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It Infrastructure
in Kerala

Company Jobs

Aatoon Solutions

Unit IB, 1st Floor,
Carnival Infopark Phase 2,
Infopark Kochi P.O,
Kerala, India - 682042

Phone91 484 4044458

Career Opportunities:

Customer Service Executive

Looking for a smart, energetic, self-learner to join our customer support team.
Experience: 6 months to 1 year in the similar field
Timings: Ready to work in US shifts.

Roles and Responsibilities

- Excellent oral and written communication skills.
- Experience in E-commerce Industry preferred
- Excellent attention to detail, strong organization skills, and the ability to multitask are required
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Strong problem solver and a right balance of creativity and analytics