Career Opportunities:

System Engineer-L1

Experience: 1-2 years
Work Location: Kochi
Our requirements:
• Light AD User Management
• Expertise in Desktop Support
• Server basic health checks/troubleshooting
• Client-Side VPN/MS Office/Printer/Antivirus installation & support
• Backup checks & escalation
• Patch installation & Management

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

Email: careers@worksent.com

System Engineer-L2

Work Experience: 2-4years
Work Location: Kochi

Responsibilities and Duties:
• Research on technical feasibility for various projects and technical requirements.
• Managing and troubleshooting active directory and GPO's (Windows server 2012/2016).
• Managing and troubleshooting Microsoft Exchange server/Office 365.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.
• Configure, monitor, and maintain email applications or virus protection software
• Do research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Support team to maintain service level agreements with clients.

Skills Required:
• Hands-on experience in active directory & group policy management and troubleshooting Windows servers.
• Extensive knowledge in accelo & Terminal server installation and management.
• Mandatory experience in Microsoft windows exchange server, Office 365.
• Expert in handling various tools as below
• Virtual tools - VMware and Hyper V
• RMM tools - N-central, Labtech, Solarwinds, NinjaRMM, Kaseya
• Ticketing tools- ConnectWise, Autotask, Max service desk
• Good Knowledge and experience in Active Directory, Exchange servers, Hyper-V + Moderate knowledge in VMware and Azure
• OneDrive and SharePoint support

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

Email: careers@worksent.com

System Engineer- L3

Work Experience: 6+ years
Work Location: Kochi

Job Description:
• Review customer existing environments and create a roadmap to get them on Windows 10, Intune, Defender, ATP.
• Must have the ability to write clear scopes of work and estimates of time required to perform projects.
• Must have the ability to perform network assessments using RapidFire Tools.
• Must have the ability to fully document a customer network in IT Glue documentation system.
• Must be an expert in creating secure operating system images to be used for workstation computer rollouts.
• Must be an expert using Intune to manage workstations.
• Must be an expert in writing scripts to automate workstation tasks like adding software, removing software, configuring settings, etc.
• Active Directory Server Administration.
• Exchange server Mailbox management.
• Expert Desktop support.
• Office 365 Administration.
• Windows Server Install and support.
• Backup Administration.
• Group Policy Objects
• Basic Network Administration.
• Azure/AWS Administration.
• Teams and Slack management.
• OneDrive and SharePoint Support.
• ITIL will be an added advantage.
• MCSE/MCSA certification

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

Email: careers@worksent.com

Technical Support Executive / Helpdesk Engineer

Work Experience: 1 - 4 Years
Work Location: Kochi

Responsibilities:
Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
Initiates follow up calls with customers.
Responding to client IT support requests via chats, calls, and tickets.
Providing technical support via remote access.
Update and monitor ticketing systems.


Essential requirement:
Excellent verbal and written communication skills in English.
Willing to work in dedicated night shift.
Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
Good knowledge of working with Windows and MacOS systems.
Proficient knowledge of computer systems and their peripherals.
Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
Minimum 6 months voice experience in International Technical Support.
Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

Email: careers@worksent.com

International Voice Support Executive

We are seeking a International Voice Support Executive who possesses exceptional communication and interpersonal abilities.

Work Location- Kochi
Work experience- 0-2 years

Job Duties:
• Need to interact with customers, address their concerns, provide answers to their inquiries, and assist them with their requirements.
• Need to handle customer phone calls and emails, ensuring timely responses to customers' questions and concerns.
• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and deliver professional customer support.

Requirements:
• Excellent written and verbal communication skills in English.
• Familiarity with Microsoft office an added advantage.
• Ability to remain calm in stressful or upset customer situations.
• Strong documentation skills.
• Sound problem-solving skills to identify the underlying causes of customer issues.
• Ability to multitask.
• Proactive approach to providing support.
• Experience in customer support is a plus.
• Willingness to work night shifts.

Qualification:
• High school diploma, degree, or equivalent. Graduates from any field are welcome to apply.

Email: careers@worksent.com

FULL STACK DEVELOPER

Full Stack Developer
Work Experience: 4 + years
Work Location: Kochi

Responsibilities:
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Creating REST APIS that supports business cases.
• Troubleshooting and debugging application code.
• Developing and implementing backend and front-end architecture to support user interface concepts.
• Monitoring and improving back end and front-end performance.

Requirements:
Minimum 4 Years of previous work experience as a Full Stack Engineer
Nice to have:
• Ability to learn and implement message queues.
• Experience in working in CI/CD Workflow.
• Experience in working with Microservices (Creating, optimizing, and maintaining)
• Well versed with SQL (Joins and normalization)
• Should be well versed in exception handling.
• Should be good at implementing design patterns and best practices.
• Awareness about SOLID principles and application of the same.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of performance testing frameworks.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

This role will change from Full stack to backend specialization, so willingness to adapt to the same.

Technologies: NodeJS, ReactJS, PostgreSQL, RabbitMQ/Kafka

Email: careers@worksent.com