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Brennan IT India Private Limited

11 H, Tower-2, Trans Asia Cyber Park, Infopark SEZ Phase 2, Ambalamedu, P.O, Puthenkurish, Kerala 682303

Phone8097548206
emailindia.recruitment@brennanit.com.au

Career Opportunities:

Network Engineer L2

Purpose of Role

To provide 2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff.
To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers,
Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA’s as agreed
are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as
measured by Client Satisfaction ratings.

Key Responsibilities

Your activities and duties may include but not limited to:
• Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to
restore the customer services
• Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers
• Act as technical escalation point of contact for Level 1 engineers and all other internal and
external issues in regards to Brennan Voice and Data services
• Responsible for improving performance for the customer network, devices and services
• Responsible for cross functional coordination to resolve internal and customer related issues
• Maintaining internal and customer communication during the ticket resolution
• Escalating issues to next level as per define procedures
• Responsible for documentation of customer network and updating internal knowledge database
• Execute project tasks, including but not limited to gathering customer technical requirement,
configuring router, switches, firewalls and other associated network devices if any.
• Creation of MOP/SOP and responsible for change management
• Assist is creation of Root Cause analysis (RCA)
• Adherence and compliance to the defined processes and tasks assigned
• Training and Mentoring Level 1 network engineers and other staff as necessary

Key Competencies

Candidate Must have Skills – MPLS, BGP, Routing, Switching, QoS, IPSEC, Firewall (any Vendor).

Essential

• 5 to 9 yrs. of experience in technical network support role preferably in Managed Services or
Telecom provider environment.
• Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols)
• Good troubleshooting experience on multiple networking platforms and technologies (Cisco,
Huawei, Juniper, Fortinet etc.)
• Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and
networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc.
and switching protocols like VLAN, Trunking, Dot1x, VTP, STP etc.)
• Good knowledge on GRE, IPSEC VPN’s, SSL VPN’s, NAT/PAT
• Good knowledge/hands-on on MPLS, QOS, Service Provider Routing (advanced BGP) and other
advanced network technologies.
• Hands on SDWAN, DMVPN, Fortinet ADVPN will be an added advantage.
• Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos, Fortinet) and
wireless technology (Cisco Meraki) etc.
• Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc.
• Good verbal and written communication skills
• Passion and focus for customer service
• Excellent problem solving and analytical skills
• Proven ability to work within and across teams
• Good coordination skills and ability for multi-tasking
• Capability to build and maintain relationships with customers and staff
• Ability to learn new technologies
• A “do whatever it takes” attitude and proactive approach
• Knowledge on ITSM tools and processes
• Experience in supporting international clients
• Willing to work in shifts

Desirable

• Experience in working with managed services or telecommunication provider
• ITIL Service Management Foundation accreditation
• Knowledge on Voice technology (VOIP protocols, PBX etc)

Key Qualifications

Essential
• Bachelor’s Degree Or relevant experience & proficiency
• CCNA Must be Valid and also CCNP in Routing & Switching (Atleast 1 Paper Must be completed)

Desirable
• Bachelor’s Degree in Engineering (Electronics or Telecommunications)
• CCIE (Written) or equivalent in Routing & Switching or Security

Email: kesiya.mathew@brennanit.com.au

Senior/Mid Technical Dynamics 365 CRM Technical Consultant

PURPOSE OF ROLE

This role requires a technology specialist who will be focused on Triaging, Investigating and Resolving problems for custom solutions using Dynamics 365 CE / CRM / Power Platform and viewed as trusted support resource by clients. The Support Consultant will primarily assist with support tickets but may also assist and progress towards a Senior Consultants role either within the Support or Projects stream of work.

Key Performance Indicators

Some of your responsibilities will also be linked to KPIs and where applicable we have outlined these.
We have also noted which KPIs are required to be achieved in order to receive your Bonus and/or equity entitlements; these are marked as “Bonusable”.

Other responsibilities may arise from time to time and as required and Responsibilities and KPIs will be changed on a regular basis in consultation with you.

