Mantle Solutions Pvt.Ltd.
9th Floor, Lulu Cyber Tower – 2, Infopark Kochi Phase 1 SEZ, Infopark Kochi P.O., Kakkanad, Kochi – 682 042
SAP L1 SUPPORT EXECUTIVE
Mantle Solutions Private Limited is a Lulu Group Company which started its operations in Lulu Cyber Tower - 2, Infopark SEZ, Kakkanad, Kochi recently.
? Attend end user inquiries/issues through Phone, chat, and email.
? Responsible for triaging tickets from end user and then prioritizing tickets.
? Actively identify the root cause of issues and prescribe solutions or alternatives to resolve it.
? Escalation of unresolved issues to L2 Support Team.
? Take ownership of issues reported and see problems through to resolution.
? Liaison between cross functional team and end users.
? Build sustainable relationships and engage end users by taking the extra mile.
? Ensure KPIs are met consistently to achieve customer experience excellence.
Salary: As per industry standards.
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