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Brennan IT India Private Limited

11 H, Tower-2, Trans Asia Cyber Park, Infopark SEZ Phase 2, Ambalamedu, P.O, Puthenkurish, Kerala 682303


Career Opportunities:

Network Engineer L2

Purpose of Role

To provide 2nd level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff.
To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers,
Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLA’s as agreed
are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as
measured by Client Satisfaction ratings.

Key Responsibilities

Your activities and duties may include but not limited to:
• Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to
restore the customer services
• Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers
• Act as technical escalation point of contact for Level 1 engineers and all other internal and
external issues in regards to Brennan Voice and Data services
• Responsible for improving performance for the customer network, devices and services
• Responsible for cross functional coordination to resolve internal and customer related issues
• Maintaining internal and customer communication during the ticket resolution
• Escalating issues to next level as per define procedures
• Responsible for documentation of customer network and updating internal knowledge database
• Execute project tasks, including but not limited to gathering customer technical requirement,
configuring router, switches, firewalls and other associated network devices if any.
• Creation of MOP/SOP and responsible for change management
• Assist is creation of Root Cause analysis (RCA)
• Adherence and compliance to the defined processes and tasks assigned
• Training and Mentoring Level 1 network engineers and other staff as necessary

Key Competencies

Candidate Must have Skills – MPLS, BGP, Routing, Switching, QoS, IPSEC, Firewall (any Vendor).


• 5 to 9 yrs. of experience in technical network support role preferably in Managed Services or
Telecom provider environment.
• Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols)
• Good troubleshooting experience on multiple networking platforms and technologies (Cisco,
Huawei, Juniper, Fortinet etc.)
• Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and
networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc.
and switching protocols like VLAN, Trunking, Dot1x, VTP, STP etc.)
• Good knowledge on GRE, IPSEC VPN’s, SSL VPN’s, NAT/PAT
• Good knowledge/hands-on on MPLS, QOS, Service Provider Routing (advanced BGP) and other
advanced network technologies.
• Hands on SDWAN, DMVPN, Fortinet ADVPN will be an added advantage.
• Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos, Fortinet) and
wireless technology (Cisco Meraki) etc.
• Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc.
• Good verbal and written communication skills
• Passion and focus for customer service
• Excellent problem solving and analytical skills
• Proven ability to work within and across teams
• Good coordination skills and ability for multi-tasking
• Capability to build and maintain relationships with customers and staff
• Ability to learn new technologies
• A “do whatever it takes” attitude and proactive approach
• Knowledge on ITSM tools and processes
• Experience in supporting international clients
• Willing to work in shifts


• Experience in working with managed services or telecommunication provider
• ITIL Service Management Foundation accreditation
• Knowledge on Voice technology (VOIP protocols, PBX etc)

Key Qualifications

• Bachelor’s Degree Or relevant experience & proficiency
• CCNA Must be Valid and also CCNP in Routing & Switching (Atleast 1 Paper Must be completed)

• Bachelor’s Degree in Engineering (Electronics or Telecommunications)
• CCIE (Written) or equivalent in Routing & Switching or Security