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SurveySparrow Pvt Ltd

Jyothirmaya, Infopark, Jyothirmaya Rd, Infopark Phase 2, Kakkanad, Kerala - 682030

Phone9746413591
emailcareers@surveysparrow.com

Career Opportunities:

Full Stack Developer

Job Description: We are looking for a Full Stack Developer to design and implement highly scalable and performant software solutions. We are also looking for developers who are good in React native.Responsibilities include identifying the areas of improvements and continuously striving to ensure the quality & stability of the product. Responsibilities: Design and develop scalable solutions for any given problem Identify the technical debts that have to be resolved and take the necessary steps to do the same Produce clean and efficient code Mentor the young & vibrant team and be a role model for them Review the code to ensure, quality and stability of the product Requirements: 1-4 years of working experience Attention to detail and desire to analyze code thoroughly Excellent problem-solving skills Research, implement and write test-driven code Quick to grasp any new advancements in the latest technology Ability to provide high performant solutions in a short period Skill to narrow down/debug the root cause of the problems and fix it Hands-on experience in Microservice architecture Previous work experience in product startups is a plus Infrastructure knowledge is an added bonus

Email: careers@surveysparrow.com

React Native Developer/ Mobile Developer

Job Description: We are looking for a React Developer to design and implement highly scalable and performant software solutions. We are also looking for developers who are good in React native.Responsibilities include identifying the areas of improvements and continuously striving to ensure the quality & stability of the product. Responsibilities: Design and develop scalable solutions for any given problem Identify the technical debts that have to be resolved and take the necessary steps to do the same Produce clean and efficient code Mentor the young & vibrant team and be a role model for them Review the code to ensure, quality and stability of the product Requirements: 1-4 years of working experience Attention to detail and desire to analyze code thoroughly Excellent problem-solving skills Research, implement and write test-driven code Quick to grasp any new advancements in the latest technology Ability to provide high performant solutions in a short period Skill to narrow down/debug the root cause of the problems and fix it Hands-on experience in Microservice architecture Previous work experience in product startups is a plus Infrastructure knowledge is an added bonus

Email: careers@surveysparrow.com

Lead Front End Developer

Mentoring, Coaching and Nurturing the young talents of the team by constantly reviewing the code and imparting the best practises in development.
Helping the team to deliver results on time by finding out ways to speed up the development process and setting up the best practises to improve the performance of the delivery.
Understanding the long term plan of the product and acting accordingly.
Finding out tools and resources required for the team to optimise the development process.
Continually learning the advancements in technology and being updated with the recent trends. Applying the learnings and ensuring the front end engine is updated with the recent advancements.
Collaborating with the product managers, designers and QA to ensure the requirements are met.
Thinking outside the box and bringing fresh new ideas to the table to deliver an amazing product and experience.
Coming up with better, scalable and modular solutions.
Coming up with common components, libraries and frameworks to ease the process of development.
Understanding the requirements accurately and implementing it without any compromise.
Ability to produce bug free code. Unit testing the changes before handing over to QA.
Spending more time on how to improve the performance of the code.
Expanding knowledge across the entire stack of the product.
Being responsible and accountable for the module that you are working for.
Experience - 5-8 years

Email: careers@surveysparrow.com

Lead Product Developer

Mentoring, Coaching and Nurturing the young talents of the team by constantly reviewing the code and imparting the best practises in development.
Helping the team to deliver results on time by finding out ways to speed up the development process and setting up the best practises to improve the performance of the delivery.
Understanding the long term plan of the product and acting accordingly.
Finding out tools and resources required for the team to optimise the development process.
Continually learning the advancements in technology and being updated with the recent trends. Applying the learnings and ensuring the front end engine is updated with the recent advancements.
Collaborating with the product managers, designers and QA to ensure the requirements are met.
Thinking outside the box and bringing fresh new ideas to the table to deliver an amazing product and experience.
Coming up with better, scalable and modular solutions.
Coming up with common components, libraries and frameworks to ease the process of development.
Understanding the requirements accurately and implementing it without any compromise.
Ability to produce bug free code. Unit testing the changes before handing over to QA.
Spending more time on how to improve the performance of the code.
Expanding knowledge across the entire stack of the product.
Being responsible and accountable for the module that you are working for.
Experience : 5-8 years

