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Dynamed Healthcare Solutions Pvt.Ltd.

8th Floor, Wing 2,
Jyothirmaya Infopark Phase 2,
Brahmapuram P.O.,
Kochi - 682303

Phone9072955500,0484-2977227
emailhr@dynamedhealth.com

Career Opportunities:

Walkin Drive - Customer Support - International Voice (Freshers Apply) - 09/11/2024

Role & responsibilities
Must be fluent in English
Looking for candidates with excellent English communication skills.
Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.
Good at typing skills
Exceptional Written Skills
Handling the Customers queries
*Both freshers and experienced can apply
Age Limit max 40yrs.


Email: hroffshore@dynamedhealth.com

BPO-Group Coordinator Voice

Group Coordinator role is to facilitate communication, collaboration, and coordination among various teams or departments within the organization. Group Coordinators are responsible for ensuring that projects, initiatives, or activities involving multiple stakeholders run smoothly and efficiently. Group Coordinators play a crucial role in fostering teamwork, streamlining processes, and ensuring that projects are completed successfully through effective coordination and communication among team members.

1. Training, and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
2. Ensuring agents understand and comply with all call centre objectives, performance standards, and policies.
3. Answering agent questions regarding best practices or difficult calls.
4. Identifying operational issues and suggesting possible improvements.
5. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
6. Preparing reports and analysing data to assist management as they determine call centre goals.
7. Working with other supervisors and management team members to support agents and maximize customer satisfaction.
COMPENTENCIES
1. Call Resolution Time Improvement
2. Quality Assurance (QA) Score
3. First Call Resolution Rate Improvement
4. Customer Satisfaction Score Improvement
5. Adherence to Schedule
6. Average Handle Time Reduction

Email: hroffshore@dynamedhealth.com

IP - Medical Coding

Qualification: Medical Background / Bachelor’s Degree in Health Sciences
Certifications: CPC, CCS, CCS-P, CIC &/Or CCA
Experience: Min 2 Years
JoB Description:
• Responsible for final coding on Inpatient, Day case, LTC cases.
• Prompts medical staff physicians for additional documentation as needed to clarify DRG assignments.
• Accurately assign ICD-10 CM, CPT, HCPCs codes according to the available documentation.
• Identify the opportunity to improve medical documentation and potentially to improve facility reimbursement under DRGs.
• Query management for any clarifications that may arise while processing the claims. Ensure the given Targets are met.
• Coordinate with case manager to improve the DRG severity.
• Actively participating in Audits as nominees under coding representative.
• Participation in the organization’s quality improvement and safety activities.
• Comply with the established policies & procedures of which they have been informed, instructed, and trained.
• Actively participate along with line management towards implementation of quality projects & programs requirements.
• Report to the respective manager any potentially hazard, unsafe act or condition, which may cause impacts.
• Report all hazard, near miss and incidents to the respective line manager.
• Ensure the work is carried out within applicable regulations, health insurance policies, principles, and hospital goals.
• Contributes to the success of departmental KPI’s.
• Any other tasks required by HOD’s

Email: hroffshore@dynamedhealth.com

BPO - Quality Auditor (Voice Process)

Qualification & Requirements: -
1. Minimum 1 year of experience as a QA in Contact centre.
2. Must have knowledge of Audits, Feedbacks, calibration, briefing session and dip check.
3. Proficient in tools such as MS Office (especially excel), Google sheets etc.
4. Must have a good written and verbal command in English.
5. One who is hard working, agile & flexible in term of shifts and weekly off (6 days working with 1 rotational weekly off).

Duties & Responsibilities: -
1. Auditing calls to ensure accuracy target is met as per SLA. Based on the call monitoring provides trend data to site management team.
2. Audits of Inbound, Outbound and Chats have to be done on daily basis. Uses the monitoring data management system to compile and track performance at team and individual level.
3. Participates in customer and client listening programs to identify customer needs and expectations.
4. Provides actionable data to various internal support groups as needed.
5. Prepares and shares monthly quality calendar for Call calibration, Good call listening session, dip checks and feedback sessions for the call centre staff.
6. Help the team to streamline the call centre processes by identifying various issues in the activities performed.
7. Prepares a strategy to improve the ‘Bottom quartile performers’.
8. Demonstrate prompt and effective communication skills.
6. Ensure proper procedures and protocols are followed while handling IB calls, OB calls and chats as per the given SOP.
7.Send a report to the Process Manager for the day to day activities.

Email: hroffshore@dynamedhealth.com

Medical Transcriptionists

Job Purpose :
Assisting the physicians by transcribing the medical documentation of outpatient in SAP.
Coordinate with the physicians and ensure that proper documentations are done as per the SAP format.
Transcribing the dictated operation note / procedure note / clinic notes / medical certificate / fitness certificate and coordinate with the physicians for evaluation, correction, completion.
Assisting the physicians in preparing the medical reports / certificates.

