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Art Technology and Software.

Ground Floor,
Thapasya building,
Infopark, Kakkanad
Kochi –682 030.

Phone0484-2415244
emailart-hr@artechsoft.com

Career Opportunities:

Junior Software Developer (1+ years)

Art Fintech Software Development Professional Trainee Programme

Immediate joining

Art invites Software developer applicants following can apply:

* 1-3 Years experience in programming with B-tech/ Post Graduates in IT
* Full time permanent job

1. To train & upskills software development skills for the fintech industry on the Microsoft platforms.




Email: dona.j@arttechgroup.com

Frontend Developer- 3+ years

Position Summary:

We are looking for an experienced React developer for a Fintech company to join our small, friendly and bright engineering team. We dedicate ourselves to the development of financial applications that make life easier for ordinary families, for parents, kids, caregivers and caretakers. The job requires commitment and care but offers flexibility, lots of room for personal learning, contribution and responsibility. You will ideally have working experience with React and JavaScript, HTML, CSS and experience consuming REST API. Basic knowledge of Git and Linux is required. Exposure to Docker(containerization) and AWS would be great!


Requirements:

• Strong work experience as a Frontend developer with React and JavaScript

• Ability to convert design ideas to implementation with speed and creativity

• Consuming Rest APIs

• Working with nginx/apache servers

• Writing frontend test cases and assisting in automation

• The ability to work in an AWS environment with CI (Jenkins) and familiarity with Kibana.


Technical Environment:

• Frontend Technologies: React, JavaScript, Nodejs, HTML, CSS

• Backend Technologies: Python, SQL

• Infrastructure: Linux, AWS, Git/GitHub, Jenkins, Kibana.

Email: art-hr@artechsoft.com

Junior Customer Support Analyst 2- 4 years Experience

Job Summary

Customer Care Analysts ensure customers, some of the world’s leading cards and payments programs, benefit from the highest levels of Customer support and expertise in their extensive use of the payment platform and services we provide.

Key responsibilities include, but are not limited to:
Being a named point of contact/ownership of service for a group of clients as well as part of a team supporting all clients on a pool basis
Detailed understanding of the customers business (products, customer journeys, volumes) and needs
End to end ownership of client requests to successful and timely resolution
Advocacy for clients where requirements which are new to company or not currently prioritized
Providing analysis on card/transaction data
Understanding, following and adhering to defined incident management procedures and communication plans
Appropriate escalation of potential issues as per defined processes, providing the required information needed to investigate thoroughly.

The role offers multiple exciting career progression paths within the company : Technical Support, Account Management, Testing and Project delivery.

Skills, Ability and Experience

Essential

A track record of success in a B2B client facing service role, preferably in cards, payments, technology or a similar sector
An understanding of transaction processing systems, electronic Point of Sale and ATMs
Keen attention to detail
A strong sense of urgency
Excellent oral and written communication skills in English
Ability to perform both within a team and autonomously
Experience in office software applications such as Word, Excel, email and browsers
Experience in an operational environment
Have a genuine passion for technology

Desirable

Experience with the following:
o Monitoring tools and dashboards
o JIRA Service Management/Confluence
Experience of working in a fast-paced environment where client service is time critical and has a direct effect on the bottom line

Email: anjana.s@arttechgroup.com

Senior Infrastructure analyst

Infrastructure Analyst
Job description
Line Manager: Head of System Architecture
Job Type: Full-time



Global Processing Services (GPS) is the issuer processor whose platform is enabling many of today’s most high-profile fintech innovators and disruptors. GPS is certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally.

GPS enables the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

At the heart of its capability is GPS Apex, its single global issuer processing platform. Built entirely by its own payment experts, GPS Apex offers easy integration with Issuers, Programme Managers, card manufacturers and many other service providers.

GPS has integrated with over 40 issuing banks globally and operates programmes for 100+ clients in 60 countries using over 150 currencies, enabling its clients to innovate and deliver exciting new value propositions for end users around the world.

Job Summary

GPS utilises Internet based networks as a core component of their business model. The company maintains a multi-site private on-premises network, has integrations with cloud services, and manages a portfolio of globally dispersed clients.

The candidate will join a global Infrastructure team operating out of the UK, South Africa, India and Australia. Working with a growing team of operations and application support staff in Australia, the candidate will provide follow the sun support for our global platform.

The candidate must have an in-depth knowledge technical knowledge of Windows Server running on VMware and AWS including management of the underlying estates. Ideally with experience working in a finance or similar secured environment, the candidate will be required to undertake BAU and project activities.

