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HTIC Global

#14, Tower II, Trans Asia Cyber Park Infopark Kochi Phase II, Brahmapuram P.O., Kochi – 682 303

Phone0484 4042400
emailhr@hticglobal.com

Career Opportunities:

Telesales Executive - Insurance

Main responsibilities will include:
• Identify and generate new leads through various channels such as online research, social media,
and referrals.
• Make outbound calls to potential individual and corporate clients to promote our medical
insurance products.
• Engage with clients to understand their insurance needs and offer suitable solutions.
• Stay informed about market trends, competitor products, and industry updates to provide
accurate information to clients.
• Conduct follow-up calls to ensure clients have received the information they need and address
any further questions or concerns.
• Achieve or exceed monthly sales targets and KPIs set by the management.
• Maintain accurate records of all client interactions and sales activities in the CRM system.
• Collect and report client feedback to help improve our products and services.
Requirements:
• Any Degree
• Excellent communication skills in English, both verbal and written
• Strong skills and the ability to convince clients
• Good organizational and time management skills
• Proficiency in Microsoft Office
• Knowledge of the UAE health insurance market and regulatory framework is preferred

Email: careers@hticglobal.com

Manager - HRBP

Job purpose
The HR Business Partner (HRBP) position is responsible for aligning business objectives with
employees and management in designated business units. The position formulates partnerships
across the HR function to deliver value-added service to management and employees that reflects
the business objectives of the organization. The HRBP maintains an effective level of business
literacy about the business unit's financial position, its midrange plans, its culture and its
competition.
Key responsibilities
? Employee Administration: Timely manage global employee’s administration and labour
regulations & Globalisation – facilitating work across globally diverse, virtual, cross organizational teams.
? Recruitment: Conducts ongoing supply and demand analysis for business partners on
current and future state staffing and skill needs and designs talent acquisition strategies
to meet those needs. Actively participates in annual budget planning/labor forecasting
process with business partners.
? L&D: Identifies training needs for business units and individual executive coaching
needs. Develop Content and Conduct trainings, participates in evaluation and monitoring
of training programs to ensure success. Follows up to ensure training objectives are met.
? HRMS / HRIS & Payroll: Partners with Payroll; HRIS; and Compensation and Benefits
functions as needed to provide solutions. Ensure to test, evaluate and implement the new
HRMS project for HTIC Global.
Duties
? Conducts weekly meetings with respective business CEO’s.
? Maintains in-depth knowledge of UAE & India legal labour requirements related to dayto-day management of employees, reducing legal risks and ensuring regulatory
compliance. Partners with the legal department as needed/required.
? Provides day-to-day performance management guidance to line management (e.g.,
coaching, counseling, career development, disciplinary actions).
? Works closely with management and employees to improve work relationships, build
morale, culture, and increase productivity and retention.
? Conducts ongoing supply and demand analysis for business partners on current and
future state staffing and skill needs and designs talent acquisition strategies to meet those
needs. Actively participates in annual budget planning/labor forecasting process with
business partners.
? Performs talent acquisition for assigned client base. Source & Prescreens candidate
applications and resumes for required skills; experience and knowledge to fit position
requirements. Makes referrals to hiring manager and ensures efficient turn-around
activity.
? Actively participates in recruitment campaigns; job fairs; college relations programs;
general networking; etc. to ensure robust candidate pipeline.
? Grows and conserves network of contacts to help identify and source qualified candidates.
Leverages on-line recruiting resources; employee referrals; network referrals; etc. to
identify and recruit “best in class” talent.
? Facilitates process of candidate selection; interviewing; job offer; background check; and
candidate on-boarding details & Develops contract terms, offer letters for new hires,
promotions and transfers.
? Co-facilitates New Employee Orientation (NEO) program for new hires.
? Remains current on trends and innovative recruiting techniques in order to compete in
market and within industry.
? Leads and/or supports annual HR cycle deliverables to include performance
management; merit and bonus awards; benefits enrollment; etc.
? Evaluates issues, patterns, and trends to provide proactive insights for HR solution and
program designs i.e. training to address certain needs.
? Partners with Payroll; HRIS; and Compensation and Benefits functions as needed to
provide solutions for clients.
? Ensure to test, evaluate and implement the new HRMS project for HTIC Global.
? Assists international employees with visa process, renewals, and related HR matters &
work hand in hand with our PRO to get all HR related administration work completed in
a timely manner.
? Provides guidance and input on business unit restructures, workforce planning and
succession planning.
? Identifies training needs for business units and individual executive coaching needs.
? Develop Content and Conduct trainings, participates in evaluation and monitoring of
training programs to ensure success. Follows up to ensure training objectives are met.
? Consults with line management, providing HR guidance when appropriate.
? Analyzes trends and metrics in partnership with the HR group to develop solutions,
programs and policies.
? Manages and resolves complex employee relations issues. Conducts effective, thorough
and objective investigations.
? Performs other related duties as assigned.
Qualifications
Education: MBA in HR stream/ Graduation in any stream with minimum 50%
Skills:
? Organizational Development mindset – thinking systemically and holistically, thinking
about relationships and groups as well as the individual, thinking about culture as wells
as capabilities
? Data analytics – being able to make sense of the rapidly increasing amounts of data being
generated by individuals and organizations.
? Agility – “The ability to spot opportunities and threats, and act to implement change
quickly”
Additional requirements
? Excellent verbal and written communication skills.
? Excellent interpersonal and customer service skills.
? Excellent organizational skills and attention to detail.
? Ability to comprehend, interpret, and apply the appropriate sections of applicable laws,
guidelines, regulations, ordinances, and policies.
? Ability to acquire a thorough understanding of the organization’s hierarchy, jobs,
qualifications, compensation practices, and the administrative practices related to those
factors.
? Excellent time management skills with a proven ability to meet deadlines.
? Strong analytical and problem-solving skills.
? Proficient with Microsoft Office Suite or related software.

