5th Floor, Jyothirmaya, Infopark Phase 2, Kochi, Kerala 682042, India Mail ID: firstname.lastname@example.org
You will join us in analyzing and improving our processes and services to attain a higher level of availability, scalability, and reliability.
Create deploy and support development, testing, and production environments.
Create deploy and support continuous integration pipelines.
Build new environments in accordance with business needs.
Build systems to automate process, look after QA and maintenance, and manage virtual servers.
Continuously improve visibility into our systems and applications with advanced monitoring, metrics and log analytics.
Troubleshoot and investigate production issues as they arise with the help of internal/external tools.
Identify root causes of critical problems throughout the platform, and take necessary steps to resolve them.
Collaborating with the Development team in order to establish deployment/release procedures.
Help build our product release work-flow and continuous delivery system.
Manage our DB architecture like replication, maintenance of shards etc.
What you'll be doing:
Automate and streamline processes for greater efficiency.
Build and deploy tools to ensure the health and reliability of the Hexnode Cloud Infrastructure.
Manage and Monitor our Cloud Infrastructure hosted on AWS
Manage our Linux platforms.
Administer the Web servers, Database Servers, Load Balancing Servers.
Production and Test System monitoring & diagnostics.
IT security management, implementing security measures like encryption, SSL etc.
Work on command line (Scripting) with Linux systems, mercurial, monitoring tools, sys admin tools and other remote administration tools.
Skills we'd like you to have:
Overall experience of 03-10 years.
At least 03 years in AWS.
Strong knowledge in Linux administration
Exposure in working with configuration management tools.
Exposure in working with PostgreSQL
Exposure in working with Web servers
Good understanding of AWS, Digital Ocean Cloud, Vagrant and other deployment tools.
Basic knowledge about monitoring tools like Nagios, Graphite, Monit, or Ganglia, Application Manager, OpManager.
Basic knowledge about at least one scripting language, preferably Python.
Willing to work in flexible/rotational shifts
Enterprise Software sales Executive
We are looking for a highly motivated Sales Engineer (on-call Sales) to deliver exceptional account management support and sales conversion activities for new and repeat business. The role will suit someone with a positive can-do attitude who can build strong relationships.
Serve as the customers' primary point of contact and build long-term relationships with customers that create loyalty
Ensure the timely ordering of our solutions, disputes, pricing/proposals and request according to customer needs and objectives.
Analyze and assess the in-depth needs of potential clients.
Make outbound lead follow-up calls to potential and existing customers.
Creatively work with team members on sales strategies.
Maintaining an accurate record of all leads and actual sales.
A Sales Engineer should…
Be an expert on the company’s products and be able to pitch them effectively in any situation.
Be able to demonstrate good knowledge of and experience with inbound and outbound sales practices and processes.
Be a ‘people person’ with great communication skills – a competent relationship builder.
Be comfortable in a target-driven environment and work to overcome any barriers that would prevent targets being met.
Be able to demonstrate good time management and planning skills.
Be able to thrive in a results-driven environment and self-motivated.
01 to 05 years of sales experience preferably enterprise sales (on-call).
Willing to work in flexible shift timings.
Must have US/UK calls experience
Communication Trainer(02-05 yrs)
1. Identify communication gaps in both spoken and written English and suggest/implement suitable development plans to bridge the gap.
2. Design and implement communication skills modules (behavioral, grammar, soft skills, etc. for Voice and Non-Voice mediums) for new hires as well as existing employees.
3. Create and maintain competency-based suite of modules and ensure regular upkeep of content.
4. Perform TNI (Training Need Identification) and TNA (Training Needs Analysis) for all skills, and design and deliver appropriate training solutions.
5. Identify a regular monitoring process to check the effectiveness of training intervention. Conduct audits to score associates based on the communication skills and develop a suitable proficiency scale and testing mechanism.
6. Create, foster, and maintain a high-quality performance improvement program that offers fair and consistent feedback to our internal customers/stakeholders with an accurate and quantifiable picture.
7. Deliver a blended learning (instructor led training and e-Learning) for new hires and also explore innovative training delivery methods, new skills (cross-training), continuing learning experience, and refreshers as necessary. Assimilate training material, bridge gaps between understanding and executing/articulating, and facilitate learning by organizing and presenting material in an optimal manner.
8. Extend support to certify floor trainers on a periodic basis. Develop new trainers hired in the organization.
9. Coaching and mentoring on negation skills for the Product Consultants. Exposure on trainings on negotiation, its effectiveness, various communication techniques to avert potential conflicts, ability to do coaching, based on the job mail/call monitoring.