Due to the nature of the role, the candidate will be required to help support the network infrastructure to a competent level, with knowledge of Palo Alto devices a significant advantage.

The role is based on Australian working hours but the role may require the candidate to work unsocial hours and participate in a global on-call rota.



Skills, Ability and Experience

Essential:

Excellent Windows Server specialist 20xx, AD and networking running on hybrid cloud.

AWS management of multiple accounts, implementation, and automation. (VPC Design/Routing/ACL/EC2 sizing)

Enhanced Windows security, multiple domains, vulnerability management

VMware ESX and Veeam backup.

DEVOPS, build and administration automation, scripting and PowerShell.

On-premise hardware management ideally IBM/Lenovo with SAN/iSCSI troubleshooting.

Alerting, Capacity and configuration management.

Knowledge and understanding of Networks, Firewalls, VPNs

Firm understanding of Information and Cybersecurity security experience in either in PCI DSS, finance, or a similar secured network environment.

IT Security(IAM, Policies, ACL, Security Groups)

Excellent communication skills working with internal customers and Infrastructure team.

Excellent documentation skills, including skills transfer. Attention to detail.

Demonstration of basic project management, running migration projects.

Excellent troubleshooting skills



Desirable:

Palo alto operations and troubleshooting skills

Automation Terraform and Ansible and other automation tools.

Industry wide certifications, Microsoft, AWS, VMware.

Microservice. Application virtualisation with .net core.

IBM Storwise experience and troubleshooting.

Experience with Tripwire, CyberArk, AppDynamics would be advantageous

Support Developers/Devops/CI-CD functionality

ITIL

Linux skills.

App-Dynanics/Nagios/SNMP/SEIM integration.



Other -
GPS operates in a secure environment. All candidates will be Credit and Background checked to the extent permitted by law.

Please mention the "Post" as the "Subject Line"

Email: anjana.s@arttechgroup.com

Implementation Executive ( 1-4 years Experience )

Implementation Executive

Reporting structure: Implementation Team Lead
Job Type: Full-time
Immediate joiners

Job Summary:

The Implementation Executive with participate in customer implementation initiatives, supporting the Implementation Manager taking responsible for aspects of the project delivery including responsibility for client configuration on the APEX platform. As an Implementation Executive you will learn (over time) all functional aspects of an implementation initiative. As part of this role, you will also help manage change requests own smaller non-technical projects across our existing client base. The Implementation Executive role will be liaising externally with partners and collaborate closely with internal teams.

Responsibilities include but are not limited to:

• Supporting implementation managers and customers in delivery of initiatives
• Learning on the job to build personal knowledge of an array of functional capabilities (moving from beginner to expert)
• Configuration on the Client Apex platform in both test and production
• Managing small, less technical projects
• Defining project requirements at a high level
• Following pre-defined processes to deliver change requests
• Manage client expectations and liaise with technical teams for technical support
• Performing pavement testing where necessary
• Providing regular updates to stakeholders
• Raising and manage tasks, issues or change requests as they arise using JIRA
• Ensuring all documentation is clear, concise and understood by Clients and Colleagues
• Peer reviewing documentation to provide support and quality assessment
• Regular progress calls scheduled with clients and partners
• Assisting with continuous process improvement internally and contributing to CLIENT internal Wiki (Confluence)
Ability and Experience

We are looking for someone who:

• Is willing to learn and has a keen interest in building a career in payments
• Curious whilst also being detailed orientated and willing to build up knowledge of a wide variety of functional capabilities
• Has had exposure to financial services, some experience in Payments / Cards would be a bonus
• Has an interest in the current trends taking place withing the payments industry
• A technical background would be ideal
• Exposure to requirement documentation
• Ability to follow a defined process in a structured and methodical manner
• Is keen to develop further and increase knowledge
• Analytical approach to problem solving
• Has a proactive / can do approach
• Fosters collaboration and has a positive attitude
• Takes responsibility to further own learning and development
• Keen attention to detail
• Exposure to project management / project planning would be desirable

CLIENT operates in a secure environment. All candidates will be Credit and Background checked to the extent permitted by law.

Email: dona.j@arttechgroup.com

Senior Python Developer (3-5 years experience ) IMMEDIATE JOINERS

PYTHON DEVELOPER

We are looking for an experienced python developer for a Fintech company to join our small, friendly and bright engineering team. We dedicate ourselves to the development of financial applications that make life easier for ordinary families, for parents, kids, caregivers and caretakers. The job requires commitment and care but offers flexibility, lots of room for personal learning, contribution and responsibility.
You will ideally have strong experience with Python, Flask, boto3, sqlalchemy and docker. Exposure to basic html/css/JS/Node and AWS would be great!