Qualification:
1. Graduate in any subject
2. Qualified and trained medical transcriptionist

Experience:
1. Three years’ experience in a recognized hospital or Medical transcriptionist firm.
2. Working knowledge of the principals: methods, materials and techniques of artificial reproductive technology

Email: hroffshore@dynamedhealth.com

Senior Executive – Client Services

? Understands brands’ businesses and marketing strategies to ensure that all campaigns, programs and projects are aligned to business goals
? Builds strong relationships with units by acting as a strategic advisor
? Represents the clients’ best interests
? Develops proposals and statements of work in conjunctions with agency team members
? Promptly addresses any client satisfaction issues with the clients and agency team members
? Proactively manages account financials ensuring overall account health, appropriate team allocation and agency compensation.
? Reviews and analyzes past campaign results to uncover opportunities for improvement and growth
? Reviews and synthesis data intelligence for use in briefs, reports, or presentations
? Assess competitive and target audience research to identify points of differentiation
? Facilitates internal kick off meetings
? Attends weekly client status meetings
? Regularly informs Account Director and Director of Account Management of account wins, losses, successes and failures

Email: hroffshore@dynamedhealth.com

Contact Centre Executive

1. Handles incoming and outgoing calls
2. Respond to customer queries in polite, friendly and professional manner.
3. Take ownership of all cases until satisfactory solution is reached.
4. Adhere and follow on agreed KPI/Targets
5. Proper escalation process should be followed on all complex cases where agent may need to escalate
issue second level of support as need may arise.
6. Required to handle and infuse angry patient and to offer viable solution.
7. Required to meet agreed target on daily/weekly/monthly basis.
8. Perform outbound calls for appointment confirmation, rescheduling, telemarketing activity, retention,
online appointment and other related outbound activity.
9. Informed patients about new products, treatment and services.
10. Sell the products and services to existing and new patients.
11. Listen to objections and handle them effectively.
12. Comply with all other tasks assigned by the Supervisor/Manager
13. Maintain customer complaint/Suggestion log.
14. May be asked to work on split duty and different shifting timing according to business needs
15. Respond to or redirect telephone calls to appropriate staff and departments
16. To comply with the Existing policies and procedures
17. Actively participate in the Patient Safety and Quality Improvement Programs and other In-Service Training
Programs
18. Perform other duties and tasks assigned by the Head of Department within the scope of his/her job.

. ****CANDIDATE SHOULD SPEAK ENGLISH FLUENTLY.****

Email: riswan.m@dynamedhealth.com

Medical Coding-IP

Qualification: Medical Background / Bachelor’s Degree in Health Sciences
Certifications: CPC, CCS, CCS-P, CIC &/Or CCA
Experience: Min 2 Years
JoB Description:
• Responsible for final coding on Inpatient, Day case, LTC cases.
• Prompts medical staff physicians for additional documentation as needed to clarify DRG assignments.
• Accurately assign ICD-10 CM, CPT, HCPCs codes according to the available documentation.
• Identify the opportunity to improve medical documentation and potentially to improve facility reimbursement under DRGs.
• Query management for any clarifications that may arise while processing the claims. Ensure the given Targets are met.
• Coordinate with case manager to improve the DRG severity.
• Actively participating in Audits as nominees under coding representative.
• Participation in the organization’s quality improvement and safety activities.
• Comply with the established policies & procedures of which they have been informed, instructed, and trained.
• Actively participate along with line management towards implementation of quality projects & programs requirements.
• Report to the respective manager any potentially hazard, unsafe act or condition, which may cause impacts.
• Report all hazard, near miss and incidents to the respective line manager.
• Ensure the work is carried out within applicable regulations, health insurance policies, principles, and hospital goals.
• Contributes to the success of departmental KPI’s.
• Any other tasks required by HOD’s

Email: hroffshore@dynamedhealth.com

CopyWriter

Experience-2-5yrs

Key Responsibilities:
• Develop original, engaging copy for a variety of platforms including websites, social media, blogs, emails, advertisements, brochures, and more.
• Translate marketing strategies and briefs into compelling content that drives audience engagement and conversions.
• Collaborate with designers, marketers, and product teams to create cohesive campaigns.
• Conduct in-depth research on industry-related topics to ensure content is both informative and innovative.
• Edit and proofread all copy for grammar, punctuation, and adherence to brand voice and style.
• Incorporate SEO best practices into copy to improve search rankings and maximize content visibility.
• Manage multiple projects and deliver high-quality content within tight deadlines.
• Revise content based on feedback from internal teams or clients, ensuring alignment with objectives.
• Stay updated on industry trends and adapt copy to resonate with current market needs.
• Ensure brand consistency across all platforms and touchpoints.
Qualifications:
• Bachelor’s degree in English, Communications, Journalism, Marketing, or a related field.
• Proven experience as a copywriter in an agency, in-house, or freelance environment.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Strong portfolio demonstrating creative copywriting across different media.
• Ability to write for diverse audiences, adjusting tone and style as needed.
• Familiarity with SEO, keyword research, and digital content optimization.
• Strong time management skills and ability to handle multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Proficiency with content management systems (CMS) and social media platforms is a plus.