Email: careers@surveysparrow.com

Senior Front End Developer

Implementing the requirements on time with quality. Making it work and then making it better.
Commiting the timelines properly with the manager and the stakeholders and sticking to it.
Understanding the long term plan of the product and acting accordingly.
Helping the juniors and peers to equally succeed in their careers by constantly reviewing and imparting the best practises in development.
Continually learning the advancements in technology and being updated with the recent trends.
Collaborating with the product managers, designers and QA to ensure the requirements are met.
Thinking outside the box and bringing fresh new ideas to the table to deliver an amazing product and experience.
Coming up with better and scalable solutions.
Coming up with common components, libraries and frameworks to ease the process of development.
Owning the outcomes and being accountable for the work done. Being ready to iterate and pivot at any point of time.
Being part of a positive work environment, open to interacting with the peers and managers to improve the quality of work.
Understanding the requirements accurately and implementing it without any compromise.
Ability to produce bug free code. Unit testing the changes before handing over to QA.
Spending more time on how to improve the performance of the code.
Expanding knowledge across the entire stack of the product.
Being responsible and accountable for the module that you are working for.
Experience : 4-8 years

Email: careers@surveysparrow.com

Senior Product Developer

Implementing the requirements on time with quality. Making it work and then making it better.
Commiting the timelines properly with the manager and the stakeholders and sticking to it.
Ability to understand the long term plan of the product and acting accordingly.
Helping the juniors and peers to equally succeed in their careers.
Continually learning the advancements in technology and being updated with the recent trends.
Collaborating with the product managers and QA to ensure the requirements are met.
Thinking outside the box and bringing fresh new ideas to the table to deliver an amazing product and experience.
Ability to come up with better and scalable solutions.
Owning the outcomes and being accountable for the work done. Being ready to iterate and pivot at any point of time.
Being part of a positive work environment, open to interacting with the peers and managers to improve the quality of work.
Understanding the requirements accurately and implementing it without any compromise.
Ability to produce bug free code. Unit testing the changes before handing over to QA.
Spending more time on how to improve the performance of the code.
Expanding knowledge across the entire stack of the product.
Being responsible and accountable for the module that you are working for.
Experience : 4-8 Years

Email: careers@surveysparrow.com

Product Support Team Lead



SurveySparrow is looking for a self-motivated and driven attitude Customer Support lead who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat.

The role involves not only leading the Product Support team but also acting as an individual contributor responsible for all Product Support activities. This individual must have a desire to work in a fast-paced, startup environment.

The ideal candidate will proactively identify and address business needs, the candidate must have a proven track record delivering excellent Customer Service to direct customers. The candidate for this role must work collaboratively with all other groups including Product Management, Engineering, Marketing, Sales, and Finance. The candidate must also have experience providing 24x7 Support.


Major Responsibilities/Activities

Building and managing a team and manage performance through on-the-job coaching and mentoring.
Act as the Voice of the Customer for management, summarise customer issues and follow-up actions
Ensure adherence to Quality norms and processes.
Monitor and review your team’s metrics to improve functional and operational efficiency.
Identify & drive opportunities to enhance service delivery and customer experience.
Identify & suggest Business improvement opportunities.
Commitment to customer service - willing to go the extra mile to provide excellent service
Ability to work independently as well as being a team player.
Possesses strong problem-solving and analytical skills. Has attention to detail, responsible as well as customer focus

Minimum Requirements
Strong leadership capabilities and people management skills.
4 to 7 Years experience in Customer support
Graduate from Bachelor of Computer Science/IT/Engineering or related courses
Good Communication Proficiency in English
Experience working with SaaS companies (preferred)
A creative problem-solver, capable of making decisions when needed without relying on management
Familiarity with chat and CRM platforms such as Salesforce, Freshdesk, Zendesk, ZohoCRM, Intercom, etc

Email: careers@surveysparrow.com