• Required Skill Set:
1. Python programming concepts
2.Unit testing and debugging
3.Flask, REST API
4. SQL basics
5. Ability to think in terms of quality and security
6. Grasp of code version control (Git)
7. Capacity to communicate succinctly, both verbally and in writing
8. Good work ethics and self-organisation within a team

• Desirable Skill Set:
1. Familiarity with financial systems
2. Familiarity with containerization Docker, docker-compose
3. Familiarity working with an orchestration platform like AWS or Openstack
4. Experience debugging and maintaining complex systems
5. Exposure to CI/CD tools like Jenkins
6. Understanding of ORM, Postgres and NoSQL
7. Exposure to Java script/Coffeescript, node is a plus

Technical Environment:

• Python, flask/fastapi, sqlalchemy, boto3, logging, pytest/nosetest/unittest, moto/mock, faker, alembic
• Docker, AWS, Jenkins, Kibana

Email: dona.j@arttechgroup.com

Customer Support Voice and Non-Voice

Customer Support Voice and Non-Voice
Job description
Job Type: Full-time


Job Summary
Customer Care Analysts will handle a range of queries on behalf of cardholders and account holders. These queries can be generated by either phone, chat, or email (with a view to offer other channels going forwards i.e., social) depending on the client. Interactions are routed via our web-based platform all our advisors currently access. In addition, we also have access to client platforms to support queries.

Key responsibilities include, but are not limited to:
• Being a named point of contact/ownership of service for a group of clients as well as part of a team supporting all clients on a pool basis
• Detailed understanding of the customers business (products, customer journeys, volumes) and needs
• End to end ownership of client requests to successful and timely resolution
• Advocacy for clients where requirements which are new to company or not currently prioritised
• Providing analysis on card/transaction data
• Understanding, following and adhering to defined incident management procedures and communication plans
• Appropriate escalation of potential issues as per defined processes, providing the required information needed to investigate thoroughly.


Skills, Ability and Experience
Essential
• Excellent oral and written communication skills in English
• A track record of success in a B2B client facing service role, preferably in cards, payments, technology, or a similar sector
• Keen attention to detail
• A strong sense of urgency
• Ability to perform both within a team and autonomously
• Experience in office software applications such as Word, Excel, email and browsers
• Experience in an operational environment
• Have a genuine passion for technology

Desirable
• English language support.
• Potential support hours could include:
o 8am to 8pm GMT
o 8pm to 8am GMT
o 24/7 support
• Advisors would need to be able to access the Dialect platform to handle queries across multiple channels - voice / chat / email (our platform is cloud based and runs on Amazon Connect)
• Advisors would need to be able to access client platforms
• Candidates who are ready to work on 24/7 support can apply.
Other

We operates in a secure environment. All candidates will be Credit and Background checked to the extent permitted by law

Email: anjana.s@arttechgroup.com

Business Analyst/Product Owner

Duties and Responsibilities

As a Product Owner/ Business Analyst in the organisation you will be responsible for defining and prioritizing the backlog for the team(s) which you are working with. Your role and responsibilities include but are not limited to:

Act as a Product Owner for your Agile development team(s), working closely with internal Product Managers to understand product functionalities and its customization.
Collaborate and communicate with clients on understanding their business needs & requirements and representing these back to the internal Product Managers and your agile development team(s).
Act as the clients advocate within the company, whilst collaborating with the client on best practices and solutions to best maximise business value for the product.
Own and facilitate the refinement of requirements into epics and user stories for the development teams to implement including collaborating with the team-leads, architects, and product managers.
Create and maintain the product backlog, including prioritizing stories to be included in the future release cycles.
Support teams during the development iterations by providing clarifications, adjustment to risks, changes in scope, reprioritizing and approval of “done” stories and features and providing demos to internal and external stakeholders.
Participate in on site client workshops, providing walkthrough of product features including live demos and product backlog insight.
Work closely with product management and senior management in order to create a product that fits the company portfolio.
Be the primary contact for business queries related to the modules and core services for which you have responsibility.
Look to continually improve the product development process and methodology to improve quality and efficiency.
Provide client user training (on-site or remotely) and assist production of client user documentation.
Identify product enhancements, in conjunction with the Product and R&D teams. Identifying potential additional revenue opportunities. Collaborating with clients about the product vision, strategy, features, and prioritization

Experience

3-5+ years’ experience as a product owner/business analyst with direct client interaction.
Excellent understanding of the Software Development Life Cycle and in particular experience in working on Scrum projects.
Experience of backlog management and the use of supporting tools such as JIRA.
Experience running client workshops for requirement gathering both on-site or remotely and developing/maintaining a client relationship throughout the project.
A PLUS - Experience in postal, banking or financial services industries or related software vendor arena.