Essential
This role requires the follow Competencies and Experience;
? Preferred 2 – 5+ years of Dynamics 365 CE and/or Power Platform design & configuration experience
o Specific areas of .NET Plug-in development, Javascripting, Worklow configuration,
Logic Apps, Power Automate, understanding data models, etc
? Good Experience in most of the following:
o JavaScript, C#, .NET, Web API Services, React, Angular, Angular JS
? Demonstrated experience implementing solutions utilising PowerApps & Flow is highly
desirable
? Excellent verbal and written communication skills
? Excellent decision making / problem solving skills
? Ability to autonomously manage day-to-day client and technical issues
? Ability to work in a billable hour target environment
? Able to build and maintain relationships with customers
? Strong Team Player
? Technical troubleshooting of issue

Email: kesiya.mathew@brennanit.com.au

IT Analyst

Brennan has couple of positions open for our Service desk. This role would require you to closely work with our 250+ Australian clients to resolve their technical issues.


Purpose of Role:

• MUST have atleast 6 months of experience in IT Service Desk / Windows Server / Wintel / Technical
Support / Remote Support Services.
• Experience dealing with international clients or customers Preferred
• To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff.
To coordinate, collaborate and escalate task within established timelines.
• To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client
Satisfaction ratings.

Essentials Skills:

• Excellent communication skills with international calling customer experience is preferred .
Great customer service experience is must.
• Basic understanding of Technical Support role Windows Sever 2008/2012, Active Directory, O365.
Outlook Configuration, basic troubleshooting.

General Requirements:

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone; good phone skills, professional demeanour,
previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve
it.
• Ability to handle constantly changing flow of call flow; remain productive during slow times, be able
to multitask effectively during busy times, exercise patience and professionalism during stressful
situations.
• Ability to think around problems and come up with creative solutions
• Ability to work with or without direct supervision.

Desired Skills:

• VMware, DHCP, DNS, Group Policy, Hyper-V, VMigration, SCOM, SCCM - Knowledge is highly
preferable

Email: kesiya.mathew@brennanit.com.au

Network Engineer L1

Purpose of Role

To provide 1st/2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA’s as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Key Responsibilities

Your activities and duties may include but not limited to:

• Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services
• Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers
• Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services
• Responsible for improving performance for the customer network, devices and services
• Responsible for cross functional coordination to resolve internal and customer related issues
• Maintaining internal and customer communication during the ticket resolution
• Escalating issues to next level as per define procedures
• Responsible for documentation of customer network and updating internal knowledge database
• Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any.
• Creation of MOP/SOP and responsible for change management
• Assist is creation of Root Cause analysis (RCA)
• Adherence and compliance to the defined processes and tasks assigned
• Training and Mentoring Level 1 network engineers and other staff as necessary

Key Competencies

Essential

• 2 to 5 yrs. of experience in technical network support role preferably in Managed Services or Telecom provider environment.
• Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols)
• Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.)
• Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.)
• Good knowledge on GRE, IPSEC VPN’s, NAT/PAT
• Good knowledge on MPLS, QOS and other advanced network technologies
• Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos) and wireless technology (Cisco Meraki) etc.
• Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc.
• Experience in supporting international clients
• Willing to work in shifts

Desirable

• Experience in working with managed services or telecommunication provider
• ITIL Service Management Foundation accreditation
• Knowledge on Voice technology


Key Qualifications

Essential

• Bachelor’s Degree or relevant experience & proficiency
• CCNA Certified.

Email: kesiya.mathew@brennanit.com.au

Associate Provisioning Co-ordinator

PURPOSE OF ROLE

This key role within Brennan’s Voice and Data team is to play a major role in the provisioning ticket life cycle by processing new and cease contracts to required tickets in our CRM system to further process / provision required services to our clients. The role will provide support to Provisioning Coordinators and Project Managers where PM’s are aligned, acting as a second contact to the customers, suppliers, and internal staff.

