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Mantle Solutions Pvt.Ltd.

9th Floor, Lulu Cyber Tower – 2, Infopark Kochi Phase 1 SEZ, Infopark Kochi P.O., Kakkanad, Kochi – 682 042

Phone
emailcareers@mantlesolutions.in

Career Opportunities:

CUSTOMER SERVICE EXECUTIVE - EXPERIENCED

Mantle Solutions Private Limited is a Lulu Group Company which started its operations in Lulu Cyber Tower - 2, Infopark SEZ, Kakkanad, Kochi recently. We are looking for Senior Customer Service Executive.

Requirements to be met:

• Minimum 6 months experience in Retail sector for Voice process.
• Strong communication -Verbal & Written
• Must be located in Ernakulam
• Hands on experience to AVAYA CMS and Freshdesk TMS would be added advantage.
• Must be available for immediate joining.

Salary: As per Industry Standards

Full time working with 6 days per week

Kindly mention "JOB TITLE" in the subject line.

Email: careers@mantlesolutions.in

QUALITY ANALYST (Experienced)

Mantle Solutions Private Limited is a Lulu Group Company which started its operations in Lulu Cyber Tower - 2, Infopark SEZ, Kakkanad, Kochi. We are looking for a Quality Analyst.

Educational Qualification Required: MCA/B.Tech /B.E. – Computer Science (Age <28)

Experience of at least 2 years.

Skills & Experience Required:

• Familiar with Software Development lifecycle (SDLC)
• Experience with bug tracking systems
• Testing Tools Ranorex, SonarQube, Selenium,etc
• Automation test objectives, strategies, and metrics.
• Knowledge and experience in relational database management
• knowledge about cloud services
• Excellent written and verbal communication skills is required.
• Must be responsible, personable and well-organized.
• Quickly acquire and adapt new skills in a fast-paced, cooperative team environment with minimal supervision.
• Ability to manage multiple tasks simultaneously and effectively handle change
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of project milestones by a specific due date

Full time working with 6 days per week

Salary: As per industry standards

Please mention 'Job Title' in the subject line.


Email: careers@mantlesolutions.in

Invoice Validator (B Com)

Mantle Solutions Private Limited is a Lulu Group Company which started its operations in Lulu Cyber Tower - 2, Infopark SEZ, Kakkanad, Kochi. We are looking for an Invoice Validator.

Educational Qualification Required: B.Com (Age <28)

Skills & Experience Required:

• Knowledge in accounting
• Good communication skills-Verbal & Written
• Excellent written and verbal communication skills is required.
• Must be responsible, personable and well-organized.
• Quickly acquire and adapt new skills in a fast-paced, cooperative team environment with minimal supervision.
• Ability to manage multiple tasks simultaneously and effectively handle change
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of project milestones by a specific due date

Full time working with 6 days per week

Salary: As per industry standards

Please mention 'Job Title' in the subject line.

Email: careers@mantlesolutions.in

Invoice Verifier (M Com)

Mantle Solutions Private Limited is a Lulu Group Company which started its operations in Lulu Cyber Tower - 2, Infopark SEZ, Kakkanad, Kochi. We are looking for an Invoice Verifier.

Educational Qualification Required: Mcom (Age <28)

Skills & Experience Required:

• Knowledge in accounting
• Good communication skills-Verbal & Written
• Excellent written and verbal communication skills is required.
• Must be responsible, personable and well-organized.
• Quickly acquire and adapt new skills in a fast-paced, cooperative team environment with minimal supervision.
• Ability to manage multiple tasks simultaneously and effectively handle change
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of project milestones by a specific due date

Full time working with 6 days per week

Salary: As per industry standards

Please mention 'Job Title' in the subject line.

Email: careers@mantlesolutions.in

CUSTOMER SERVICE EXECUTIVE

Mantle Solutions Private Limited is a Lulu Group Company which started its operations in Lulu Cyber Tower - 2, Infopark SEZ, Kakkanad, Kochi recently. We are looking for Customer Service Executives for our contact center(NON-VOICE).

Job Description:

• Identify and assess customers’ needs to achieve satisfaction
• Responding promptly to customer inquiries through email/chat and provide accurate, valid, and complete information.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Required Skills and Experience:

• Minimum 6 Months to 1 year experience
• Proven customer support experience or experience as a customer service representative
• Excellent Verbal & Written communication
• Attention to detail
• Proactive approach to support

Educational Qualification: Any Degree

Salary: As per industry standards

Preference will be given to the candidates from Ernakulam district who are ready to join immediately.

Please send your profiles and mention the 'Job Title' on subject line.



Email: careers@mantlesolutions.in