Qualifications

Bachelor’s Degree in Business or IT
Certification in one or more Agile methods and relevant business analysis methods
An equivalent combination of relevant experience and/or education/training
Understanding of the postal industry and/or point of service solutions a plus as well as a technical aptitude or experience.

Personal Skills

Strong interpersonal and communication skills and the ability to work well in a collaborative environment, with excellent negotiation & influencing abilities.
Willingness and ability to learn the business domain and become a subject matter expert.
Ability to balance client and company needs in conduct of projects. Collaborating with clients about the product vision, strategy, features, and prioritization
Enthusiasm for the role and commitment to achieve objectives and meet deadlines.
Fluency in English is required to be able to work with clients and internal teams

Email: krishna.s@artechsoft.com

.NET Developer

We are currently recruiting a Software Engineer (.NET) to join the development team. You will be part of the team designing and developing new core platform, which is the foundation for our customized POS solutions that can run on WPF, UWP, iOS, and Android. Using the Agile Scrum methodology, you will be working in sprints to implement new core features, as well as working on customized implementations that leverage the core platform.

Location- Cochin

Experience- 3+ years

Duties and Responsibilities-
• Technical ownership of customer projects.
• The development of new features, modules and products.
• Utilise best practices and design patterns to write clean, efficient and elegant code.
• Troubleshooting, debugging and resolving technical issues.
• Writing Unit Tests.
• Assisting with the design and architecture of the core products.
• Performance tuning applications.
• Mentoring and assisting other members of the development team.
• Participating in code reviews.
• Other ad hoc duties as assigned.

Experience
• A degree or higher in Computer Science or related discipline from a recognised 3rd level educational institution.
• Minimum 8 years’ experience working in a similar role
• Excellent knowledge of Microsoft .NET framework and specifically C#.
• Experience working with mobile devices.
• Knowledge of Xamarin or WPF a distinct advantage.
• Experience of full projectlifecycle.
• Experience in POS development with peripheral integration (desirable).
• Data driven UI architecture (desirable).

Person Specification
• Good problem solving skills.
• Self-motivated.
• Willingness to keep up with the latest technology trends.
• Ability to work as part of a team.

Technical Skills
• .NET / C# / .NET Core
• PCL & Shared Code
• Threading
• IoC / Dependency Injection
• Design Patterns
• WPF
• MVVM
• XAML
• Xamarin Forms (iOS, Android, Windows Phone, UWP)
• NUnit / NSubstitute
• XML & JSON

Email: art-hr@artechsoft.com

Release and QA Lead- 8+ years

Immediate Joiners Preferred


Roles and responsibilities include -

• Schedule release windows and release events

• Plan "Game Day" for release events

• Enforce all approvals are in place before release

• Check / Review the Test Cases document

• Check that testing of all elements of the release is satisfactory before delivery to production

• Identify development teams at risk of not making a release window

• Support key stakeholders impacted by a release (make sure training happens)

• Analyze requirements during the requirements analysis phase of projects.

• Keep track of the new requirements from the Project.

• Forecast / Estimate the Project future requirements.

• Escalate the issues about project requirements (Software, Hardware, Resources) to Project Manager / Test Manager.

• Escalate the issues in the application to the Client.

• Assign task to all Testing Team members and ensure that all of them have sufficient work in the project.

• Communication by means of Chat / emails etc. with the Client

• Act as the single point of contact between Development and Testers for iterations, Testing and deployment activities.

• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.

• Ensure content and structure of all Testing documents / artifacts is documented and maintained.

• Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization.

• Review various reports prepared by Test engineers.

• Log project related issues in the defect tracking tool identified for the project.

• Check for timely delivery of different milestones.

• Identify Training requirements and forward it to the Project Manager (Technical and Soft skills).