The role can be summarised as follows for Associate Provisioning Coordinator:

? Responsible for understanding the documented process and converting the contracts received into tickets in our CRM tool
? Responsible for Validating and processing Cease contracts, working on carrier cancellations, cease clean-ups and router
recoveries.
? Managing carrier delivery milestones ensuring the agreed Service Levels and Key Performance Indicators (KPI) are met
? Responsible for carrier, sub-contractor, supplier relationship and processes management
? Responsible for cross functional coordination to perform order management
? Maintaining internal and customer communication during the process
? Maintaining the desired quality standards for processing each of the order
? Responsible for documentation of orders and updating internal knowledge database
? Interact with relevant business leaders to identify recurring issues and derive the root cause and permanent solution
? Adherence and compliance to the defined processes and tasks assigned

KEY RESPONSIBILITIES

Your activities and duties may include but not limited to:
Service Delivery - 70%
? Responsible for ordering carrier circuits and relevant equipment in-line with the project plan
? Managing carrier delivery milestones ensuring the agreed Service Levels and Key
Performance Indicators (KPI) are met
? Responsible for carrier, sub-contractor, supplier relationship and processes management
? Responsible for cross functional coordination to perform order management
? Maintaining internal and customer communication during the process
? Maintaining the desired quality standards for processing each of the order
? Responsible for documentation of orders and updating internal knowledge database
? Interact with relevant business leaders to identify recurring issues and derive the root cause
and permanent solution
? Adherence and compliance to the defined processes and tasks assigned
? Training and Mentoring internal and other staff as necessary
System & product development - 20%
? Lead and assist with development of new and existing Brennan Voice and Data products.
? Continuously improve our processes and systems to deliver best practice services to clients.
Professional Development - 10%
? Obtain and maintain industry certifications

KEY COMPETENCIES DETAILS

Essential
This role requires the follow Competencies and Experience;


? Basic knowledge on network access technologies (DSL, ISDN, Ethernet, IP Internet, 3G/4G)
& networking equipment’s like router, switches, firewall etc.
? End to End ownership and accountability for the circuit and device ordering
? Capability to build and maintain relationships with customers, vendors, suppliers and staff
? Good verbal and written communication skills
? Passion and focus for customer service
? Good coordination skills and ability for multi-tasking
? Strong decision-making abilities
? Proven ability to work within and across teams
? Ability to learn new technologies
? A “do whatever it takes” attitude and proactive approach
? Willing to work in shifts

Desirable

The following Competencies and Experience would be an advantage in this role;
? Experience in working with managed services or telecommunication provider
? Procurement experience

Email: kesiya.mathew@brennanit.com.au

ServiceNow - Senior developer

PURPOSE OF ROLE

The role will be within our well-established ServiceNow team which is responsible for design, development and maintenance of automated product solutions such as firewalls, network connectivity or PC Endpoint protection & Management. It also handles systems integrations across Brennan’s existing systems and platforms in all business units and rolling out of all new modules ( Predictive Intelligence , Agent Assistance, Discovery and Vendor management being the most recent)..

The role requires a high degree of technical skill across a broad range of areas in IT infrastructure, ITSM and automation/orchestration tools, and the ability to listen and develop other junior programmers whilst maintaining a clear team atmosphere.

KEY COMPETENCIES DETAILS

Essential
This role requires the follow Competencies and Experience;
• Tertiary qualification in computer science, software engineering, Data Science or related discipline
• Knowledge of 1 or more programming languages, with a preference for Javascript and Node.js platforms
• Five to Six years experience in ServiceNow Development.
• Understanding of technology and architecture concepts on platforms such as Office 365, Azure and vendor specific technologies & APIs such as Fortinet, Meraki or Endpoint Manager
• Strong algorithm design & problem-solving approach
• Ability to mentor and develop junior programmers via joint design and code reviews

Desirable
The following Competencies and Experience would be an advantage in this role;
? A desire to change the world, starting with Brennan
? Experience with Software Version Control tools such as TFS and Git


KEY QUALIFICATIONS

Desirable
The following Qualifications would be an advantage for this role;

• ITIL Service Management accreditation
A degree in Software Engineering covering a modern language
• ServiceNow certifications ( App Developer, ITSM/CSM/ITOM implementer)
• Knowledge of Managed Service Provider vendor technologies and certifications

Email: kesiya.mathew@brennanit.com.au