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Techspine Systems (P) Ltd

3rd Floor, A – Wing, Thapasya, Infopark, Kakkanadu, Kochi – 682 030


Career Opportunities:

Customer Support Analyst - Phone Support (URGENT HIRING Experienced in US Healthcare)

We believe-- the best commandos are made in the battlefield and not in the academy vis-à-vis best customer support analysts are made in a dynamic work environment and not business schools.

- 1+years experience in hard core voice support, supporting US clients.
- Excellent communication skills both oral and written.
- Thinks independently and operates with limited supervision.
- Assertive, goal-oriented and self-motivated.
- Ability to multi-task, handle pressure and work under deadlines.
- Detailed oriented with excellent telephone and spelling skills.
- Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.
- Works well independently and within the team.
- An ardent problem solver, one who always thinks from the customer’s perspective.
- Fast learner who can grasp product domain knowledge.
- Candidate should have mandatory experience in US client support

You will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the Engineering & QA to ensure that PracticeSuite is delivering the superior service and support to our customers.
At the core, your contribution shall revolve around the following areas:
- Providing Solutions - Providing solutions to customer queries over phone, email or chat.
- Work closely with clients to understand their issues/requirements, work with the Engineering team and provide solutions with the minimal turnaround time.

Shift : Night Shift (6:30 PM - 3:30 AM)