Cocoalabs India Pvt Ltd
First Floor, Indeevaram.
Infopark Thrissur campus.
Nalukettu Road, Thrissur,
Telecaller & CRM Executive
About the company
Cocoalabs India Pvt Ltd is a leading service provider expert in developing software solutions and IT related services in Kerala. Integrated with recent technologies and with high professionalism, we take part in Custom Software Development, Application Development, Automation and more.
We are looking for an enthusiastic Tele sales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective tele Caller and CRM representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
Desired Candidate Profile
Graduation with any degree with Good Communication Skills
Koratty, Kerala, India
Number of Vacancies: 04
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information.
Proven experience as tele sales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Please mention the subject in the mail as "Tele caller & CRM Executive post"