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Suyati Technologies Private Limited

2nd Floor, B-Wing,
Thapasya building,
Infopark, Kakkanad,
Kochi 682030

Phone91-484-4060800
emailpjoseph@suyati.com

Career Opportunities:

Business Analyst

Job Description:

Position : Business Analyst

Location : Kochi/ Bangalore

Experience : 2 - 3 years


Minimal qualifications include:

A Bachelor’s / Master’s degree
2 – 3 years of experience as a business analyst
Working knowledge of web platforms listed below is a good to have
CRM – Salesforce or MS Dynamics
CMS – Sitecore, Sitefinity, WordPress, etc.
Experience in Retail, e-Commerce, Insurance, or Manufacturing domains is a must
Experience in CX consulting initiatives is an added advantage
B2C Based application development Experience is a must
Familiarity with standard Business Analysis practices, tools, and best practices

Detailed Job description:

Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Construct workflow charts and diagrams; studying system capabilities; writing specifications
Improve systems by studying current practices; designing modifications
Recommend controls by identifying problems; writing improved procedures
Define project requirements by identifying project milestones, phases, and elements;
Monitor project progress by tracking milestones; resolving problems; publishing progress reports; recommending actions
Maintain user confidence and protect operations by keeping information confidential
Prepare technical reports by collecting, analyzing, and summarizing information and trends
Contribute to team effort by accomplishing related results as needed
Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the client group
Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required, and presents findings of studies to client committees
Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Analyze and understand client demographics to identify CX opportunities; drive engagements with a focus on building customer experience as a whole

Requirements:

Bachelor’s Degree in the appropriate field of study or equivalent work experience
Microsoft Access and/or SQL experience preferred
Ability to impact operations and effect change without being confrontational
Detail-oriented, analytical, and inquisitive
Ability to work independently and with others
Extremely organized with strong time-management skills

Email: abasil@suyati.com