Direct reports
HR executive, HR Admin, Admin staff

Email: hr@hticglobal.com

Operations Executive - Medical Post Sales - Customer Onboarding

Job Summary
We are seeking a proactive and customer-focused Operations Executive to lead client onboarding, manage post-sales medical support, and drive ongoing customer engagement for our insurance broker clients. This role involves guiding new clients through their initial policy onboarding, ensuring a seamless post-purchase experience, and maintaining high levels of client satisfaction throughout their journey. The Operations Executive will play a critical role in improving customer retention by ensuring that clients understand their policies, can navigate the claims process, and have a positive, supportive relationship with our company.

Key Responsibilities
Client Onboarding

Coordinate and execute the client onboarding process, ensuring a smooth and positive start to the customer relationship.
Conduct comprehensive onboarding sessions to introduce clients to their medical insurance policies, covering policy details, benefits, and claims processes.
Set up and verify all customer information in the company’s CRM or database to ensure accurate record-keeping from the start.
Post-Sales Customer Engagement

Serve as the main point of contact for clients after they’ve purchased medical insurance policies, offering ongoing guidance and support.
Build and maintain strong relationships with clients, checking in periodically to reinforce policy understanding and maximize customer satisfaction.
Send timely follow-ups to address any questions, ensure policy access, and offer assistance with any changes or updates clients may need.
Claims Assistance and Coordination

Support clients through the claims process, explaining documentation requirements, assisting with paperwork, and liaising with insurance providers as needed.
Track and expedite claim statuses, ensuring timely processing and proactive communication of any delays or issues to clients.
Educate clients on common claims-related questions and prepare them to navigate future claims independently.
Customer Issue Resolution

Respond promptly and efficiently to customer inquiries, concerns, or complaints, working to resolve issues and ensure client satisfaction.
Escalate complex issues to management when needed and work to provide timely, satisfactory resolutions.
Monitor common client issues and feedback, identifying areas for improvement in the onboarding and post-sales processes.
Data Management and Reporting

Keep accurate records of client interactions, claims statuses, and service requests, ensuring all details are logged in the company’s CRM.
Prepare and present regular reports on customer satisfaction, claims processing times, onboarding completion rates, and other key metrics.
Process Improvement

Collaborate with the Sales, Underwriting, and Claims teams to continuously improve client onboarding and engagement workflows.
Proactively suggest and implement process enhancements to increase client satisfaction and retention.
Training and Education