10. Monitor the chats, voice recordings and related activities of Consultants.
A graduate with experience of 02-05 years in MNCs or similar industry with experience in V&A/Communications and Soft skills training with an expert understanding of cultures.
Experience in developing and deploying communication and language training modules.
Experience in working on process improvement projects in both voice and non-voice-based processes.
Willing to work in flexible shift timings.
Should have good knowledge of customer service and call handling skills
Type of Training's to Be Conducted:
English language (Business English)- verbal & Written (starting from basics)
Voice & Accent Training
Sr. Android Developer(03-07 years)
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.
Design and build applications for Android devices on the Android platform.
Maintain quality and ensure responsiveness of applications.
Collaborate with the rest of the engineering team to design and launch new features.
Work closely with our product and design teams to customise the user experience for the Android platform
Experiment with new technologies and bring them to the team.
Full life cycle application development.
Take ownership of Design, code and debug software.
Design and architecting new solutions.
Perform software analysis, risk analysis, reliability analysis & security analysis.
Find better ways to make our product & services better in terms of engineering.
Mentor Junior team members
Must have 03-07 years of software design and development experience, preferably in a product development environment.
Must have excellent working knowledge of Java and C++ and OO design/design patterns.
Experience with Java, Android SDK, NDK, C++
Experience with JSON concepts and REST APIs
Experience working with product management and UI/UX designers
Proficient understanding of code versioning tools, such as Git
Experience working in agile environment.
Experience with Android framework, as well as offline storage, threading, and performance tuning.
Solid understanding of the full mobile development life cycle.
Experience with consuming third-party libraries and RESTful APIs, Web Services.
Good knowledge of release management.
Must be able to work cooperatively within a strong diverse technical community to expedite development tasks.
Product UI/UX Designer(1-4 yrs)
Roles and Responsibilities:
As UI/UX Designer you will,
Closely work with Product marketing teams to analyse requirements, ideate and collaborate.
Generate engaging designs that maintain accuracy and attention to detail throughout the creative and production phases.
Maintain a clear understanding of brand aesthetic and on-going campaign priorities.
Ensure that all aspects of the creatives are consistent across, desktop, mobile and social platforms and adhere to a cohesive brand identity and voice.
Keep up with current design trends and production techniques, explore new technologies and share knowledge with the team.
Understanding industry regulations and ensure design elements and brand assets strictly comply with relevant licensing and usage terms.
Understand and uphold Mitsogo's information security policies and IP rights in the highest regard.
Proficient with Adobe Creative Suite and an online portfolio demonstrating a solid background in Graphic Design
01-06 years of professional experience
Clear understanding of visual hierarchy and information design concepts
Strong understanding of colour, layout and typography
Comfort with social media and collaboration/project management tools.
Working knowledge of HTML and CSS is a plus.
Sr. Technical Writer(02 to 08 Yrs)
As our technical writer, you will be instrumental in creating content that effectively communicates our value proposition for both technical and non-technical audiences. You’ll work closely with our experts across Mitsogo–Engineering, Marketing, Sales and more– ensuring that Mitsogo’s products are easy to comprehend by those that interact with it: both at Mitsogo and beyond.
To succeed as a Technical writer with us, you’ll put your product knowledge to the test–with exhaustive understanding of the platform and transforming that into seamless interaction for users, imparting real business value in the process.
Role and Responsibilities:
Manage content requirements–production and content needs across teams
Gain deep understanding of Hexnode products and their applications to capture product information into simple, accurate, and concise documentation intended for a global audience.
Maintain and update technical documentation repository as well as document content updates for product, apps and related tools.
Refine and polish in-house generated specs and generate accurate documentation for customer-facing formal deliveries.
Ensure documentation is technically and mechanically accurate, and consistent with regard to clarity, flow, organization, completeness, and readability
Define the voice, tone and standards for our company as represented across documentation, tutorials and knowledgebase.
Maintain the taxonomy, information architecture, and content mapping schemas used for structuring and filtering content in the knowledge base
Provide ongoing qualitative and quantitative measurements of content scope, effectiveness, and usage, especially for user search metrics
Collaborate with Product and Engineering to monitor updates for changes and deprecations, ensuring all documentation is up-to-date for all end users.
Excellent written and verbal skills.
Upto 8 years of work experience in a similar profile.
The ability to embrace ambiguity and exercise editorial judgement
The ability to work independently in a dynamic environment
Strong attention to detail and able to write in explanatory and procedural styles for multiple audiences
Expertise in prioritization, multi-tasking and time-management
Ability to rely on professional discretion to achieve goals
Skilled in Process mapping, analysis and improvement and documentation
The ability to synthesize complex processes into simple and engaging language
Experience in the customer solutions industry or in a role with a very strong customer focus
Experience working in an organization with a global customer base