Career Opportunities:

Associate -Voice

Roles and Responsibilities

To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees salaries.
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty

Desired Candidate Profile

Candidate should possess good verbal and written communication skills
Flexible to work in UK shift
Working knowledge of Excel, Word, Outlook and PowerPoint
Time management, planning, and scheduling skills
Should have a positive attitude and agility to work in a collaborative environment
Should have solution-oriented and committed to make it right resolution
Should have an impeccable sense of judgment to be able to serve at the highest levels.
Experience of working in a BPO back-office operations will be given preference
Candidates willing to learn and grow with the organization
Flair for customer/client service with a positive learning aptitude and ability to perform under pressure
A hands-on professional with a go-getter attitude
Excellent team player with a client-centric and problem-solving approach

Email: Careers.india@zellis.com

Automation Tester ( Experienced only)

Roles and Responsibilities

Create comprehensive test plans with well defined, reusable test cases from business requirements and functional specifications documents
Execute software testing to include functional testing, system testing, regression testing, and performance testing, both Automated and Manual
Contribute to delivery of new product functionality through automated testing.
Maintaining and extending existing product test suites
Create and maintain automated test script libraries for functional regression testing against the assigned application; maintain and improve existing automated tests, and adding new ones as appropriate
Document software defects in an issues tracking system and proactively communicate issues with developers and other project team members
Participate in business requirements and functional specifications reviews early in the software development lifecycle process
Ensure the timeline for quality assurance and testing is optimized
To review scripts and ensure they match an agreed standard

Desired Candidate Profile

2 to 7 years working in Software Test Automation and QA
Experience in Selenium and Java for web UI and Mobile Automation
Experience of fault investigation and working through problems
Team player with excellent written and oral communication skills
Experience in manual and automated testing
Knowledge of source code control – Git/Svn
Use of ADO for story/task management

Advantageous to have
Robot Framework
Knowledge of SQL and relational databases
BDD using Cucumber
Junit
Python

Email: careers.india@zellis.com