Provide clients with training on how to maximize their medical insurance benefits, navigate claims submission, and understand policy updates.
Stay informed on industry trends, new insurance offerings, and regulatory changes, sharing updates with clients as needed.
Qualifications
Education: Bachelor’s degree in Business Administration, Healthcare Administration, Insurance, or a related field.
Experience:
At least 2-3 years of experience in customer onboarding, post-sales engagement, or customer support, preferably within the insurance or healthcare sectors.
Familiarity with medical insurance policies, client onboarding processes, and claims handling is highly desirable.
Skills and Competencies
Customer-Centric: Demonstrated commitment to providing excellent customer service with a client-first approach.
Communication: Outstanding written and verbal communication skills, capable of explaining complex insurance concepts in an understandable manner.
Organizational Skills: Excellent time management and organizational skills to manage multiple client accounts, onboarding tasks, and follow-ups.
Problem-Solving: Strong ability to resolve issues quickly and effectively, ensuring customer satisfaction and smooth post-sales experiences.
Tech-Savvy: Proficient in CRM software, Microsoft Office, and other digital tools for efficient data management and client tracking.
Preferred Qualities
Empathetic and patient approach to onboarding and customer service.
Self-motivated, proactive, and detail-oriented.
Knowledge of healthcare regulations and medical insurance industry practices is a plus.

Email: careers@hticglobal.com

Visa-Operations (CIT)

HTIC Global is hiring for VISA- Operations (CIT)
The Primary Responsibility of the role is to :

- Focus on completing the targeted handover with utmost care ensuring smooth visa processing.
- All enquiries from the customers are to be answered by giving clear information on the visa
documentation status and related activities.
- Proofread the documents updated by the documentation team and ensure complete and
correct information is shared with the customer
- Follow up with the customer for any pending documents required as per the rules of each
country
- Ensure Google reviews are collected from the customers served and acknowledge their
responses or feedback.

Location: Infopark, Kochi
Notice Period – Immediate / 30days

Email: careers@hticglobal.com

Odoo Developer

HTIC Global is hiring for Odoo Developer
An ideal candidate should have

• 3+ years of Experience in Developing with new Odoo Modules
• Must have Python experience as well as a solid understanding of Object-Oriented Design and Programming.
• Experience in Java, Java Script, HTML, XML, CSS & JQuery Practical Experience
• Familiar with UI & UX.
• Experience with Jason API and API integration
• Experience in PostgreSQL database.
• Experience with source version control "GIT"

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Email: careers@hticglobal.com

Sales Consultants - Travel Process

HTIC Global is hiring for Sales Consultants

An ideal candidate should have

• Graduation or Post Graduate in any stream with minimum 50%.
• Excellent Communications skills in English
• Min 1 yrs of experience in travel and tourism would be an added advantage

Both freshers and experienced candidates can apply

Location: Infopark, Kochi
Notice Period – Immediate / 30days

Email: careers@hticglobal.com

Sales Associates – Aviation Process

HTIC Global is hiring for Sales Associates for our Aviation Process

An ideal candidate should have
* Minimum 1+ years experience in Sales
* Excellent Communication (both written and verbal) in English.
* Knowledge or experience in the aviation industry

Location: Infopark, Kochi
Notice Period – Immediate / 30days

Email: careers@hticglobal.com

Sales Consultant - Insurance

HTIC Global is hiring for Sales Consultant - Insurance
An ideal candidate should have

• 1+ years of relevant experience
• Strong consulting and negotiations skills
• Experience in B2B/B2C sales
• Demonstrable success working in telesales or sales
• Ability in preparing and presenting motor quotations, emailing and follow up

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Email: careers@hticglobal.com

Sales Managers

HTIC Global is hiring for Sales Managers

An ideal candidate should have
• Minimum 3+years of relevant experience
• Proven record of success with the entire sales process, from planning to closing
• Experience in both B2B and B2C sales
• Ability to proactively generate leads and sales opportunities.
• Excellent communication, interpersonal, and organizational skills
• Experience in International business
• Experience in Aviation industry would be an added advantage

Location: Infopark, Kochi
Notice Period - Immediate Joiners /30days

Email: careers@hticglobal.com

Regional Leader – Sales

HTIC Global is hiring for Regional Lead – Sales

An ideal candidate should have

• 4+years of experience in Sales (preference for candidates experienced from the Tourism Industry)
• Experience in local GSA relationships.
• Experience in handling international tour packages.
• Achievement Oriented and Target driven.
• Experience in handling a team.

