Mantle Solutions Pvt.Ltd.
9th Floor, Lulu Cyber Tower – 2, Infopark Kochi Phase 1 SEZ, Infopark Kochi P.O., Kakkanad, Kochi – 682 042
CUSTOMER SERVICE EXECUTIVE
Mantle Solutions Private Limited is a Lulu Group Company which started its operations in Lulu Cyber Tower - 2, Infopark SEZ, Kakkanad, Kochi recently. We are looking for Customer Service Executives for our contact center(NON-VOICE).
• Identify and assess customers’ needs to achieve satisfaction
• Responding promptly to customer inquiries through email/chat and provide accurate, valid, and complete information.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
Required Skills and Experience:
• Minimum 6 Months to 1 year experience
• Proven customer support experience or experience as a customer service representative
• Excellent Verbal & Written communication
• Attention to detail
• Proactive approach to support
Educational Qualification: Any Degree
Salary: As per industry standards
Preference will be given to the candidates from Ernakulam district who are ready to join immediately.
Please send your profiles and mention the 'Job Title' on subject line.