TechNeurons Consulting Solutions Private Limited
15C, Tower 1, Trans Asia Cyber Park Infopark Kochi Phase 2, Brahmapuram P.O., Ernakulam – 682303
Technical Support Engineer
BE/B.Tech in CS/IT/ECE/Related or BCA/MCA or Bachelor In Computer Science Or Maths.
We are looking for a technical support engineer who is responsible for providing support on software applications. Should be able to perform both IT administrative and technical tasks to ensure efficiency and functionality of all ERP and computer systems. Must have a basic understanding of networking and cloud computing. Must have good documentation, presentation, and communications skills.
Note: Only Males are eligible
Bike is must
Ability to work under pressure
Ability to prioritize tasks based on urgency and importance
Motivation to learn new skills and technologies
Critical thinker and problem-solving skills
Good time-management skills
Project coordination and people management skills
Duties and Responsibilities:
Evaluate and prioritize customer support cases
Act as the primary liaison between the company and your customers
Communicate and solve customers' problems online or by visiting the client location.
Should be able to do manual testing of software applications and suggest improvements
Escalate the issues to the development team and ensure timely resolution
Should be able to collect the basic requirements and document
Should be able to follow the documentation process
Track and manage your work record
Work with all internal groups including support, engineering, and product management
Prepare accurate and timely reports