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Email: careers@hticglobal.com

Senior Student Counsellor - Overseas Education

HTIC Global is hiring for Student Counsellors

An ideal candidate should have:

Min 5 +yr of experience in study abroad programs
Excellent communication skills in English (written and verbal) and interpersonal skills.

Individuals who are able to understand the culture of UAE countries, India and understand the buying capacity of students from these countries would be advantageous.


Job Location: Cochin, Infopark
Notice Period: Immediate, 15days

Email: careers@hticglobal.com

Head of Digital Marketing

The role demands to have in-depth marketing experience and a passion for digital technologies and work closely with different teams to ensure consistency through all marketing channels especially digital.

An ideal candidate should be able to
* Build our marketing roadmap including lead generation, branding for all segments
* Manage all marketing channels (e.g. website, blogs, emails ,all media including social) to ensure brand consistency
* Measure ROI and KPIs and prepare budget
* Develop specific campaigns to create and maintain high levels of customer interaction
* Oversee our social media accounts, Manage and improve online content, considering SEO and Google Analytics
* Forecast sales performance trends and act proactively to increase our market segment
* Liaise with Product and Sales Head from all division to increase client satisfaction through cohesive strategies
* Motivate digital marketing team to achieve goals
* Monitor competition and provide ideas to stand out
* Stay up-to-date with digital technology developments and liaise with system team for better outputs.

Job Location : Cochin, Infopark
Notice Period : 1 month / 2 months / 3 months

Email: careers@hticglobal.com

Sales Consultant - Holidays

Min 1 + years experience in advising customers on business and vacation itineraries.

Ability to communicate with clients to understand their needs, and help them select best options available during the travel time and the budget agreed upon.

Experience in providing complete and error-free information about GIT and FIT packages and products.

Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the holiday destinations and educate the customer while selling the holiday product

Expertise in educating customers on the activities involved in post sales and set the right expectations on timelines and build rapport with the customer and focus on improving customer satisfaction.

Excellent communication in English is mandatory.

Location : Kochi, Info-Park, Phase 2

Email: careers@hticglobal.com

Head of Holidays -Travel

HTIC Global is hiring for Head of Holidays - Travel Domain

An ideal candidate should have

• Minimum 5 +years experience in handling travel products, as a Manager
• Excellent Communication and Leadership Skills.
• Strong analytical and organizational skills.
• Effective Negotiation and Contracting skills.
• Flexible to travel for supplier contracting.
• Strong Knowledge of International Destinations especially the Middle East, Far East, Indian Ocean, USA
Holidays etc


Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Email: careers@hticglobal.com

Head of Sales - Banking/Insurance

HTIC Global is hiring for Head of Sales

An ideal candidate should have

• 10 years of proven track record of success in sales leadership roles within the Banking or Insurance
industry.
• Experience handling 100+ FTE's in BPO or Call Centre setup
• Achievement Oriented and Target driven.
• Experience in handling a team.
• Strong analytical skills with the ability to interpret sales data and identify trends.
• Excellent communication and interpersonal skills..

Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Email: careers@hticglobal.com

Business Development Manager - Hiring for UAE Location with B2B Sales Experience

The primary function of the role is:

- Planning & Implementation of the marketing plans in lines of property, liability, employee benefits insurance programs, and specialty lines. This position also involves understanding the client's industry to provide the best solutions related to the corporate Insurance program.
- Business Intelligence: Be the eyes and ears in the market and constantly be in touch with updates in the insurance industry.
- Conceptualize new initiatives for increasing sales and top-of-mind recall amongst potential corporate clients and to leverage prudent acts.
- Identify marketing opportunities by studying client's requirement; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
- Creating a database or prospective clients. Maintaining constant touch with them by identifying key stakeholders and decision-makers on the corporate Insurance program.
- Sustain rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
- Update knowledge by participating in programs on Insurance mandated by IA’s / DHA / HAAD etc., reading professional publications; maintaining personal networks; participating in professional organizations; attending training programs.

