performing in-depth root cause analysis or request fulfilment
• Drive excellence in application monitoring, log mining and performance tuning.
• Identify opportunities for more effective use of resource across the operations, 2nd Line and 3rd line support teams through co-operation, knowledge sharing, optimum allocation of tasks
• Produce high quality support documentation and diagrams on collaborative platforms e.g. Wiki
• Investigate and prioritise requests for support raised by business users.
• Investigate root cause and impact of incidents and escalate to 3rd line support and management where appropriate.
• Ensure all investigations and work undertaken is logged in a timely and comprehensive manner.
• Monitor progress of requests for support and ensure users and other interested parties are kept informed.
• Document and implement work rounds and revised procedures for both Application Support and Operations teams.
• Complete regular tasks to ensure system availability and follow up exceptions accordingly.
• Ensure correct procedures are followed and SLAs achieved when progressing tasks and that procedures and checklists are kept up to date.
• Focus on completing work within agreed timescales and reducing any downtime and operational impact
• Adhere to appropriate departmental and company procedures and policies: change control, security, auditing, release promotion, configuration management, incident management
• Change Implementation
o Participate in the planning and implementation of software and configuration changes to the live environment in accordance with release instructions, agreed service impacts and timescales.
o Work alongside project teams (analysts, developers, testers and implementation managers) during software release.
o Work with the operations team to ensure changes are implemented and handed over appropriately and ensure updates are made to operational procedures.

Qualifications and Experience

• 5+ years of experience as an Application/Production Support Analyst or similar role.
• Experience in a Windows based 24/7 environment including 1st/2nd line support
• Experience in writing and using transact-SQL queries
• Experience in an low latency, high volume application support role, administering, configuring & maintaining some of the following multi-tier environment:
o OpsView (Nagios)
o MS SQL/Windows
o Splunk
o Scripting/coding experience in Python or Powershell.XC

• A logical approach and ability to think outside the box when problem solving and the flexibility to work in a fast changing 24/7 operational support environment
• Bachelor’s degree in Information Systems, Computer Science or equivalent technical discipline.
• Ability to deal with both technical and non-technical staff and all levels of management
• Excellent organisational, interpersonal skills
• A great communicator
• Proven experience with several of the following
o Oracle
o .NET
o Firewalls
o Internet security
o Java Frameworks
o IIS Server knowledge
• Experience in the financial sector, ideally involving payment processing
• Experience of working in a high pressure environment where system functionality has a direct effect on the bottom line.
• Understanding of transaction processing systems, preferably with some exposure to electronic point of sale and ATMs
• Knowledge of ITIL (the IT Infrastructure Library) for service management

Additional Information
• This role provides 24/7 out of hours support on a rota basis.
• Flexibility with working outside of core business hours at short notice
• Working in international business and support hours may incorporate extended business hours in order to accommodate local working times

The project operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.