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SurveySparrow Pvt Ltd

Jyothirmaya, Infopark, Jyothirmaya Rd, Infopark Phase 2, Kakkanad, Kerala - 682030

Phone9746413591
emailcareers@surveysparrow.com

Career Opportunities:

Customer Support Engineer

Customer Support Engineer

SurveySparrow is looking for a self-motivated and driven attitude Customer Support Engineer who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.

Responsibilities
As a Customer Support Engineer, you would need to understand the customer queries and answer the queries in a timely manner.
Provide immediate acknowledgment and first-level support.
Diagnose, research, analyze the issues reported by the customers in the product.
Deliver voice, email, and chat-based technical support
Tracking and managing all logged tickets
Willingness to work in night shifts

Requirements

Bachelor's degree in CIS, MIS, Information Systems, Computer Science, Engineering, or related field
Past experience with sales and customer service specifically with SAAS solutions will be good to have.
Knowledge and a genuine interest in software applications.
Ability to learn quickly and troubleshoot new technologies and communicate them to others
Excellent in written and verbal communication
Excellent problem-solving skills
Keen to learn new technologies


Region/Shift
USA, UK & Europe

Location: Kochi, Kerala

Email: careers@surveysparrow.com