11G, Tower B, Trans Asia Cyber Tower, Infopark Phase 2, Cochin – 682 303
Senior Customer Support (Immediate Hiring)
We are looking for a Customer Support Specialist to join our Hotpack Global Delivery Centre in Cochin to provide prompt and timely support to our customers.
• Respond to customer queries in a timely and accurate way via Live Chat, Email or phone.
• Identify customer requirements and help customers via Live Chat.
• Update our internal databases with information for follow up and other useful discussions.
• Monitor customer complaints on social media and reach out to provide assistance.
• Inform customers about our products and services.
• Follow up with customers to ensure their issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Assist in training junior Customer Support Representatives.
Requirements and skills
• 1 – 3 years’ experience as a Customer Support Specialist or Live chat experience is preferred.
• Familiarity with Ecommerce industry is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication (English and Hindi) and exceptional customer service skills.