• Motivate team members

• Training of new members of the team

• API testing and documentation creation

Email: art-hr@artechsoft.com

Manual QA- 3+ years

Responsibilities :

- Creating tests to identify issues with software before the product launch

- Identifying and analyzing any bugs and errors found during the test phase

- Documenting results of tests for the software development team

- Reporting on test results, and collaborating with software developers to fix issues

- Recommending improvements in software to enhance user experience

- Motivating the development process for efficiency and performance

- Maintain updated knowledge of industry trends and advancements

- Planning, organizing, monitoring and oversight of all phases of testing.

- Work alongside the Development team during the software development cycle to ensure meticulous planning and test execution, allowing for seamless and controlled hand-off to production.

- Applies testing tools and technologies to support the testing process and framework across an integrated Agile software development lifecycle.

- Accountable for adherence to procedures and deliverables, defect leakage targets, root cause analysis and process improvements in collaboration.


Qualifications:

- 3+ years of relevant QA technical experience and experience with Functional, Exploratory, and Regression testing initiatives

- Expert understating of SDLC and QA Concepts, metrics analysis, methodologies and documentations standards

- Knowledge of tools, concepts, and methodologies of QA, as well as ensuring the technical translation of requirements into test plans

- Clear communicator(written and verbal)- to ensure the ability to write test plans and test cases and ability to work with a wide range of stakeholders

- Experience in doing Performance testing using tools such as JMeter is a plus.

- Experience in doing Security testing using tools such as Owasp Zap is a plus.

- Ability to focus on deadlines and deliverables- ensures the ability to find the defects and bugs quickly, for validating deliverables to meet functional and design specifications and requirements.

- Experience with Web Service APIs and related technologies (REST, JSON, XML, and SOAP)

- Experience in integration testing, web services testing.

- Scripting experience is a plus.

Email: art-hr@artechsoft.com

QA Automation Engineer- 3+ years

The QA Automation Engineer develops automated test scripts for end-to-end regression testing of the Escher solutions. The QA Automation Engineer is a member of the Escher testing team, and works alongside developers, QA Engineers, Business Analysts and other Escher and client resources.

Duties and Responsibilities

Develop, design, and maintain comprehensive test scripts based on user stories, use cases or requirements

Report/Log defects found with accuracy (steps, condition, etc), with analysis and recommend solutions considering client’s operation whenever applicable

Execute build and installation of automated testing environment

Maintain automated test environments and ensuring installed with latest deliverables

Prepare other test related documents (traceability/defect matrix, test results, etc)

Prepare customer and release management deliverables, as needed (e.g., release notes, installation instructions, release deliverables, etc)

Handle multiple tasks and projects

Provide inputs on test challenges or risks during test planning or execution

Challenge developers and product with solutions

Recommend and maintain improvements in software implementation to enhance customer satisfaction and experience

Recommend and maintain improvements in QA process or procedures

Estimate automated testing effort for Change Requests or other testing activities as required

Perform demonstrations internally or to clients and stakeholders as needed


Qualifications

3+ years in Software QA Automation Testing

Degree in Computer Science, Engineering, or a related subject

Strong knowledge of Agile testing methodologies and best practices

Experience with executing different testing types of testing (functional, integration, end-to-end, performance, etc)

Solid experience in testing a variety of complex environment and products

Able to work in a fast-paced environment

Able to work on multiple projects and tight deadlines

Able to perform testing activities with minimal supervision or no direction

Able to understand technical and implementation details

Strong written and oral communication skills

Experience with point-of-sale and peripheral integration testing is a plus

Software Testing or Quality related certification is a plus


Personal Skills

Team player

Exceptional attention to details

Excellent analytical and high-level problem-solving skills

Advanced written and verbal communication skills and good presentation skills

Self-motivated and proactive requiring minimal supervision

Interactive and ability to relate with others both internal and external

Technical Skills
• Python/Java
• Appium (or other mobile testing technologies)
• Selenium
• Experience creating automated software tests without the use of an automated recording tool
• Git
Helpful:
• C#
• WinAppDriver (or other WPF testing technologies)

Email: art-hr@artechsoft.com

Service Monitoring Analyst 2-4 years Experience

Job Summary

Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).

Desirable

Experience with the following:
-Monitoring tools and dashboards
-JIRA Service Management/Confluence
- ITIL
- Incident Response

Key responsibilities include, but are not limited to:

Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)
Eyes on glass
Dashboard monitoring
Investigation of alerts
A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions
Immediate escalation of potential issues as per defined processes
Continually improving the effectiveness and targeting of monitoring
Providing insights to clients and colleagues from monitoring
The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery.

