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NGA HR India Pvt Ltd (An Alight Solutions Company)

Unit II A, Second Floor, Phase II, Carnival infoaprk, Kusumagiri, Kakkanad, Kochi - 682 030 Kerala, India

Phone+91 484 4145555
emailngacareers.kochi@ngahr.com

Career Opportunities:

Walk- in Interviews- Associate/ Sr. Associate roles(Every Wednesdays, Thursdays and Fridays)

Role Summary:
1. To handle employee calls and emails along with HRIS tasks/activities by meeting
the obligations such as TAT & accuracy levels as specified.
2. To assist employees to resolve queries through voice support and tickets by
meeting the obligations such as TAT & accuracy levels as specified
3. To provide an effective and efficient payroll and/or HRIS service to customers,
ensuring the accurate and timely payment of their employees salaries.
4. Respond to requests, queries and complaints from external customers in a friendly
and efficient manner so as to enhance customer loyalty.
5. To proactively seek learning opportunities to develop and maintain good knowledge
of Alight's systems, clients and workflow and processing procedures.
6. Update HRIS Application as per the client input. Generating and sharing Reports to
client by meeting the obligations such as TAT & accuracy levels as specified.


Main responsibilities
Production
• Responsible for processing HR tasks and meeting targets given for the same
• Responsible for first level verification of data
• Responsible for Timely Escalation Of Production Related Issues
• Responsible For Maintaining Accuracy
• Cascading updates to Process Related Reports and Documents
Compliances
• Following ISMS Compliance Of The Team
• Adhering To Company Policies, Rules And Regulations
• Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
• Adhering to Work Timings, Leave Schedules
Key experience
• Graduate from any stream / Diploma Holder • PC Literacy - Word and Excel (Basic Level)
• Good communication skill for handling employee calls and emails
• Commerce background
• Track record of face to face, telephone and written contact with customers
Skills
• Good communication skills (email and calls)
• Commitment to achieve deadlines
• Learning Attitude
• Sound Knowledge in Excel

Company Info
Address -Carnival Infopark,
Phase 2, 2nd Floor,
Kakkanad, Kochi

Email: ngacareers.kochi@ngahr.com