Career Opportunities:

FullStack/Backend Developer

This role may be for you if you…
? Have an insatiable itch to join and the courage to scale an early-stage technology
company.
? Have 3+ years of experience in designing and building modern day web platforms, using
Microsoft technologies on the backend and Angular on the front end.
? Can be a generalist or specialist with deep understanding of building software
components that meet defined requirements, with good understanding of .NET
Core/ASP.NET or Angular 2+
? Are proficient in data structures and algorithms, and object oriented analysis and design
of software systems.
? Are a backend specialist with good understanding of event driven programming,
distributed systems, caching/in-memory computing systems, data modelling for
transactional systems.
? Are a frontend specialist, with deep understanding of browser and javascript
fundamentals, designing, building, packaging and deploying applications using Angular
2+ framework.

LOCATION: TRIVANDRUM

Email: purplesquirrel@carestack.com

Voice and Accent Trainer

JOB LOCATION : TRIVANDRUM


Responsibilities

Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.

Assess communication and soft skills in calls and emails in accordance with sampling plans.

Assist agents with their grammar, pronunciation, syllable stress, and other skills in the English language and culture.

To improve employee performance, offer consistent coaching and criticism.

Intermittently assist in design and development of training material.

Create plans of action for the bottom quartile and make sure they advance along the learning curve.

Must collaborate with numerous teams and procedures.

Gather customer feedback and share with our Product, Sales and Marketing team

Should be ready to work in US shift timing

Email: purplesquirrel@carestack.com

HR Intern

Employment: Contract

Duration: 6 months

Preferred experience – 6 months to 1 yr in the IT industry.

Qual: BE/BTech/BSc+ MBA (must be self-motivated, freshers are ok – must be fast learners)

Must have a good command of language (good diction), and reasonable Excel & PPT skills.

Immediate joiner, physically available in Trivandrum office

Email: divyaraj@carestack.com

Product Support Specialist (Customer Support )

Job Location: Trivandrum

Designation: Product Support Specialist

? Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.
? Respond to customer queries in a timely and accurate way, via phone, email, or chat
? Identify customer needs and help customers use specific features
? Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
? Update our internal databases with information about technical issues and useful discussions with the team.
? Share feature requests and effective workarounds with team members
? Inform customers about new features and functionalities
? Follow up with customers to ensure their technical issues are resolved
? Gather customer feedback and share with our Product, Sales and Marketing team
? Should be ready to work in US shift timing

Skills and Qualifications

? Graduates in any discipline with excellent verbal and written communication skills
? Fresher or Experience as a First line Technical/Product Support Specialist or similar role
? Good analytical, problem-solving and system thinking ability
? Familiar with healthcare Industry will be a plus
? Experience using help desk software and remote support tools
? System knowledge of Enterprise ERP and CRM applications
? Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment

Kindly mention your notice period while applying.

Email: purplesquirrel@carestack.com

Customer Support Analyst (CS Pay)

Responsibilities
• Be a subject matter expert and consultant for payment solutions
• Support US customers to implement a high outcome payments strategy
• Carry out Customer Onboarding, Payment process setup and Training.
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features.
• Assist in product strategy and functioning. Analyze and report product outcome (for
example, by testing different scenarios or simulating users and real-life user flows)
• Collating technical issues and useful discussions with the team
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with internal and external stakeholders.

Skills and Qualifications
• Experience in software or technology platform customer-facing roles
• Familiar with healthcare/ Merchant processing/Financial products is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work
• Excellent communication (both verbal & written) and problem-solving skills.
• Multi-tasking abilities
• Willingness to work in Night Shits is a must.

Email: purplesquirrel@carestack.com

Junior Insurance Claims Specialist

• Getting trained and learning on US healthcare, US Dental industry and Revenue Cycle
Management for US healthcare.
• Creation and submission of healthcare insurance claims using billing software, identifying
the necessary billing information to create a complete claim.
• Initiate and conduct follow-ups via proficient use of the claims handling system or other
related systems.
• Perform data entry in order to create and verify claim information prior to submission,
utilizing available resources and reference materials. Identify claim coding errors prior to
submission.
• Maintain accurate logs detailing documentation on individual claim progress.
• Submit additional claim information upon request.
• Escalate complaints in a timely manner (if applicable), using all available resources and
reference material.
• Maintains team collaboration, inter and intra-team communication, and improvements.
• US – voice process.
• Shift time from 4 PM to 1 AM.
Location - Kochi / Trivandrum

Email: careers@carerevenue.com