Tranzmeo IT Solutions Private Limited
4th floor - Jyothirmaya, Infopark Phase-II Kochi – 682303
Customer Support Executive (Immediate)
Tranzmeo is looking for a young, passionate, and energetic Customer Support Executive (Female Candidates) for engaging with key customers in building and preserving trustful relationships. We always look for people who really love what they do and help their team members and company to grow further in this competitive market.
Minimum Skills Required:
- Excellent communication, impeccable spelling, and grammar.
- Comfortable with phone calling to get things done
- Prior experience with Zendesk, Intercom, or any other relevant software.
- Email / live chat customer support experience.
- Should be comfortable in multi-tasking in a high-energy environment.
- Previous experience in a similar role, preferably for a start-up.
- Proficient Excel and Google sheets skills.
- Excellent analytical, problem-solving, and organizational skills.
- Flexibility required.
-Any graduate degree.
Roles & Responsibilities:
- An accurate and timely response through all communication channels including email / live chat.
-Ensuring high standards of tone and language in all written and verbal
communications to all stakeholders.
- Liaising with all stakeholders to resolve all customer complaints in the most efficient and effective manner.
- Shaping and automating the process of how we operate and identifying opportunities for improvement.
- Charges, refunds, and compensation requests
- Various relevant KPIs allowing to drive business results and improve the overall customer experience.
Experience: 0-1 year in customer support.