Career Opportunities:

System Engineer-L2

Work Experience: 2-4years
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Responsibilities and Duties:
• Research on technical feasibility for various projects and technical requirements.
• Managing and troubleshooting active directory and GPO's (Windows server 2012/2016).
• Managing and troubleshooting Microsoft Exchange server/Office 365.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.
• Configure, monitor, and maintain email applications or virus protection software
• Do research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Support team to maintain service level agreements with clients.

Skills Required:
• Hands-on experience in active directory & group policy management and troubleshooting Windows servers.
• Extensive knowledge in accelo & Terminal server installation and management.
• Mandatory experience in Microsoft windows exchange server, Office 365.
• Expert in handling various tools as below
• Virtual tools - VMware and Hyper V
• RMM tools - N-central, Labtech, Solarwinds, NinjaRMM, Kaseya
• Ticketing tools- ConnectWise, Autotask, Max service desk
• Good Knowledge and experience in Active Directory, Exchange servers, Hyper-V + Moderate knowledge in VMware and Azure
• OneDrive and SharePoint support

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

Email: careers@worksent.com

System Engineer- L3

Work Experience: 6+ years
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Description:
• Review customer existing environments and create a roadmap to get them on Windows 10, Intune, Defender, ATP.
• Must have the ability to write clear scopes of work and estimates of time required to perform projects.
• Must have the ability to perform network assessments using RapidFire Tools.
• Must have the ability to fully document a customer network in IT Glue documentation system.
• Must be an expert in creating secure operating system images to be used for workstation computer rollouts.
• Must be an expert using Intune to manage workstations.
• Must be an expert in writing scripts to automate workstation tasks like adding software, removing software, configuring settings, etc.
• Active Directory Server Administration.
• Exchange server Mailbox management.
• Expert Desktop support.
• Office 365 Administration.
• Windows Server Install and support.
• Backup Administration.
• Group Policy Objects
• Basic Network Administration.
• Azure/AWS Administration.
• Teams and Slack management.
• OneDrive and SharePoint Support.
• ITIL will be an added advantage.
• MCSE/MCSA certification

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

Email: careers@worksent.com

SOC Lead

Work Experience- 6+ years
Work Location- Infopark, Kochi
Mode of Work: Remote (Temporary)

We are looking for a SOC Lead having good experience in threat hunting.

Responsibilities:
• Act as the first responder to investigate and triage security incidents.
• Support and Guide L1 and L2 SOC analysts.
• Developing and optimizing the incident response framework including process, playbooks, documentation, and automation.
• Developing and optimising threat hunting framework including process, playbooks and documentation.

Qualifications:
• Experience in SIEM solutions preferably Azure Sentinel, AT&T Cyber security (Alien Vault) and Splunk.
• Experience in leading EDR and XDR solutions.
• Experience in performing threat hunting in on-premises and cloud environments (AWS, Azure).
• Minimum 6 years’ experience in incident response, intrusion analysis, incident handling, SOC, malware analysis, or security engineering.
• Experience in Cloud Security and Cloud infrastructure.
• Knowledge in handling cloud security incidents.

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

Email: careers@worksent.com

Technical Support Executive / Helpdesk Engineer

Work Experience: 1 - 4 Years
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Responsibilities:
Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
Initiates follow up calls with customers.
Responding to client IT support requests via chats, calls, and tickets.
Providing technical support via remote access.
Update and monitor ticketing systems.


Essential requirement:
Excellent verbal and written communication skills in English.
Willing to work in dedicated night shift.
Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
Good knowledge of working with Windows and MacOS systems.
Proficient knowledge of computer systems and their peripherals.
Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
Minimum 6 months voice experience in International Technical Support.
Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

Email: careers@worksent.com

International Voice Support Executive

We are seeking a International Voice Support Executive who possesses exceptional communication and interpersonal abilities.

Work experience- 0 -2 years
Work Location- Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Duties:
• Need to interact with customers, address their concerns, provide answers to their inquiries, and assist them with their requirements.
• Need to handle customer phone calls and emails, ensuring timely responses to customers' questions and concerns.
• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and deliver professional customer support.

Requirements:
• Excellent written and verbal communication skills in English.
• Familiarity with Microsoft office an added advantage.
• Ability to remain calm in stressful or upset customer situations.
• Strong documentation skills.
• Sound problem-solving skills to identify the underlying causes of customer issues.
• Ability to multitask.
• Proactive approach to providing support.
• Experience in customer support is a plus.
• Willingness to work night shifts.

Qualification:
• High school diploma, degree, or equivalent. Graduates from any field are welcome to apply.

Email: careers@worksent.com

Network Engineer

Experience: 2-6 year
Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Responsibilities and Duties:

Manage Sophos, Fortinet, Meraki and Sonic-wall firewalls.
Manage Azure Networks and VPN.
Assist NOC team with Network task escalations.
Troubleshoot Cisco ASA firewalls.
Monitor and manage Network devices through RMM.
Diagnose, troubleshoot, and resolve network issues.
Willingness to work in dedicated night shifts.


Technical Skills:

Must be CCNA certified.
Minimum 2 year experience in Firewall management.
Prefer candidates with multi-vendor experience especially in Fortinet and Sophos


Professional Skills:

2+ years of experience in handling L1 & L2 issues
Any Graduation/Three-year diploma.
Certifications in Cisco preferred.
ITIL will be an added advantage.
CCNA certification


Behavioural Skills:

Good understanding of the organization’s goals and objectives.
Strong interpersonal, written, and oral communication skills.
Capability to conduct research into issues and products as required.
Ability to prioritize and execute tasks in a support service environment and make sound decisions in emergency situations.
Ability to present ideas in a user-friendly language.
Self-motivated and directed.
Person with strong observation skills.
Proven analytical and problem-solving abilities.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.


Qualifications:

Graduate or Postgraduate in management with experience in handling a team of at least 6 members
Knowledge/experience in MCSE/MCSA will be added advantage.

Email: careers@worksent.com

NOC Engineer

Work Experience: 0-1 year
Work Location: Infopark, Kochi
Mode of Work: Remote (Temporary)

Job Description:
• Rapidly respond to all alerts, restoring or escalating service/applications issues as per established SLAs.
• Facilitate technical/crisis management conference calls during production outages, providing written and verbal updates in timely and consistent manner.
• Track all planned and unplanned Systems & Applications outages through trouble ticketing systems and reporting tools.
• Managing system backups and network security protocols.
• Performing regular checks on servers, network devices etc.
• Diagnosing and troubleshooting errors.
• Tracking and documenting network issues, server issues etc and compiling incident reports.
• Escalate the technical issues which needs an immediate response or troubleshooting to management as per their SOP (Standard Operation Procedure)

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA/CCNA certification would be a plus.

Essential requirement:
• Willing to work in dedicated night shift.
• Excellent communication skills

Email: careers@worksent.com