TechNeurons Consulting Solutions Private Limited
15C, Tower 1, Trans Asia Cyber Park Infopark Kochi Phase 2, Brahmapuram P.O., Ernakulam – 682303
Technical Support Engineer
BE/B.Tech in CS/IT/ECE/Related or BCA/MCA or Bachelor In Computer Science Or Maths.
Ability to work under pressure.
Ability to prioritize tasks based on urgency and importance.
Motivation to learn new skills and technologies.
Critical thinker and problem-solving skills.
Good time-management skills.
Great interpersonal and communication skills.
Duties and Responsibilities:
Evaluate and prioritize customer support cases.
Act as the primary liaison between the company and your customers.
Communicate and solve customers' problems via live chat.
Track and manage your work record.
Work with all internal groups including support, engineering, and product management.
Prepare accurate and timely reports.