Skills, Ability and Experience

Essential

A track record of success in a monitoring role.
Background in Financial Services, understanding of Cards is desirable
An understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage
Keen attention to detail
A strong sense of urgency
Excellent oral and written communication skills in English Ability to perform both within a team and autonomously
Experience in office software applications such as Word, Excel, email and browsers.
Have a genuine passion for technology


Experience of working in a high-octane environment where client service is time critical and has a direct effect on the bottom line

Email: aparna.m@artechsoft.com

Senior / Lead Recruiter Permanent (5+ years exp)

Job brief:
Budget 30k-40k


We are looking for a Senior Recruiter with full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees and managing a small team of recruiters.

Preference for Immediate joiners
Work from office

Responsibilities
• Manage the complete recruitment life-cycle.
• Lead a team of recruiters (5+ Nos)
• Conduct interviews in-person, by telephone, or Skype/Teams.
• Complete reference checks.
• Negotiate employment offers.
• Manage your job requirements load so that your team and managers see your progress.
• Document your work using our Applicant Tracking System.
• Recommend best practice solutions based on past experience, research, and visionary thinking.
• Ensure high-quality candidates for Talent Acquisition.
• Actively suggest new recruiting efforts and help us think of innovative solutions to hiring the best talent.
• Effectively present the management team the candidates you source in weekly meetings.
• Build and manage relations and ensure a positive image and awareness of the company is promoted at all times.
• Locate, establish, and qualify passive candidates outside the Internet Job Boards.
• Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, and legislative changes).


Requirements:

Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
Hands-on experience with recruiting software,
Excellent communication and interpersonal skills
Strong decision-making skills


Mail to
Deepthi Ajay (Delivery Manager)
deepthi.ajay@arttechgroup.com

Email: aparna.m@artechsoft.com

Service Monitoring Analyst - LEAD (4+years exp)

Job Summary

Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).

Desirable

Experience with the following:
- Experienced in handling a team
- Monitoring tools and dashboards
-JIRA Service Management/Confluence
- ITIL
- Incident Response

Key responsibilities include, but are not limited to:

Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)
Eyes on glass
Dashboard monitoring
Investigation of alerts
A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions
Immediate escalation of potential issues as per defined processes
Continually improving the effectiveness and targeting of monitoring
Providing insights to clients and colleagues from monitoring
The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery.

Skills, Ability and Experience

Essential

A track record of success in a monitoring role.
Background in Financial Services, understanding of Cards is desirable
An understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage
Keen attention to detail
A strong sense of urgency
Excellent oral and written communication skills in English Ability to perform both within a team and autonomously
Experience in office software applications such as Word, Excel, email and browsers.
Have a genuine passion for technology


Experience of working in a high-octane environment where client service is time critical and has a direct effect on the bottom line

Email: aparna.m@artechsoft.com

Senior Operations Manager (6+ years exp)

No of Openings -1
Salary - 40k-60k
Reporting to CEO



Job responsibilities -



Undertake the development, implementation, monitoring and reporting of the Operations Plan to meet the strategic goals and interests of the business. Meet all regulatory & compliance requirements.
Ensure that cohesive governance and risk management policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers; and fully comply with organizational, business, regulatory requirements.
Work in the Senior Management Team to improve operational systems, processes, and policies to support management reporting, information flow and management, business processes and organizational planning.
Prepare SOPs and ensure compliance by all departments
Perform quality controls and monitor KPIs



Requirements
6+ Years experience
Proven work experience in an Operations Manager or similar role
Knowledge of organizational effectiveness and operations management
Experience in creating SOPs and compliance check lists
Excellent communication skills
Leadership ability
Outstanding organizational skills
Degree in Business, Operations Management or related field

Email: aparna.m@artechsoft.com

Finance Manager ( Full Time Work From Office Job ) 8+ yrs exp

Finance Manager
8+ years of experience
Budget : 40k-50k

Reporting to the MD, Finance Manager will be responsible for overseeing of all finance, accounting, and reporting activities.

The candidate will be responsible for overall Accounting , Budgeting, Annual forecasting, Balance sheet finalization, Inventory Control, Payments, Payroll, ESI &PF for the group companies.


Activities and Tasks:

The responsibilities would include, but not be limited to, the following:
Overseeing all accounts, ledgers, and reporting systems ensuring compliance with appropriate accounting standards and regulatory requirements;
Internal control
Coordinating all audit activity;
Presenting the Monthly report to the Senior Management team.

Qualification : BCom, MBA with knowledge of Tally.

Experience : Minimum 8 years with at least 2 years in team leading position


Job Type : Working from office full time.

Email: aparna.m@artechsoft.com