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Mindcurv Technology Solutions Pvt. Ltd.

#604,Tower - A
World Trade Centre Kochi,
Infopark SEZ(Phase I),
Kakkanad, Cochin - 682042

Phone0484 2100164

Career Opportunities:

Service Coordinator

About Mindcurv

We help our customers rethink their digital business, experiences, and technology to navigate the new digital reality. We do this by designing sustainable and accountable solutions for humans living in a digital world. Mindcurv holistically covers the market’s need to digitalise business processes and customer experiences and take advantage of the cloud following DevOps and agile principles.

Your Role:

Service Operations:

Help/Coordinate IT Service Operations activities along with Service Manager
Stakeholder Management - Interfacing Client and Project Stakeholders
Supporting Service Manager on Major Incidents
Supporting in the review, planning and execution of Infrastructure Changes and Application deployments
Supporting Service Manager with Escalation Management
Communication Management
Knowledge Management
Responsible for monitoring and reporting the agreed SLA for the service offerings
Support on ensuring Service levels are met
Responsible for Governance & Service Reporting (KPI metrics)
Driving system stabilisation activities through Problem Management
Driving continuous service improvement activities
People Co-ordination

Infra Projects:

Assessing the project requests / Account Farming (Mining)
Coordination & support in developing and delivering prototypes / POC
Support Service Manager on effort estimation
Coordinating resource requirements
Collaboration & Liaising with different suppliers
Coordination of project activities, releases, deployments and QA
Identification and escalation of critical issues or Impediments in a timely manner, adhering to Agile/Scrum processes
Proactive communication and documentation of project risks and mitigation plans
Stakeholder Management - Interfacing Client and Project Stakeholders
Governance and reporting (project execution)

Who you are

Passionate towards bringing in improvements in Service Operations
Experienced in executing projects (Infrastructure projects preferably)
Has exposure to ITIL processes (Incident Management, Change Management, Service Request fulfilment, Problem Management). Certification is a Plus.
Have a flair for Customer handling / Client interfacing skills
Possesses exposure to Support Metrics (KPI) and SLA awareness
Possesses good communication skills (Assertive handling)
Working experience in handling global clients
Good in people management
AWS cloud practitioner certification is a nice to have

Why join Mindcurv?

We believe that the most important aspect of a job is being excited about it, having growth opportunities and working in a team you really like. We’re always on the lookout for people who know their stuff and want to collaborate on tomorrow’s digital solutions. Our workplaces feel good, because they’re filled with good people.

Join a collaborative environment and work with the latest technologies. We’ll grow your career and provide a great workplace with flexible hours.

If you agree with our philosophy and share our values, we are looking forward to meeting you as soon as possible!