Key Responsibilities

Technical:
- Understanding the prospect/client's business and risk exposures.
- Conducting Insurance Program reviews and identifying gaps.
- Assisting the prospect/client in filling up detailed risk questionnaires and explaining coverage terms to them.
- Sending the proposal form to insurance companies to procure quotations.
- Making a comparison of the terms in the quotations received from the various insurance companies.
- Negotiating the terms and conditions received from the insurers to meet the client's requirements.
- Meeting the prospect/client with the recommendation of cover.
- Cross verification of the policy terms and conditions.
- Servicing Team on the account to ensure timely endorsement issuance, report issuance, and advocating on behalf of the client at the time of claims or any other requirements.
- You should have excellent communication skills. You should be proactive and solution-oriented and be ambitious to accelerate your career growth.
Skill Sets Required:

- Self-motivated, self-directed, mature, ambitious, intelligent, articulate, and knowledgeable.
- Minimum experience of 5 years required – in the UAE Insurance Industry.
- Proven ability to do consultative and concept selling
- Fluency in English communication skills, both written and oral, is a must.
- Ability to study and analyze an insurance contract, summarize coverage, and advise its suitability to a client
- Proficiency in Microsoft Office and ability to learn new software applications with ease.

KPIs

- Revenue Target Vs. Actual
- Renewal Retention %
- Collection within Credit Period
- Process adherence

Qualifications

- Experience: Minimum experience of 5 years in sales preferably in Medical and General Insurance – in UAE.
- Education: Graduation in any stream with a minimum of 50%
- Skills: Excellent communication skills
- Characteristics: Go getter and leadership abilities

Email: careers@hticglobal.com

Head of Sales - Study Abroad

HTIC Global is hiring for Head of Sales - Study Abroad

An ideal candidate should have

• Minimum 10 years of proven track record of success in sales leadership roles within the Study Abroad/Overseas Education industry
• Individuals who are able to understand the culture of UAE countries, India and understand the buying capacity of students from these countries would be advantageous.
• Sales bent of mind, in order to understand and effectively communicate what the abroad university is offering to its prospective learners and aligning them with the requirements.
• Passion to deliver the highest levels of customer service at all times.
• Bachelor’s degree in Business Administration, Marketing, Finance, or related field. MBA Preferred


Location: Infopark, Kochi
Notice Period – Immediate / 30days / 60days

Email: careers@hticglobal.com

Sr Executive - Accounts Receivables

An ideal candidate should have

* A minimum of 5 years of hands-on experience in Accounts Receivable
* Should have end-to-end experience in the AR processes, from invoicing and payment
processing to collections and dispute resolution.
* The candidate should have a successful history of leading and guiding teams in an AR environment.
* The candidate should have a basic understanding of accounting principles, revenue recognition, and financial reporting to ensure accurate and compliant AR management.
* Excellent communication skills
* A proactive and analytical mindset to identify process gaps, implement improvements, and resolve challenges effectively.

It would be good to have:
* Ability to follow up on outstanding invoices and handle collection efforts professionally while maintaining positive relationships with customers.
* Skill in analyzing accounts receivable aging reports to monitor overdue accounts and take appropriate actions to resolve outstanding balances.

Job Location: Cochin, Infopark

Email: careers@hticglobal.com

Operations Executive - Medical Underwriting (Health Insurance Industry)

JOB TITLE: Medical Operations Executive
DEPARTMENT: Operations & Underwriting
REPORTING TO: Business Head

DUTIES & RESPONSIBILITIES
? Review client inquiries and generate quotations from SME/Individual portals.
? Responsible for policy onboarding and member enrollment processes.
? Handle member additions/deletions and invoicing procedures.
? Coordinate with Third-Party Administrators (TPAs) and other stakeholders for policy processing
? Reviewing underwriting documents and MAF (Medical Application Forms), ensuring accuracy and compliance.
? Coordinate with brokers/clients to efficiently collect necessary documents.
? Oversee the member enrollment and activation process, ensuring its smooth execution.
? Validate documents to maintain data accuracy and completeness.
? Coordinate with brokers/clients for policy onboardings and endorsements

Email: careers@hticglobal.com