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SurveySparrow Pvt Ltd

Jyothirmaya, Infopark, Jyothirmaya Rd, Infopark Phase 2, Kakkanad, Kerala - 682030

Phone9746413591
emailcareers@surveysparrow.com

Career Opportunities:

Information Security Specialist

Expert-level knowledge of ISO, SOC2, and HIPAA Compliance.
Manage compliances, including scope management, ongoing compliance oversight and performance of audits
Performs risk analysis of audit and compliance programs operated by business groups
Maintains security systems and administers security policies to control access to systems.
Hands-on experience to create policies, procedures, and guidelines that are relevant within the organizational Information security framework
Expertise to frontend and take ownership of all internal and external audits for the organization
Coordinate and follow-up with internal stakeholders to close all audit findings within the timeframe
Ability to plan and conduct periodic internal audits as defined and client-specific assessments when required
Very good process documentation skills with the ability to conceptualize processes and convert these into well-written documents.
Knowledge on reporting IS Events, Security Incident Tracking, Evaluating IS weaknesses, Lessons Learnt from IS, Performing RCA and taking Corrective and Preventive Actions
Assesses the risk associated with existing and proposed business audit programs, practices and procedures.
Documents and communicates to executive management the business impact, risk, and potential mitigating controls associated with audit and compliance management practices.
Employment Type
Full-time

Email: careers@surveysparrow.com

Inside Sales Associate

Job Description:

We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. What does an Inside Sales Representative do? An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, generating interest, qualifying prospects, and closing sales.

Responsibilities:

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understand customer needs and requirements
Route qualified opportunities to the appropriate sales executives for further development and closure
Close sales and achieve the monthly/quarterly quotas
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects within your assigned Territory
Perform effective online demos to prospects

Requirements:

Proven inside sales experience
Track record of over-achieving quota
Strong phone presence and expertise dialing dozens of calls per day
Proficient with corporate productivity and web presentation tools
Experience working with Salesforce.com or similar CRM
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
BA/BS degree or equivalent

Email: careers@surveysparrow.com

Content Marketer

Job Description:
We are on the lookout for a Content Marketer who’s got a natural flair for creating compelling content.

Responsibilities:
Create a myriad of writing pieces for web pages, press releases, blog, social media content, and product-related copies.
Carefully proofread all the copies before sharing it to the respective stakeholders. Watch out for typos, grammatical errors, and spelling mistakes.
Ensure SEO hygiene across the content.
Maintain a consistent voice across the brand.
Collaborate with different teams efficiently and meet requirements before deadlines.
Stay up-to-date with the latest buzz in marketing and implement the same for improving brand presence.
Strategize and distribute high-quality content across various media.
Requirements:
1-2 years of experience in Content Marketing would be ideal. However, we would love to hear from newbies who can bowl over with your writing finesse.
We’d give some brownie points for writers who blogs along with their morning coffee- avid bloggers who can showcase the true essence of blogging.
Good understanding of content marketing tactics like SEO and social media marketing. We’re high on SEO & SMM.
Possesses fair knowledge of using Google Analytics & WordPress. We’ll learn more on the way.
Must be a go-getter and a quick thinker with excellent verbal, communication, and written skills.

Email: careers@surveysparrow.com

Lead Front End Developer

Mentoring, Coaching and Nurturing the young talents of the team by constantly reviewing the code and imparting the best practises in development.
Helping the team to deliver results on time by finding out ways to speed up the development process and setting up the best practises to improve the performance of the delivery.
Understanding the long term plan of the product and acting accordingly.
Finding out tools and resources required for the team to optimise the development process.
Continually learning the advancements in technology and being updated with the recent trends. Applying the learnings and ensuring the front end engine is updated with the recent advancements.
Collaborating with the product managers, designers and QA to ensure the requirements are met.
Thinking outside the box and bringing fresh new ideas to the table to deliver an amazing product and experience.
Coming up with better, scalable and modular solutions.
Coming up with common components, libraries and frameworks to ease the process of development.
Understanding the requirements accurately and implementing it without any compromise.
Ability to produce bug free code. Unit testing the changes before handing over to QA.
Spending more time on how to improve the performance of the code.
Expanding knowledge across the entire stack of the product.
Being responsible and accountable for the module that you are working for.
Experience - 5-8 years

Email: careers@surveysparrow.com

Senior Web Developer

We are on the lookout for a tech-savvy Senior Web Developer who can translate the customer needs and user expectation into interactive web apps.


Mentoring, Coaching and Nurturing the young talents of the team by constantly reviewing the code and imparting the best practises in development.
Delivering UI with the designer's eye and user experience in mind.
Implementing the requirements on time with extreme quality. Making it work first and eventually making it better.
Continually learning the advancements in technology and being updated with the recent trends. Applying the learnings and ensuring the front end engine is updated with the recent advancements.
Ability to understand the backend code and provide Front-end solutions that work.
Collaborating with the Product Managers, Designers, and QA to ensure on-time deliveries. Interacting with the team and ensuring that the work will bring value to both the customers and the organisation.
Owning the outcomes and being accountable for the work done by the entire team.
Being part of a positive work environment, open to interacting with peers and managers to improve the quality of work constantly.
Helping the team to deliver results on time by finding out ways to speed up the development process and setting up the best practises to improve the performance of the delivery.
Finding out tools and resources required for the team to optimise the development process.
Thinking outside the box and bringing fresh new ideas to the table to deliver an amazing product and experience.
Coming up with better, scalable and modular solutions.
Coming up with common components, libraries and frameworks to ease the process of development.
Spending more time on how to improve the performance of the code.

Requirements


3-8 years of experience as a web developer, UI developer or a frontend engineer.
Sound knowledge in HTML, CSS and Javascript.
Expertise in UI layouts, SASS, bootstrap, and the CSS GRID system
Working experience with any of the JS frameworks like jQuery, React, Angular etc..
Expertise in working/building reusable components and design systems.

Desired Skills/Nice to have


Expertise in React.js
Priori experience of working for a startup is a plus.

Email: careers@surveysparrow.com

Customer Support Engineer

Customer Support Engineer

SurveySparrow is looking for a self-motivated and driven attitude Customer Support Engineer who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.

Responsibilities
As a Customer Support Engineer, you would need to understand the customer queries and answer the queries in a timely manner.
Provide immediate acknowledgment and first-level support.
Diagnose, research, analyze the issues reported by the customers in the product.
Deliver voice, email, and chat-based technical support
Tracking and managing all logged tickets
Willingness to work in night shifts

Requirements

Bachelor's degree in CIS, MIS, Information Systems, Computer Science, Engineering, or related field
Past experience with sales and customer service specifically with SAAS solutions will be good to have.
Knowledge and a genuine interest in software applications.
Ability to learn quickly and troubleshoot new technologies and communicate them to others
Excellent in written and verbal communication
Excellent problem-solving skills
Keen to learn new technologies


Region/Shift
USA, UK & Europe

Location: Kochi, Kerala

Email: careers@surveysparrow.com