Email: hroffshore@dynamedhealth.com

Cloud Architect (Azure)

Job Description:
• Have deep technical and cloud architecture skills and be well versed in the analysis of solutions, services, and platforms.
• Have experience as a platform or solution architect. Experience as an enterprise architect is an advantage.
• Architecture Design – the ability to create and explain 3-tier architecture diagrams, system context diagrams, system interaction diagrams, etc.
• Show accomplishments in leading technology and/or solution architecture with technical architecture and analysis a key part of that.
• Experience in architecting deployments for production in an enterprise setting including infrastructure knowledge, security, networking, and other considerations.
• Feel comfortable working in a fast-paced surrounding, can get things done and deal positively with ambiguity.
• Be the bridge between various teams (Infra, Application development, Product Managers, Business.) to solve problems as well as to drive business goals.
• Strive to continuously research current and emerging technology trends and assess the opportunities for our business.
• Show extensive experience in working with teams on various cloud technologies and cloud computing (e.g., applications, infrastructure, storage, platforms, data) in Microsoft Azure and/or other public cloud platforms.
• Can support our team and can guide our business and technical colleagues, pro-actively aligning with them and actively contributing to their success.
• Manage/Setup native Azure OMS Monitoring, Azure Log Monitoring, Application Insight. Generate recommendations to tune applications based on observations.
• Understanding/Administration of DevOps– Azure DevOps (GIT, Pipelines, Sonar, Deployments).
• Ability to roll up sleeves when in need to debug issues & identify causes or to pilot a new technology.
• Coordinate with 3rd party partners/vendors for resolving the issues.
• Support cost and security governance and optimization activities.
• Good communication skills.

Good to have
• Cloud Certifications (Azure or OCI)
• Knowledge of Healthcare Provider domain.

Minimum Qualification - Bachelor degree or higher

Email: hroffshore@dynamedhealth.com

Graphic Designer

Job Requirement:

1. Conceptualization: Collaborate with creative teams to understand project briefs and develop visual concepts that align with the client's goals and target audience.
2. Visual Design: Create visually compelling designs for various marketing and advertising materials, including print ads, digital banners, social media graphics, packaging, brochures, and more.
3. Brand Consistency: Ensure that all visual designs adhere to the brand's visual identity guidelines and maintain consistency across different platforms and media.
4. Layout and Composition: Arrange elements such as images, text, and graphics in an aesthetically pleasing and impactful way, considering balance, hierarchy, and visual flow.
5. Image Selection and Manipulation: Choose appropriate images and graphics to enhance the visual impact of the design, and manipulate or retouch images when necessary.
6. Typography: Select suitable fonts and typography that align with the brand's tone and style, ensuring readability and visual appeal.
7. Color Theory: Apply color theory principles to create harmonious and effective color palettes that evoke the desired emotions and reinforce the brand's message.
8. Client Interaction: Present design concepts to clients and stakeholders, incorporating their feedback and ensuring that the final designs meet their expectations.
9. Digital Design: Create graphics and visuals for digital platforms, including websites, social media, mobile apps, and other online marketing materials.
10. Print Production: Prepare and set up designs for print production, including selecting appropriate print specifications, ensuring high-quality output.
11. Stay Updated with Design Trends: Keep up-to-date with the latest design trends, technologies, and industry best practices to continually improve and innovate in visual design.

Qualification: Bachelor's degree in graphic design, visual communication, fine arts, or a related field.



Email: riswan.m@dynamedhealth.com

SME - Contact Center

RESPONSIBILITIES

• Managing the day-to-day activities of the team.
• Set clear team goals
• Delegate tasks and set deadlines
• Conducting training of team members to maximize their potential.
• Conducting monthly performance reviews.
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Preparing reports and analysing data to assist management as they determine call centre goals
• Identifying operational issues and suggesting possible improvements
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking
corrective action, if necessary.
• Working with other supervisors and management team members to support agents and maximize
customer satisfaction.

Requirements:

• Graduates are preferred.
• Call centre, customer service, or supervisory experience may be required.
• Proficiency with technology, especially computers, software applications, and phone systems, especially
MS –office - Excel.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during
busy hours.

Email: hroffshore@dynamedhealth.com