Verteil Technologies Private Limited,
Thapasya IT Building,
Kochi - 682042
Customer Support Executive
We are looking for a Customer Support Executive with 1 to 3 yrs experience in Customer Support function. Experience of working in the Air Travel Industry will be an advantage.
1) Effectively communicate with prospects and customers on Verteil’s product updates and other initiatives.
2) Ensure responding to customer queries in a timely and accurate way, via phone, email or chat.
3) Identifying customer needs and helping customers use specific features.
4) Collect and validate relevant information from customers for onboarding.
5) Provide excellent customer support during all onboarding and after-onboarding procedures.
6) Ensure that customer specific details are accurately recorded in the systems.
7) Maintaining a positive and professional attitude towards customers at all times.
8) Update our internal databases with information about technical issues and useful discussions with customers.
9) Enhance customer experience through continuous improvement of the approaches and strategies applied by the team.
1) Experience in resolving customer queries, recommending solutions and guiding product users through features and functionalities.
2) Should be an excellent communicator who is able to earn clients’ trust.
3) Excellent People management skills.
4) Excellent analytical skills.
5) Experience in airline reservation/ travel agency.
6) Multi-tasking abilities.
7) Patience when handling tough cases.
8) Should be a graduate.
9) Flexible to work in shifts.